We were disappointed when we arrived as the Hotel is very dark and some of the carpets have seen better days. The view from the room was terrible (see photo) and the air conditioning was not working correctly, and when mentioned to reception we were told it was an "on-going issue." The bathroom was fine but many of the tiles were chipped....and the Toilets next to the restaurant were not clean and I don't think the floor had ever been washed. Having said that, the staff could not have been more pleasant and helpful and the position of the Hotel is just perfect for walking around the Old City. It is good value for money but definitely NOT 5 star.
This is a very friendly hotel in a perfect location for exploring the old town and the nearby Kazimierz. The reception staff were helpful with booking taxis and restaurants. There is a lovely library bar lined with books and wood panelling. It's a great place for an evening beer before exploring night time Krakow. Breakfast is quite a spread - limited hot food, but a great choice of cold platters. We had quite a small room at the back of the hotel. It was very quiet. The staff could not have been more helpful.
Everything about the hotel was excellent: service, breakfast, unique antique furnishings in each room, quiet but convenient location. Highly recommended! The hotel's restaurant is excellent, but, oddly, nobody seems to eat there, except at breakfast. We had the restaurant to ourselves one night for dinner, enjoying authentic Polish food. Hotel guests must assume that the dozens of restaurants on the main square must be better, but the hotel restaurant was excellent.
Simply perfect. Outstanding location in Old Town, but also just removed enough (maybe 400m) from the mayhem at 2am. The staff was awesome- each more friendly and accommodating than the one before. The room was spacious for a single traveler room and the bed super comfortable. Can’t recommend it enough.
I’ve nothing but praise for the friendly and efficient staff here. They booked restaurants, arranged airport transfers and taxis for me, so my trip ran smoothly. The hotel is situated in a perfect location in the old town. Only a few minutes walk to the central square, but in a quiet location in a cul de sac and adjacent to the park that runs inside the old city walls. My room 309 on the top floor was decorated in an eclectic Chinese style. Though it was a bit unusual and in some ways slightly old fashioned, the amenities were good as was cleanliness. No air con, but proper windows that could be opened, so it didn’t get too warm. Well stocked beverage tray, easy to use safe and plenty of storage. I only found Eastern European programmes on the large tv, not a problem though. The…