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andel’s by Vienna House Cracow

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#21 of 259 Hotels in Krakow
Certificate of Excellence
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andel’s by Vienna House Cracow
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1,558 Reviews from our TripAdvisor Community

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Showing 1,136: English reviews
West Midlands
Level Contributor
120 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed 1 week ago

Starting with the location, Andel's is in a perfect location for walking to all of Cracow's attractions, including the old town markets and square. Although we got a taxi to and from the airport (cost c £20 each way), the train may have been a better option, given that the station is situated inside a shopping centre just a minute's... More 

Helpful?
Thank eggbilly
Tomasz P, General Manager at andel’s by Vienna House Cracow, responded to this review

Dear eggbilly, Thank you so much for your praising review and kind words regarding your stay with us at the andel's by Vienna House Cracow. It really reads like music to our ears – so for us the title works as well – as your feedback is ‘First Class Experience”! I believe that every hotelier would dream about the summary... More 

Swindon, England, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Visited this hotel for a short city break for 2 nights. On arrival we were given room 321 which was a big room with a spacious bathroom. Was impressed with the small touches- for example, complimentary bottle of water, a range of toiletries, speakers on the bathroom (!). I had put a note on my booking as the trip was... More 

Helpful?
Thank Sophie W
Tomasz P, General Manager at andel’s by Vienna House Cracow, responded to this review

Dear Sophie W, Thank you for taking the time to share your thoughts about your recent stay. I really appreciate your positive review about our hotel and I am happy to hear that you enjoyed your stay. Entire andel's by Vienna House Cracow Team- strives to do the very best to make our guests feel at home – so we... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed in the Andel Apartment (plus connecting room). The rooms were beautiful, luxurious and very clean. We had a huge terrace with the apartment where I spent a couple of hours daily. The hotel staff are quite friendly. Parking is available at EUR 21 per day approx. Only two MAJOR downsides: 1: the breakfast is absolutely terrible. Some of... More 

Helpful?
Thank Zuhair N
Tomasz P, General Manager at andel’s by Vienna House Cracow, responded to this review

Dear Zuhair N, First of all we would like to thank you for visiting our hotel. Whilst I am pleased to hear you enjoyed our rooms and friendly staff, I was disappointed to read that not everything was to your liking. Regarding your comment about our breakfast - to improve or change something to be better we need some more... More 

Rochester Hills, Michigan
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was really nice and it is in a perfect location just outside Old Town. The room was small, but clean and very comfortable. There are restaurants nearby and it is a short walk to Old Town. Beware - the name is Andel's on the outside of the building. All of my correspondence was Vienna House and we had... More 

Helpful?
Thank Dan B
Tomasz P, General Manager at andel’s by Vienna House Cracow, responded to this review

Dear Dan B, Thank you for sharing your opinion with us & TripAdvisor community. It has been a pleasure having you as a guest of our hotel. We truly hope that you will return to andel's by Vienna House soon and that this trip will bring you even more pleasurable moments! With best regards, Tomasz Piórkowski Regional Director Kraków &... More 

Stavanger, Norway
Level Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Nice rooms, modern look, good breakfast, friendly café areas outside and inside. The café and bar is reasonably priced, unlike a lot of other hotels. We ended up here a lot. Our one single gripe is the magnetic rfid cards for elevators and rooms. They stop working, shouldn't be carried near your phone and generally requires a couple if attempts... More 

Helpful?
Thank fegu
Tomasz P, General Manager at andel’s by Vienna House Cracow, responded to this review

Dear fegu, I will certainly share this feedback with other team members. We really appreciate your opinion. We are full of joy that we could have dealt with your expectations. Please do not forget to recommend us to your friends. I hope that you will have another opportunity to return with them to andel’s by Vienna House Cracow. We will... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

modern hotel, with friendly and professional english-speaking personnel. Very comfortable to reach from the airport by train and closed to the (very nice) city centre. My room was clean. the breakfast was cured. Wi-Fi level was very good both in the room and in public areas.

Helpful?
Thank Lorenzo B
Tomasz P, General Manager at andel’s by Vienna House Cracow, responded to this review

Dear Lorenzo, We would like to thank you for your beautiful review on TripAdvisor regarding your recent visit at the andel's by Vienna House Cracow and for giving us such a nice rating. It is a real pleasure to read that you fully enjoyed your stay with us and that you liked our perectly cleaned rooms as well as tasty... More 

Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Visited the hotel for a family holiday and was not disappointed. The rooms are modern and clean, very fancy bathrooms with glass doors between the shower and toilet! And the breakfast buffet had a varied selection with hot breakfasts, cereals and pastries. It is also an eco hotel and if you choose not to have your room cleaned one day,... More 

Helpful?
Thank Rachel R
Tomasz P, General Manager at andel’s by Vienna House Cracow, responded to this review

Dear Rachel, It has been a pleasure having you as a guest of our hotel. We are happy that you enjoyed staying with us. Thank you for the comments on our great and modern rooms but more importantly it is lovely to hear that you enjoyed our brekfast so much. We look forward to hosting you and your friends again... More 

Ringwood, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed three nights at this lovely hotel with my daughter and mum. Rooms were comfortable and clean and bathrooms had both shower and bath. Toilet was partitioned off with glass. My mum had a disabled bathroom with wet room and grab rails around toilet and shower (including shower seat). Nothing was a problem for the staff from recommending amazing restaurants... More 

Helpful?
Thank Trish S
Tomasz P, General Manager at andel’s by Vienna House Cracow, responded to this review

Dear Trish, Thank you for posting a review of your recent stay on Trip Advisor and rating us with the highest mark. We are pleased that you had a good stay with us and we could meet all your expectations with our great location, comfortable and clean rooms as well as with our friendly team. I am really proud of... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

So many hotels to choose from but I chose this hotel because of it's modern feel. After the two week business trip, i realized I made the right choice as it was right beside the mall and walking distance to the old town which I was only able to see before I left for my flight. Plus points as it... More 

Helpful?
1 Thank Sati P
Tomasz P, General Manager at andel’s by Vienna House Cracow, responded to this review

Dear Sati, Thank you for sharing your positive experience on TripAdvisor. I am glad to hear that your overall experience was a comfortable and seamless one! Thank you for complementing our location and facilities such as clean and modern rooms! We hope that your travels will take you this way again as we would love to welcome you back home... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is fantastic. It's location is perfect - beside the train with a direct link to the airport, 7-8min walk into the main square and right beside the tram service. The staff are brilliant. They will book you a taxi, organise a tour for you, find you a plug when you've forgotten to bring one and always have a... More 

Helpful?
Thank Lisa C
Tomasz P, General Manager at andel’s by Vienna House Cracow, responded to this review

Dear Lisa, Dear Lisa, Thank you very much for having chosen the andel’s by Vienna House Cracow. It has been our pleasure to have you in our hotel. We are so happy to read you liked our large room, location and our helpful staff. Your comments will certainly be passed to the whole team of the andel’s by Vienna House... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The 4-star Andel’s Hotel Cracow is situated directly in city center, just 100 metres from Market Square, the largest shopping mall in the city and the main train station (12 minutes to the airport). It contains 159 luxurious rooms and apartments and is the only design hotel in Cracow. The spacious modern conference centre makes the hotel ideal for business meetings and events. ... more   less 

Additional Information about andel’s by Vienna House Cracow

Address: ul. Pawia 3, Krakow 31-154, Poland (Formerly Andel's Hotel Cracow)
Location: Poland > Southern Poland > Lesser Poland Province > Krakow > Kleparz
Price Range: $94 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — andel’s by Vienna House Cracow 4*
Number of rooms: 159
Reservation Options:
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Also Known As:
Andels Hotel Krakow
Andels Krakow
Hotel Style:
#10 Business Hotel in Krakow
#11 Luxury Hotel in Krakow
#16 Family Hotel in Krakow
#21 Romantic Hotel in Krakow
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