Hotel Santi
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About
#52 of 325 hotels in Krakow
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.6
See why so many travelers make Hotel Santi their hotel of choice when visiting Krakow. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travelers like you. Given the close proximity of popular landmarks, such as Planty Park (0.2 mi) and St. Mary's Basilica in Krakow (0.2 mi), guests of Hotel Santi can easily experience some of Krakow's most well known attractions. Guest rooms offer a flat screen TV and air conditioning, and Hotel Santi makes getting online easy as free wifi is available. You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk and a concierge. In addition, guests can enjoy free breakfast during their visit. As an added convenience, there is parking available to guests. If you like Italian restaurants, Hotel Santi is conveniently located near Cafe Camelot, Movida Cocktail Bar, and Plac Nowy 1. If you’re looking for things to do, you can check out Main Market Square (0.2 mi), Wawel Royal Castle (0.4 mi), or Kazmierz The Former Jewish District (0.7 mi), which are popular attractions amongst tourists, and they are all within walking distance. At Hotel Santi, your comfort and satisfaction come first, and they look forward to welcoming you to Krakow. Hotel parking is located on 28 Poselska street (Hotel courtyard). The only entry is from Poselska street.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Baggage storage
Concierge
24-hour front desk
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary tea
Taxi service
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Minibar
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Charming
Languages Spoken
English, Polish, Swedish
Location
100Great for walkers
Grade: 100 out of 100
452Restaurantswithin 0.3 miles
294Attractionswithin 0.3 miles
ul. Dominikanska 1, Krakow 31-043 Poland
Name/address in local language
Getting there
Rental CarsSee rental cars from $19/day
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See all nearby attractions806Reviews35Q+A100Room tips
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The location of the hotel is excellent! Walking distance to the Main Square and the Castle. Plenty of restaurants and bars very nearby. The room was large and very clean, with kettle and hairdryer and amenities. Sadly the towels are quite old and thin, but they will change them each day if you ask. The bed was very comfortable. Unfortunately the trams run very close past - for me it was not so much the noise as the vibration that disturbed. Also, the bar was not fully stocked so couldn’t get a glass of wine, and the voucher for a drink was kind but for another venue! . Breakfast was good, lots of cheese and salad, and lovely scrambled eggs. Staff were polite, friendly, and helpful.
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: A good basic hotel but don’t book if you’re a light sleeper!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
A really friendly feeling hotel. On arrival we were presented with a voucher for a welcome drink at the bar. Sadly, none of the drinks apart from two beers on the counter were available. Why bother extending an invite? Our room was exceptionally spacious at the Road side of the building. The bed was comfortable and amenities plentiful. It was interesting to find two sets of earplugs by the bed. Trams pass the window until at least one am. Very noisy. On the first morning I woke up very early on my holiday thinking the bins were being emptied but it was the noise outside. This was not a great part of the holiday. The breakfast was wonderful and staff attentive with many great choices of fresh food. There is a lift to upper rooms. The hotel is in an excellent location to walk to local cafes, restaurants and places of interest. We took about 20 minutes to walk to the rail station. Krakow was a fabulous place to visit and the hotel also. If we return we will remember to ask for too away from noise ( if there are any). …
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mikolaj Kutrzeba, General Manager at Hotel Santi
Responded Apr 12, 2023
Dear Alan, Thank you for sharing this insightful opinion with us. It is very rewarding to hear our location, room size and food with reception service was to your liking. At the same time, we would like to apologize for all the inconvenience caused by the noise of tram traffic. According to availability, there is a possibility to change a room, for example from the backyard, if you find yours somehow not suitable. We are hoping to see you again in our hotel! Kind regards, Natalia Szpil, Junior Manager, Santi Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the hotel for 4 nights with my husband. The hotel is great, fabulous location next to Central Square, Wawel Castle is a 5 minute walk. Rooms are spotless, ours was a really good size. Staff are friendly and helpful. Had breakfast 1 morning and this was also good. We were in a room and the front of the hotel, the tram does run right outside, this didn't disturb us at all, probably too tired from all the walking!
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mikolaj Kutrzeba, General Manager at Hotel Santi
Responded Apr 12, 2023
Dear Alison, Thank you very much for such a great review. We are glad that you enjoyed your stay in our hotel and that you liked our location, rooms with reception and breakfast service as well. It was a great pleasure having you with us so far and we hope that you will return to our hotel again! Kind regards, Natalia Szpil, Junior Manager, Santi Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We were a group of 4 ladies who booked a 3 night break to enjoy the sights and experiences that Krakow has to offer. The hotel location was perfect being just off the main square, we were a little bit concerned to learn the trams ran straight past the front door but it turns out this wasn’t an issue during our stay. The staff were extremely helpful and couldn’t do enough to assist, from providing additional towels, an extra hairdryer and plenty of tea, coffee and sugar when requested. Breakfast was freshly prepared, hot and well presented with plenty of choice each day. The room was more than big enough, for the four of us with lots of space and additional seating areas. Within the room and on the hotel landings. I would have no hesitation in recommending the Santi Hotel to friends and family and will definitely be back.…
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mikolaj Kutrzeba, General Manager at Hotel Santi
Responded Mar 16, 2023
Dear Sarah, Thank you for taking the time to share your experience on TripAdvisor. We are pleased that our service met your expectations and you found out our location, room, food and staff service was to your liking. It was a great pleasure having you with us so far and we hope that you will return to our hotel in the future! Kind regards, Natalia Szpil, Junior Manager, Santi Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved the central location, the cleanliness and friendliness. The room was spacious and breakfast superb. The only downside is that we couldn't sleep. The hotel provides earplugs but the noise and vibration of the trams all night seriously disturbed us. Advice: request a room at the back.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mikolaj Kutrzeba, General Manager at Hotel Santi
Responded Mar 9, 2023
Dear Guest, Thank you for sharing your feedback. We are pleased to hear that your stay was satisfactory and our services met your expectations. Unfortunately, due to the central location, a tram passes right next to us, but depending on Guest preferences and room availability, it is possible to be allocated to the room from the courtyard, which will be definitely quieter. Even so, I hope to see you again in Krakow! Kind regards, Natalia Szpil, Junior General Manager, Santi Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very close to Planty Park and the Main Square and within walking distance of all the attractions that are in the city itself such as Oskar Schindler’s Factory, the Jewish Quarter, the Castle and St Mary’s Basilica. The staff are friendly, helpful and professional and the rooms are spacious, clean and comfortable with an excellent breakfast provided. On the day we visited Auschwitz and the Salt Mines they provided us with a breakfast box to take on the coach as it was such an early start. A tramline does run past the front of the building, which might make it noisy for light sleepers, but we had no problems and earplugs were provided. I wouldn’t hesitate to stay here again and it was very well priced for the level of service that was provided.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mikolaj Kutrzeba, General Manager at Hotel Santi
Responded Feb 17, 2023
Dear Guests, Thank you for choosing Santi Hotel as your accommodation and for sharing your opinion with us. We really appreciate your time spent on writing all kind comments and it is very rewarding to hear our room, location, food and service overall was to your liking. We look forward to welcoming you back on a future occasion! Kind regards, Natalia Szpil, Junior Manager, Santi Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
this hotel is perfectly located for anyone wishing to stay in Krakow, the hotel is full of original character and very clean throughout. While the staff are generally quite young they are more than willing and helpful. The breakfast has all you could ask for either hot or cold with chef more than willing to cook you various dishes. The only negative comment is that due to inner city planning regs they are not allowed to light the outside of the entrance, making it difficult to find on arrival.
