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Sheraton Grand Krakow

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Sheraton Grand Krakow
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1,676 Reviews from our TripAdvisor Community

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Showing 1,313: English reviews
Abu Dhabi, United Arab Emirates
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

It was a beautiful hotel and they allowed us to check in early after arriving on the night train! They also accommodated us by adding an extra bed. The location is great as it is beside the castle, right in the river walkway and within ten minutes walk from the old town square. Lots of restaurants and little groceries nearby.... More 

Helpful?
Thank MotiukK
Folkestone, United Kingdom
Level Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a typical Sheraton. Good service from start to finish. Rooms excellent and they have a panoramic roof bar which is great. A large beer cost 5€ and it was about 12€ to park the car overnight. It’s just a short walk to the square with all the bars and energy there. Krakow is a lovely place and the... More 

Helpful?
Thank shinyredcar
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, It is a real pleasure for me hearing all these nice words and I am really glad that your stay at Sheraton Grand Krakow was such an outstanding travel experience. Indeed we are proud and feel distinguished having such an extraordinary location which can really enrich our guests’ stay. It is great to hear that our Roof Top... More 

California
Level Contributor
127 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We spent two days on a tour so I can't comment on the price but otherwise this is a great place to stay. Nice room with comfortable beds, good lighting in the bathroom. Our included breakfast was excellent. Most important was the location near old town and right on the river.

Helpful?
Thank stevej2001
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Steve, Thank you for taking the time and sharing your positive opinion about Sheraton Grand Krakow. We are very lucky having such an exceptional location in the very heart of the city, just a few steps from The Royal Wawel Castle & Vistula river. I am happy to hear that you had an excellent stay at our hotel. How... More 

Madrid, Spain
Level Contributor
17 reviews
8 hotel reviews
5 of 5 stars Reviewed 1 week ago

As a long time SPG member, I generally stay at a Westin or Excelsior but I must say, this Sheraton is equal to those brands. The location to the old town/square, castle, the Jewish Quarter, etc. is excellent. From the front desk to the wait staff, everyone is focused on the hotel guest. And as for housekeeping, this is the... More 

Helpful?
Thank Jan S
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Jan, It is a real pleasure for me hearing all these nice words and I am really glad that your stay at Sheraton Grand Krakow was such an outstanding travel experience. Indeed we are proud and feel distinguished having such an extraordinary location which can really enrich our guests’ stay. I am delighted to hear that our dedicated Team... More 

Montevideo, Uruguay
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

close to the castle, by the river, and at the same time blocks away from the old town. Everything you can ask for a stay en KRK. it's no surprise because it's a Sheraton, but this a particular one. The only drawback was that the roof top restaurant was close due to bad weather, and the cost of tha parking... More 

Helpful?
Thank AdrianMvd
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Adrian, Thank you for taking the time and sharing your positive opinion about Sheraton Grand Krakow. Indeed we are very proud of our exceptional location in the very heart of the city and just a few meters from the Vistula river & The Royal Wawel Castle. I am happy to hear that you enjoyed your stay and that Sheraton... More 

Krakow, Poland
1 review
5 of 5 stars Reviewed 1 week ago

Great cooperation with the hotel! I am wedding planner and I know very well the wedding industry. I had the opportunity to organize a wedding at this hotel on July 25 for my clients. I am delighted with the level of service, commitment and the ability to solve any problem. The organization of the wedding at the Sheraton is a... More 

Helpful?
Thank zwadowski
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Mr Zwadowski, I am delighted to hear that your collaboration with Sheraton Grand Krakow was such an outstanding professional experience. Taking special care of our wedding couples and theirs guests is of utmost priority. Our exellent Wedding Specialist and Culinary & Events Team has gained vast experience in delivering outstanding and memorable wedding events for couples from all over... More 

Pune, India
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed in the hotel for 2 weeks while on business trip, I was given a room facing backside, even after asking multiple times , I wasnt offered a river facing room ... the best they did was castle facing room. Breakfast is just OK and can have more variety. Internet speed can be improved further

Helpful?
Thank RahulKakade
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for taking the time and sharing feedback about your stay at our property. I was sorry to hear that you felt that our team could be more co-operative. At the same time I would like to kindly clarify that classic rooms do not offer the possibility of a river or castle view. Such views are guaranteed... More 

Aviemore, United Kingdom
Level Contributor
122 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Very close to the castle and a short walk down to the river, this is the place to stay when you want to visit this historic city but want modern luxuries. Breakfast is king here, every bit of it lovely, the breakfast area is spacious and informal. Rooms are of a normal size, free WiFi and great big comfy beds.... More 

Helpful?
Thank aaron s
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. We are definitely proud of having such an exceptional location in the heart of the city. I am delighted hearing that our vast culinary offer as well as our rooms’ décor was to... More 

Louisville, Kentucky
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Hotel was typical Sheraton. It was well located, clean and comfortable. Breakfast was very good and dinner was good. It got the three because the bathroom had just one sink and only one wash cloth. There were two thin bath towels. There was an extra (likely opened) shampoo in the shower. And the room for two had but one bottle... More 

Helpful?
Thank KyRoamer
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for taking the time and sharing your opinion about Sheraton Grand Krakow. Indeed we are very proud of our exceptional location just at the river bend, in the very heart of the city. It is splendid that our vast culinary offer as well as our rooms’ décor and comfort was to your liking, at the same... More 

Barcelona, Spain
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Great modern hotel near the city center. The room was nice and clean. Free Wi-Fi was only available in the lobby though. We had some problems while booking a taxi to the airport: the front desk employees offered us a taxi rate that was way beyond the normal standard rate. They said there were no other taxi services as it... More 

Helpful?
Thank Elena L
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for the great feedback you have provided. How wonderful our top location as well as our modern interiors and Hotel’s features, like swimming pool and sauna, were to your liking. As for the taxi booking service, I do apologize for your experience. I will certainly review the overall performance of this service to ensure we are... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Wawel Presidential Suite (97)

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: Polish, Mediterranean, European, Italian, International
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $129 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#13 Luxury Hotel in Krakow
#15 Romantic Hotel in Krakow
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