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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#16 of 322 hotels in Krakow
Location
4.8
Cleanliness
4.9
Service
4.8
Value
4.8
Travelers' Choice
PURO Hotel Kraków Old Town you have not known so far! Inspired by the atmosphere of former Krakow, the renovated PURO hotel in Krakow's Old Town, explores new interiors filled with local influences and art. Puro Hotel Krakow is located in the city center opposite Galeria Krakowska and Main Station, just 1 km from the Market Square. Each of 138 newly refurbished rooms is equipped with air conditioning, flat 49-inch TV and free WiFi. The rooms are equipped with a tablet. Moreover, all rooms feature a laptop safe and a work desk. The rooms are soundproofed. Reception is open 24 hours a day. There is a possibility for express self check-in, check-out. Free express coffee for hotel guests. Breakfast is served daily in the hotel restaurant HINT. HINT Kraków is a stylish gastropub, where you will try not only classic dishes in new versions, but also beer brewed especially for us!
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Bicycles available
Board games / puzzles
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Taxi service
Conference facilities
Meeting rooms
Massage
Baggage storage
Concierge
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Bath / shower
Soundproof rooms
Room service
Safe
Telephone
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English, Polish
Location
100Great for walkers
Grade: 100 out of 100
116Restaurantswithin 0.3 miles
28Attractionswithin 0.3 miles
Contact
Ogrodowa 10, Krakow 31-155 Poland
Name/address in local language
Getting there
Rental CarsSee rental cars from $19/day
228Reviews57Q+A18Room tips
Reviews
Traveler rating
- 188
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- 3
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Popular mentions
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Most Recent
Lovely hotel, clean room, comfortable bed, very good breakfast with wide selection of food and drinks, excellent location. All in-room equipment (tv, lights, Wi-Fi, air con) easily controlled by tablet. Friendly and helpful staff at the reception.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 5 days ago
Dear Guest, Thank you very much for your reservation and for sharing your excellent recommendation. It is fantastic that you enjoyed the amenities in the room and the food offer in place. We are looking forward to welcoming you back. See you at PURO! Joanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favorite
Puro is an absolute gem. The staff are so incredibly friendly and helpful, and nothing is too much. They were happy to call restaurants, make dinner reservations and book taxis, and were always cheerful. Breakfast was great - really mixed variety of foods and great quality, so very one is happy. Rooms are fantastic and cleaned to a high standard. Sebastian and the team do an amazing job and we would love to come back and stay again. Great work, Hotel Puro team!
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded Mar 21, 2022
Dear Jadeinlondon, Thank you for staying with us and for taking your time to writhe such a fantastic review! We are so glad to see that you spent a wonderful time with us and thank you for your words of praise toward our PURO Team. It is a great dose of motivation to keep up to good work. We do hope to see you again soon! Regards Joanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel. Very modern in-room conveniences; everything controlled by a tablet. Excellent location right outside the main station. Good breakfast; plenty of choice. Free hot drinks 24/7 in reception. I'm in Krakow several times a year and usually stay at the Mercure, but would definitely consider here again.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 1 week ago
Dear Guest, Thank you for your recent stay in Puro and for sharing your excellent review. We are so happy that you enjoyed our location and breakfast. We are looking forward to your future stays. Best regards Joanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Third visit at this superb hotel, it is centrally located next to the train station making it accessible from the airport for just 17 zlotys and 20 minutes. We have stayed here three times now and the rooms are really nice and well maintained. Would recommend it to anyone.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Danijela T wrote a review Jan 13
Everything was excellent! Rooms are clean and comfortable, beds are perfect. There is no noise, breakfast is great and you have coffe machine in the lobby which you can use all day. The reception personel is kind.
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Date of stay: January 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 1 week ago
Dear Guest, Thank you very much for choosing our hotel and devoting your time to share opinion. We are very glad that you had an excellent experience and enjoyed our breakfast offer and complimentary coffee. We do hope to welcome you back soon! Best regards Joanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for 9 nights, my room was very pleasant, but not much room to store my luggage - no closet, just 2 shelves. The breakfast was very good, a lot of choices in the buffet. On 1 of the days, my room was not cleaned - and I was out from 9 am - 18 pm. There was complimentary sparkling water and still water in the room, and a coffee machine in the Lobby. The room also had a safe and a mini fridge. The hotel staff was very kind and answered all my questions and every request I had. Room service was very quick, the food arrived warm an tasty. The room had a tablet that controls everything in the room - very handy and easy to use. If I come to Krakow this will be my first choice.