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Date of stay: January 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mikolaj Kutrzeba, General Manager at Hotel Santi
Responded Feb 10, 2023
Dear Paul, Thank you for sharing such a detailed review after your stay at Hotel Santi. We are delighted to hear that our location, cleanliness, and service fully met your expectations and that the chef at breakfast met all your meal requests. Thank you also for your comment about the lighting - literally the day before yesterday we installed an additional logo which will be illuminated at night, so hopefully, we will be much more easier to find. We hope to see you again in Krakow, please feel welcome! Kind regards, Natalia Szpil, Junior Manager, Santi Hotel****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The noise from the hotel room is unbearable! The tram stop is directly outside the bedroom window, the trams come past every 5 mins both ways 24 hrs a day at 1 am on a Sunday night we was thinking it must end soon.. no it’s all night! There is also a bottle bank outside the window which I presume businesses use this, again all night! We didn’t complain as we felt the hotel obviously can’t do anything about the fact the trams are directly outside, looking back on the current trip advisors a lot of them say noise but didn’t affect our stay, So obviously didn’t overly look into it but wish we had as would definitely prevent us from staying again! The hotel is nice, good location and clean and comfortable! Just so noisy couldn’t get a good night sleep!
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mikolaj Kutrzeba, General Manager at Hotel Santi
Responded Feb 3, 2023
Dear Guest, Thank you for sharing your review. We are pleased to know that you liked our location and cleanliness. I am really sorry that your stay was compromised by noise from the trams passing next to the hotel. According to availability, there is a possibility to change a room, for example for one on the backyard or on the top floor. Front office is always there to help you in these cases all the time. Hopefully, we will be able to see you again sometime in the future! Kind regards, Natalia Szpil, Junior Manager, Santi Hotel****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location. Friendly staff. Comfortable rooms. Good size with character. We were there in January but found the rooms warm. The buffet breakfast is good with a selection of hot and cold items. There's a kettle with tea bags, coffee and milk in the room. The trams passing by the front of the hotel are loud and start about 0515 in the morning.
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Consider ear plugs if you are a light sleeper.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mikolaj Kutrzeba, General Manager at Hotel Santi
Responded Feb 3, 2023
Dear Paul, Thank you for taking the time to share your experience on TripAdvisor. It is nice to hear that you enjoyed your stay with us and found out our location, rooms, food and service to your liking. We are truly sorry that your stay was compromised by noise from the trams. According to availability, there is a possibility to change a room, if you find yours somehow not suitable. I certainly hope that we can welcome you back again in the future! Kind regards, Natalia Szpil, Junior Manager, Santi Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brilliant hotel located in the heart of the Old Town. Easy walking distance to all the main attractions. Friendly, helpful staff, clean spacious rooms and a complimentary drink. We were on the top floor at the front so there was some tram noise but it didn't spoil our stay.
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Watch out for the trams.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Mikolaj Kutrzeba, General Manager at Hotel Santi
Responded Jan 19, 2023
Dear Guest, Thank you for such a positive review and the top rating. We are hoping to see you again in our hotel. Best Regards, Hotel Santi,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$90 - $141 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto
NUMBER OF ROOMS
20
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Claim Your ListingHOTEL SANTI $102 ($̶1̶8̶8̶) - Updated 2023 Prices & Reviews - Krakow, Poland
Frequently Asked Questions about Hotel Santi
Which popular attractions are close to Hotel Santi?
Nearby attractions include Krakow's Rynek Glowny Central Square (0.1 miles), Axe Nation - Axe Throwing Club (0.1 miles), and Taste Vodka (0.2 miles).
What are some of the property amenities at Hotel Santi?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Hotel Santi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Santi?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Hotel Santi?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Hotel Santi?
Conveniently located restaurants include Dolabella Due, Ristorante Sant'Antioco, and Nago Sushi & Sake.
Does Hotel Santi have airport transportation?
Yes, Hotel Santi offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Santi located near the city center?
Yes, it is 0.3 miles away from the center of Krakow.
Are any cleaning services offered at Hotel Santi?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Santi?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Santi?
The staff speaks multiple languages, including English, Polish, and Swedish.