Lovely hotel, clean room, comfortable bed, very good breakfast with wide selection of food and drinks, excellent location. All in-room equipment (tv, lights, Wi-Fi, air con) easily controlled by tablet. Friendly and helpful staff at the reception.
Puro is an absolute gem. The staff are so incredibly friendly and helpful, and nothing is too much. They were happy to call restaurants, make dinner reservations and book taxis, and were always cheerful. Breakfast was great - really mixed variety of foods and great quality, so very one is happy. Rooms are fantastic and cleaned to a high standard. Sebastian and the team do an amazing job and we would love to come back and stay again. Great work, Hotel Puro team!
Excellent hotel. Very modern in-room conveniences; everything controlled by a tablet. Excellent location right outside the main station. Good breakfast; plenty of choice. Free hot drinks 24/7 in reception. I'm in Krakow several times a year and usually stay at the Mercure, but would definitely consider here again.
Third visit at this superb hotel, it is centrally located next to the train station making it accessible from the airport for just 17 zlotys and 20 minutes. We have stayed here three times now and the rooms are really nice and well maintained. Would recommend it to anyone.
Everything was excellent! Rooms are clean and comfortable, beds are perfect. There is no noise, breakfast is great and you have coffe machine in the lobby which you can use all day. The reception personel is kind.
I stayed for 9 nights, my room was very pleasant, but not much room to store my luggage - no closet, just 2 shelves. The breakfast was very good, a lot of choices in the buffet. On 1 of the days, my room was not cleaned - and I was out from 9 am - 18 pm. There was complimentary sparkling water and still water in the room, and a coffee machine in the Lobby. The room also had a safe and a mini fridge. The hotel staff was very kind and answered all my questions and every request I had. Room service was very quick, the food arrived warm an tasty. The room had a tablet that controls everything in the room - very handy and easy to use. If I come to Krakow this will be my first choice.
Great location, very clean hotel, friendly staff, fair pricing, good smart lighting system in the room. But - bad pillow (huge and absolutely flat), unstable wifi (rebooted many times). Every second day was a not good staff in the kitchen (burned omlets etc).
Very warm welcome by the personnel and support by special problems. (Our dog fell ill.) Rooms cosy and very well kept. Bar always good for a cocktail. Breakfast delicious, you should try the avocado toast. And finally, the hotel is located as it should be, not far from the historic centre, but also close to a public transport hub, so you get fast to different places to visit.
We stayed here for 4 days just after Christmas and the hotel was fantastic. The rooms were so modern with everything you needed and the staff were very friendly and helpful. Check in and check out was quick too. The hotel is about a 10 minute walk from the main square. Highly recommend!
We really enjoyed our stay in Puro hotel Stare Miasto. It was easy to walk to the shopping centre and to the old town. Many restaurants and bars were near the hotel. The hotel’s breakfast was all we needed. We got our rooms right away when we arrived in the early morning. There was also free coffee 24/7 and it was really nice.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing