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Hotel Novotel Krakow Centrum

ul. Gen. Tadeusza Kosciuszki 5, Krakow 30-105 Poland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (718)
Room & Suite (309)
Dining (78)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#67 of 297 hotels in Krakow
Travelers' Choice
Right next to Wisla Boulevards, with a very convenient access to Wawel Castle, the Old Town and even Kazimierz – Old Jewish District. Spacious rooms where most of them have a great city view, modern conference facilities, refurbished restaurant, bar as well as recreational centre guarantee a hassle-free stay. We are in the heart of Krakow and therefore main railway station or the airport can be reached easily.
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Full view
Property amenities
Parking garage
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Steam room
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Flatscreen TV
Bath / shower
Seating area
Laptop safe
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
River View
Languages Spoken
English, Polish
2,353Reviews69Q+A100Room tips
Traveler rating
  • 1,172
  • 940
  • 194
  • 34
  • 13
Time of year
Traveler type
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Popular mentions
Jacek S wrote a review Sep 17
Krabi Province, Thailand25 contributions8 helpful votes
Hotel is perfectly located next to old town. We had apartment that was really big even for 4 persons. However, couch used as second bed was simply to short so legs were hanging outside. Also carpets in the hotel had their glory days a long time ago. Breakfast due to covid restrictions was served by the staff so the queue was long; it is common problem of all hotels nowadays.
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Date of stay: September 2020
Sleep Quality
Room Tip: River side rooms have direct view on the castle
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Johan v wrote a review Aug 2020
Antwerp, Belgium468 contributions103 helpful votes
The hotel has a nice location close to the castle and the river. The old town is also reached within a few minutes. I’m Gold ALL member and I was lucky to get an upgrade to a privileged room with a great view over the river, you could even see the castle. For this I ‘m grateful of course. I’m a loyal customer with Accor because you know you can expect certain standards. I was a little disappointed that my room didn’t look like on the website. Usually when there are renovated and non-renovated rooms, this is written on the website. There was nothing wrong with my room, it was a great room, but for example I missed the rain shower that is advertised on the website. I was not very happy with the way the breakfast was organized during these corona times. It felt more like a canteen in a factory then breakfast in Novotel. The excuse that it is difficult during this pandemic doesn’t fly with me. This is my 7th hotel during this summer. I suggest that the restaurant manager goes to take a look in Mercure Wroclaw Centrum or Mercure Bydgoszcz Sepia where the breakfast is more corona proof and still feels how it should feel.
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Date of stay: July 2020
Sleep Quality
Room Tip: The rooms facing the river have a nice view
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Response from Chrystyna Tkaczenko, Guest Services / Front Office at Hotel Novotel Krakow Centrum
Responded 3 weeks ago
Dear Johan v, Thank you very much for evaluating your stay and detailed comments. Thanks to the opinions of guests, we have a chance to find out which aspects of their stay are the most satisfying, and which we still need to work on. In the current pandemic situation, the hotel is obliged to comply with the sanitary regime imposed by the Chief Sanitary Inspectorate. Due to the prevailing rules, the buffet must be served by a trained employee. We apologize if it did not meet your expectations. However, we tested various possibilities and the form in which you used it is the most optimal for the functioning of our hotel and the comfort of guests, who often travel to us with children. Which of course we are very happy and proud of! I hope that when we meet again in the City of Kings, we will be able to surprise you with an amazing atmosphere at our breakfasts :) Kind regards, Chrystyna Tkaczenko Guest Experience Specialist
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b0ycey72 wrote a review Mar 2020
Bangor, United Kingdom10 contributions2 helpful votes
We stayed at the hotel and had a great time until we tried to check out. Reception told us that even though we'd paid in full some 6 minths previously, the hotel had never received this payment so they charged my credit card pending getting this money from expedia. The money has since lifted again from my credit card. Shocking
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Date of stay: March 2020Trip type: Traveled as a couple
JenOnHoliyay wrote a review Mar 2020
Lytham St Anne's, United Kingdom7 contributions11 helpful votes
I contacted the hotel on numerous occasions prior to our travel date to see if we were able to rearrange our dates due to the corona virus pandemic. We had been notified that all museums and public places including Auschwitz were closed due to the virus outbreak, and we were faed with uncertainty of whether we would become stranded in Poland due to the fast changing travel guidance. We had our flights changed and needed to change the dates of the hotel. When I contacted the hotel I was immediately dismissed and told that we have to contact them by email. As advised I contacted them by email to only receive rude responses with no understanding, stating that we were unable to receive a refund. I replied back and stated that I did not want a refund but wanted to change the dates and that I was happy to pay any administration fee and any difference in price between the dates. Again, a rude dismissive reply - no advice or options suggested. I understand that the hotel has a refund policy however these are exceptional circumstances. Speaking to other travellers, many other hotels have made more effort to come up with a solution. I am deeply disappointment in the customer service. This hotel has done nothing but add further stress to a unfortunate circumstance that is already stressful enough. I would not recommend this hotel !!
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Date of stay: March 2020
Response from Novotel Krakow Centrum, Other at Hotel Novotel Krakow Centrum
Responded Jul 13, 2020
Dear JenOnHoliyay, We are really sorry, but we can not find your reservation. Please contact us directly via mail - h3372-gr@accor.com to resolve situation. I would assure you, that our Novotel Krakow Centrum always fulfills the conditions on Accor policy. Kind regards, Chrystyna Tkaczenko Guest Experience Manager
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Dyy wrote a review Mar 2020
1 contribution
I do not recommend at all for long stays and business trips! I had the worse experience of my life in this hotel! Drunk people suddenly came into my room at 2am while sleeping! When i complaint about the incident i learnt that they came to the reception first and said that they couldn’t find their room cards. Lady in the reception asked their room number and they told mine!!! At the end without questioning anything (no id check, nothing) reception gave them MY room card. This is very irresponsible and a serious mistake which can cause security problems. Yes, they sent a sorry note with a bottle of wine next day but it does not change anything! Another point that needs significant improvement is definitely the room service. When you are on a business trip you mostly prefer to stay at the hotel, have your dinner in the room and get some rest afterwards but it is very difficult to reach out to room service as they mostly do not pick up the phone. At once, After giving a 30mins try i gave up and had to go out to get something to eat! When i asked the reason why, hotel personnel told me that they were busy. So basically they cannot manage their guest population and adjust themselves accordingly. For long stays and business trips consider to stay in somewhere else!!!
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Date of stay: March 2020Trip type: Traveled on business
Response from Novotel Krakow Centrum, Other at Hotel Novotel Krakow Centrum
Responded Jul 13, 2020
Dear Dyyg, Thank you for the time you spent on posting this opinion. Thanks to your feedback we are able to improve our customer service. I sincerely apologize for any inconvenience you had experienced. Indeed, we have already taken appropriate measures to improve this area of our service. Best regards, Chrystyna Tkaczenko Guest Experience Specialist.
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$63 - $124 (Based on Average Rates for a Standard Room)
novotel krakow centrum hotel krakow, accor krakow centrum, krakow novotel
PolandSouthern PolandLesser Poland ProvinceKrakowPółwsie Zwierzynieckie
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Frequently Asked Questions about Hotel Novotel Krakow Centrum
Which popular attractions are close to Hotel Novotel Krakow Centrum?
Nearby attractions include Quiz Game (0.3 miles), Stained Glass Museum (Muzeum Witrazu) (0.3 miles), and Dragon's Den (0.2 miles).
What are some of the property amenities at Hotel Novotel Krakow Centrum?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Novotel Krakow Centrum?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Novotel Krakow Centrum?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Novotel Krakow Centrum?
Yes, a parking garage is available to guests.
What are some restaurants close to Hotel Novotel Krakow Centrum?
Conveniently located restaurants include The Himalayan Treasure, Flavor of Asia, Golonkarnia Bar & Restauracja, and Cafe Oranzeria.
Are there opportunities to exercise at Hotel Novotel Krakow Centrum?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hotel Novotel Krakow Centrum have an airport shuttle?
Yes, Hotel Novotel Krakow Centrum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Novotel Krakow Centrum located near the city center?
Yes, it is 0.5 miles away from the center of Krakow.
Are any cleaning services offered at Hotel Novotel Krakow Centrum?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Novotel Krakow Centrum offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.