The owner said that cancelled flight due to a virus is not an extraordinary situation and refused to give us a refund. Instead he rudely suggested that we should drive 2000km to get to Krakow. HOW RUDE!
I wrote them that my 79 years old father has virus and had cold and sore through so requested a refund otherwise we will go and stay there after 13 march 2020 and fly from London.They said no refund will be done .Now we are thinking how many people with virus stayed there before us or should we still go???? be aware of where you touch and stay
I was positivelysurprised. Booked it last minute. Very good location 5 minutes to Main Square and train station. Rooms are clean and hace great facilities for a little price you pay you get much more. The guy at the reception-Ruslan amazing host. Highly recommended, better then some 3-4 stars hotels I was staying previously.
Everything about this hostel is awful, if I could give 0 stars I would. There was nobody there to greet us and check us in, we were wandering around trying to find our key which took ages. When we finally found the key and found the apartment we were in shock. It was out the back of a building in a run down yard. Whole apartment was run down, main door unlocked, tidy, disgusting. The shower was in the kitchen, no comfort whatsoever. We ended up not staying here and had to go find somewhere else to stay. The pictures featured on the website can only be described as false advertising. Terrible customer service when we contacted the owner to inform him of the situation he hung up on us. Please don't make the same mistake we did, do not book here and find another hotel and have a nice and pleasant holidays.…
Firstly, as many others on this page, we didn't even end up staying at this hostel. Our flight was slightly delayed and we arrived in Krakow at 20 past 11, as soon as we landed we contacted the hostel as we were aware that check-in closes at 11 (which is unusual for a hostel as flights arrive at various times). So we rang the hostel and to make thing worse, once we contacted what we presumed to be the owner, we were VERBALLY ABUSED by a disgusting, rude and ignorant 'man' over the phone. Who then preceded to tell us this 'it was our own problem' and hung up on us. As three twenty year old girls, now stood in an airport at 11 o'clock at night in a strange city wth no where to go, we were then forced to look for somewhere to stay for that night - baring in mind we had already paid the full amount with out any notification from the hostel. We eventually found Lorf Hostel who kindly last minute gave us a private room without a booking, they were so friendly and accommodating and operated the expected 24 hour reception, that we chose to stay there for the duration of our trip, regardless of the money that we had already spent on this hostel. Despite the horrendous start of the trip, thanks to this kind hostel we had an amazing time in Krakow. I can not reiterate this enough DO NOT STAY HERE. They are SCAMMERS. You can get a hostel for the same price, with 1 million times friendlier staff - a place you feel comfortable and not with a rude and obnoxious owner who thinks it is ok to treat his customers like second class citizens.…
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