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Sheraton Grand Krakow

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Sheraton Grand Krakow
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1,701 Reviews from our TripAdvisor Community

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Showing 1,328: English reviews
London, United Kingdom
Level Contributor
64 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for a week in July for work, the hotel provides everything that you need and would expect from a large international brand. Staff were very polite, helpful and always available if you needed them. The rooms are large, have nice sleeping / sitting areas but come with a limited view unless you are fortunate to get a... More 

Helpful?
Thank Will B
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Will, Thank you very much for your positive opinion about our Hotel. I am delighted hearing that your general guest experience was good and that our dedicated and guest oriented Team treated you with courtesy and offered outstanding service. I am also happy that our modern & spacious rooms were to your liking offering a perfect relax after an... More 

Vancouver, Canada
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I rarely give 5 stars to any property --- this one deserves them, not because of a lavish building (it's not really that at all), but rather because of the quality of service, cleanliness, room quality, and overall experience ... this is especially true when considering the room rates. My son and I traveled to Krakow this summer. We stayed... More 

Helpful?
1 Thank Jay S
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Jay, I am delighted reading all these compliments and feel very happy that our Hotel and dedicated Team met your expectations and delivered heartfelt service. Delivering memorable and positive guest experiences is our utmost priority. How wonderful that our modern, spacious rooms and hotel interiors were to your liking. I am glad to hear that you took advantage of... More 

Loveland, Colorado
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Outstanding hotel! Great service, restaurant, rooms, and mattresses! Sleep is important when traveling and this hotel provides a great environment for it! Quite with great accommodations! Near castle, Old Town and museums.

Helpful?
Thank keithcC4141OZ
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, It is so nice of you to share such a positive opinion about Sheraton Grand Krakow. I am glad to hear that our service standards, modern interiors as well as our cuisine were to your liking and made you feel special. Providing real effortless travel to our guests is our upmost priority. Our Sheraton Signature Beds combined with... More 

Jakarta, Indonesia
2 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

I love Sheraton Grand Krakow! Great Service, Very Helpful Staff and great Food. The rooms are also nice. Very Comfortable mattresses and pillows.. And The View is Beautiful. It's worth it! Will definitely stay here again..

Helpful?
Thank ana16kin
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Ana, Thank you very much for your comment. I am delighted hearing that our five star service and dedicated Team made your stay seamless. I am happy that you enjoyed culinary delights made by our Executive Chef. Jacek Filipczyk. Indeed our Sheraton Signature Beds are made to offer our guests the best possible sleep experience, allowing the opportunity to... More 

Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago via mobile

Paid for deluxe room with castle or river view. Room was dark and stuffy. A small window in the corner looked over backyards and a small portion of castle tower. Complained and asked for room change. Had to ask the reception clerk to please stop lecturing me and to listen to my issues. At first told no rooms - then... More 

Helpful?
Thank Rb9876
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for providing us feedback following your stay. It is regrettable that your stay with us did not meet the expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. It seems that... More 

uk
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked Club room with breakfast and lounge access. Hotel room view was awesome view of river room 404. Room was large and modern . Lounge access came in handy for drinks and snacks and free internet with our room otherwise its 16zl a day. Downstairs they had sports bar as well. The main square is 15-20 mins walk just... More 

Helpful?
Thank sabby069
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, I am very happy to hear that you found the hotel and city to be cracking! Thank you for sharing your positive opinion about the Hotel for future guests to consider. I am delighted reading that our Club Room with the Wisła river view and Club Lounge access with all its benefits met your expectations fully. It is... More 

Brisbane, Australia
Level Contributor
95 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed at the hotel for two nights. No free wifi and needed some laundry done which was extremely expensive but well done and back in time. The room was good and clean with a nice view of the Castle. The breakfasts were fine with a good variety. Had a dinner there also which was good. Would stay there again.

Helpful?
Thank Thommo4113
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for the feedback you have provided. I am happy to hear that our modern interiors and our service were to your liking. We feel distinguished having such an extraordinary location at the foot of the Royal Wawel Castle that could be so visible from the hotel’s room. I am delighted hearing that you enjoyed our breakfast... More 

Dubai, United Arab Emirates
Level Contributor
413 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Front office staff at the hotel either they make it or break it! And unfortunately in my case they broke it. The location of the hotel is nice, just by the river and facing the castle, around 15 mins walk to reach the old town. Hotel is very business oriented. It seems that the staff are bored from the visitors... More 

Helpful?
Thank Arabianman
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for taking the time and sharing your opinion about Sheraton Grand Krakow. Indeed we are very proud of our exceptional location just at the foot of the Wawel Castle, in the very heart of the city and walking distance to the Main Square. I am very sorry to hear that your stay at Sheraton Grand Krakow... More 

Level Contributor
106 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Few minutes from main place, lovely terrace with nice river's and castle view, included breakfast was great, parking underneath ... not free wifi, not king bed, small gym --- but fortunately is not overpriced and it looks like sheraton standard.

Helpful?
Thank gerrymontana
Glendale, Colorado
Level Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've traveled the world and this is the only hotel that will not honor reward memberships. The excuse is, "your room was booked by a group." Something so simple to make someone happy isn't honored. Rooms on the back do not have good views. Room is large. Not far from the river and a bus line. Must take taxi if... More 

Helpful?
Thank Sara S
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Sara S, Thank you for sharing your feedback about our property. I am sorry to hear that your stay did not fully met your expectations. I would also like to clarify that if the hotel is fully occupied there is simply no way we could offer our guests other room, even though they are our SPG members. As it... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: Polish, Mediterranean, European, Italian, International
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $110 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#14 Luxury Hotel in Krakow
#15 Romantic Hotel in Krakow
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