This was our second visit and definitely won’t be our last! From the moment we arrived until we left the Staff went out of their way to be helpful. Always smiling and all spoke excellent English. We had a Deluxe room on the 3rd floor. This included air con, a safe, a lounge area with a TV, sofa, coffee table and desk and chair. There is a fridge and a coffee maker and pods. The rooms are very clean and the beds were so comfortable that I slept better than I do at home! Although our room faced the street it was very quiet with windows closed. During our 4 night stay the beds were changed and the towels replaced after two nights. There is a wall mounted hairdryer in the bathroom and toiletries provided. Breakfast provided a good choice of cold selection as well as three hot dishes, usually scrambled eggs (cooked to perfection), frankfurter type sausages and one extra dish which was different each day. The location is perfect being just outside the old town but only a 5 minute walk to the main square. Everything is within walking distance - Wawel Castle and the Jewish Quarter. The trams are cheap and thanks to help and advice from the hotel Reception staff we were able to get a tram to visit Nova Huta. There is a tram ticket machine just by the hotel at the Tram stop and it explains in English how to purchase your ticket. Just remember to ‘validate’ your ticket when you get on by punching it into the machine onboard to avoid a hefty fine! This is a beautiful city and I can’t think of a better hotel to stay in for a visit. We will be back again!

Me and my boyfriend stayed in this hotel for 3 nights from the 30th of December to the 2nd of January. It was exceptional. The rooms were lovely and clean. It’s right in the centre of everything too. Not even a 5 minute walk to the main market and the shopping centre, Jewish quarter and many other attractions are less than a 10 minute walk. The hotel helped us with anything we needed and were so kind. The morning of my boyfriends birthday they even delivered breakfast to our room with balloons and when we left for them to clean our room they left us vodka and birthday wishes for us when we got back. I would highly recommend staying in this hotel as it’s the perfect location and the staff are amazing. We will definitely be back!

Stayed here twice now. The rooms are compact, clean and have everything you need. Friendly staff and good wi-fi. No bar or restaurant but a fairly basic breakfast is provided until around 11am. The hotel is situated less than 5 minutes walk from the town square, bars and shops. The hotel staff will also arrange airport transfers and excursions to Auschwitz and the salt mine at reasonable prices.