I was in the hotel on business, there was no problem with renting a conference room and I was able to work in peace. Pros deserve: + good access everywhere + clean rooms + hotel away from busy streets + continental breakfast + very polite staff I'll come back for sure :)
Great stay, good breakfast, really kind stuff and a lot of joy from staying in this hotel. We were on our family trip with my grandma and we weren’t expecting such kind and helpful welcoming. I will recommend this hotel for sure for anyone who need to rest and have just a good time in a good price.
Arrived at hotel for a four night stay and wish we hadn’t bothered, room was tiny had two single beds which were very uncomfortable we were lead to believe we were getting a double room on booking the holiday , the tv was the size of a postage stamp, a wardrobe u could only fit a couple of jackets in, no where to put luggage, bathroom was also tiny the shower head couldn’t be adjusted so when the shower was turned on the water hit the shower screen, so you had to hold the shower head over ur head and body. The noise on our second night was horrific informed staff they spoke to the people in the room but it got worse banging doors shouting etc until 3am, couldnt continue our stay so had to book another hotel ( which was amazing ) and move, when we handed back the keys staff didn’t even ask why we were leaving 2 days early obviously weren’t interested. How this hotel was given three stars I will never understand I wouldn’t have gave it one star it was more like a Borstal than a hotel the issues with this hotel is endless, it would take all night to write about them AVOID AT ALL COSTS if I could give less than 1 star I would…
Absolute terrible stay the woman at the desk was so ignorant an when we first went to our room after checking in there was blood still on the sheets from the guests that stayed the night before horrible experience stay away people
I am stuck in Poland while being lockdown at the moment. Very nervous to find a hotel. It turns out to be an unforgettable stay at this hotel for a month. The male manager and the girl staff are really helpful and trying to help in every moment. They are so nice and treating you as family members. The breakfast is so good and have great variety of choices for you to choose. Really worth it !!!! The room is cozy and neat. It is newly decorated. All the things in room are well organised. For this price can get five star services is really amazing. After the visit, I found out the negative comments below maybe too subject. I really enjoy my stay and looking forward to visiting again for sure.
We stayed here for two nights recently. We were a bit anxious after reading the awful reviews but this was not necessary. We had a good welcome on arrival . The hotel is not close to much as previous reviews have said but the tram stops less than 150 metres away from it and takes you into the main centre by the station so no problem. The rooms were spacious and clean. The beds were low and not the most comfortable but they were fine for us. The only thing not so good was the noise , very thin walls meant we could hear a lot of people talking, showering etc but again this didn’t really bother us and didn’t actually disturb us , we just were aware of it . The breakfast was great , lots of choice . Great coffee and much authentic polish food. It was typically European bread , pickles , meats etc with also bread, toast , cake and fruit and yoghurt . This hotel was great for our stay . Not the Ritz but then we paying £20 a night including breakfast . Perhaps sometimes people expect 5 star luxury with 1 star money. We loved KRAKÓW and the hotel was perfect for our needs . A great base to explore KRAKÓW from . Don’t be put off by the bad reviews …
After all the bad reviews I was dreading our stay, We have had a great stay here, we arrived very late due to a plane delay, lady on reception greeted us with a warm smile 2minutes later we were in our small but very clean room, breakfast in the morning was very good, plenty of choice nice and fresh. Reception staff during the day again friendly helpfull with all information including their transport system Hotel is perfectly situated next to the tram and bus stop with the centre only being 10 minutes away by tram, it is also a nice walk in. There is also a large supermarket 5minutes from the hotel with a caffe. We will definitely use this hotel again when we come back in the summer
Avoid this hotel. Not clean rooms neither bathrooms. Very small breakfast area. Poor and very limited breakfast oprions. Not suitable for families. Besides, the acoustics between the rooms is really bad as we could easily hear the other guests on the other rooms. Conclusion: Absolutely not worth the price and not recommended.
So basically we arrived today which was the 24th december and from the outside you Know what your going in to. The room was disgusting and very small the bed was rock solid when I felt it there was hairs all over the beds and mould up the wall so I rang reception n they tried to move us to the same looking room with 1 extra bed and that was litreally the same so we asked for out money back and they said no and eveything so we walked out and was looking around all day for 6/7 hours for a new hotel please do not book this even if it’s the cheapest now my Christmas is wrecked and eveything just want to go home now and staff are horrible there
We wish we had read more reviews before staying at this hotel. Booked in for 2 nights, we only lasted one after literally no sleep due to the most uncomfortable mattress which was all springs and practically no padding. We checked out early and complained to the receptionist and although nice enough, her face told us it wasn't anything she hadn't heard before. The room also smelt of sewage with an overly pungent airfreshner. Such a shame as in the responses the management state that they will take the complaints on board but seem to have just ignored them.