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Date of stay: December 2022Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 2 weeks ago
Dear Guest, Thank you very much for choosing PURO Kraków Old Town and for sharing your feedback. It is great to see that you enjoyed your time with us and we are your first choice hotel in Krakow. We are looking forward to your future stays. See you at PURO! Joanna & PURO Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location, very clean hotel, friendly staff, fair pricing, good smart lighting system in the room. But - bad pillow (huge and absolutely flat), unstable wifi (rebooted many times). Every second day was a not good staff in the kitchen (burned omlets etc).
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 2 weeks ago
Dear Guest Thank you for staying with us and shaing your feedback. We are glad to know we are always your first choice hotel in Krakow, and that our location, staff and moder facilities. We do offer different types of pillows, big and small, harder and softer, so do not hesitate to ask for one suitable for your preferences for the next time. See you soon! Best regards Joanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sebastian N wrote a review Jan 3
Very warm welcome by the personnel and support by special problems. (Our dog fell ill.) Rooms cosy and very well kept. Bar always good for a cocktail. Breakfast delicious, you should try the avocado toast. And finally, the hotel is located as it should be, not far from the historic centre, but also close to a public transport hub, so you get fast to different places to visit.
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Date of stay: December 2022Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 2 weeks ago
Dear Sebastian, Thank you very much for your booking and for taking the time to share your feedback. It is wonderful to see that you had a comfortable stay and enjoyed our breakfast and cocktails in the bar. We are looking forward to welcoming you back soon! Regards Joanna & PURO Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 4 days just after Christmas and the hotel was fantastic. The rooms were so modern with everything you needed and the staff were very friendly and helpful. Check in and check out was quick too. The hotel is about a 10 minute walk from the main square. Highly recommend!
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 3 weeks ago
Dear Guest, Thank you for choosing PURO Krakow Old Town and for sharing your fantastic recommendation. We are glad that you had a comfortable stay with us and enjoyed our location and facilities in place. Thank you for your positive comments about team. We hope you will visit us again soon. See you at PURO! Joanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed our stay in Puro hotel Stare Miasto. It was easy to walk to the shopping centre and to the old town. Many restaurants and bars were near the hotel. The hotel’s breakfast was all we needed. We got our rooms right away when we arrived in the early morning. There was also free coffee 24/7 and it was really nice.
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Very easy to access by taxi or by walk. I recommend to take the breakfast. You can order warm...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 3 weeks ago
Dear Aino, Thank you for choosing PURO Krakow Old Town and for sharing your feedback. We are so glad to read that you had a great experience and enjoyed your room, breakfast and the location of the hotel. We are looking forward to welcoming you back! See you at PURO! Joanna
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$78 - $112 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto / Kleparz
NUMBER OF ROOMS
138
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Claim Your ListingPURO KRAKOW STARE MIASTO $74 ($̶1̶5̶0̶) - Updated 2023 Prices & Hotel Reviews - Poland
Frequently Asked Questions about PURO Kraków Stare Miasto
Which popular attractions are close to PURO Kraków Stare Miasto?
Nearby attractions include Womai (0.06 miles), Galeria Krakowska (0.04 miles), and St. Florian's Gate (0.07 miles).
What are some of the property amenities at PURO Kraków Stare Miasto?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at PURO Kraków Stare Miasto?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at PURO Kraków Stare Miasto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at PURO Kraków Stare Miasto?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to PURO Kraków Stare Miasto?
Conveniently located restaurants include Chimney Cake Bakery, Glonojad, and Restauracja Filipa 18 Food Wine Art.
Does PURO Kraków Stare Miasto have airport transportation?
Yes, PURO Kraków Stare Miasto offers airport transportation for guests. We recommend calling ahead to confirm details.
Is PURO Kraków Stare Miasto located near the city center?
Yes, it is 0.8 miles away from the center of Krakow.
Are any cleaning services offered at PURO Kraków Stare Miasto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at PURO Kraków Stare Miasto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does PURO Kraków Stare Miasto offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.