We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel Krakow City West

Traveler (547)
Room & Suite (256)
Dining (68)
Certificate of Excellence


#76 of 277 hotels in Krakow
Certificate of Excellence
Dear Sirs, we kindly inform you that starting mid-October, we are commencing another part of our modernization program. This time, the renovation works will be carried across the corridors and our bedrooms. We would like to reassure you that our teams work hard to minimize any negative impact on your stay with us during this time. Please do accept our sincere apologies for any inconveniences but also we count on your understanding as these modernizations are necessity for our Guests’ comfortable stay.
Read more
Property amenities
Room service
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
Wheelchair access
Show more
Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know


Full view
41Car recommended
Grade: 41 out of 100
32Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
95Room tips
Traveler rating
  • 626
  • 680
  • 166
  • 22
  • 15
Time of year
Traveler type
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
This was my second stay here hence returning to this hotel. The staff were so helpful. Breakfast was varied and of a good standard. The room was clean and of a good size. The tour to Auschwitz and Salt Mine arranged at reception with pick up each morning at the hotel door,
Read more
Review collected in partnership with Accorhotels.com
Thank you to all the staff at the hotel for making our stay perfect We stayed for 3 nights with 2 teenage children... The hotel was very clean food was delicious... nothing was too much trouble the staff were always on hand to answer any questions Yes there is some renovation
Read more
Nice, modern hotel with good, free wifi. The gym was great, and so was the swimming pool. No complaints about breakfast, but it wasn't great, either. Same goes for the restaurant. We chose the hotel because of the pool, but next time we prefer to stay closer to the city center.
Read more
Response from NovotelKrkCityWest, Guest Relations Manager at Novotel Krakow City West
Responded Feb 26, 2019
Dear Anna, Thank you for your feedback about Novotel. We are glad that you appreciate our hotel. We are very sorry, that we did not give information about shuttle bus. It was not intended action, but human mistake. Next time we recommend to use Novotel Kraków Centrum which also has a pool and it is closer to the city center. Wish you all the best. Szymon Szymczyk Fan of Fun at Novotel
Read more
I do not know where to start, what an amazing hotel and staff you have! We went to Krakow for my boyfriends birthday when we arrived to our room we have two bottles of prosecco complimentary which was a lovely gesture, as we were getting settled in the room which may I add was
Read more
Response from NovotelKrkCityWest, Guest Relations Manager at Novotel Krakow City West
Responded Feb 14, 2019
Dear Dannii, We are so delighted to hear that your stay was fantastic. Happy Birthday for Kev again :) Hope We can meet here again ASAP! We send massive greetings from Monica and all staff! Best regards, Szymon Szymczyk Fan of Fun :)
Read more
Me & my partner visited this hotel this week as we received this trip as a christmas present and we were more than pleased. The hotel is very modern and stylish, the staff are more than friendly and are always willing to help. In the hotel there is a xbox, mac computer, kids
Read more
Response from NovotelKrkCityWest, Guest Relations Manager at Novotel Krakow City West
Responded Feb 26, 2019
Dear StaceyCharmaineJ, Thank you so much for feedback. We are so glad to hear that your xmas gift was fantastic! We provide wide range of services to be not bored here :) We are waiting for you! Szymon Szymczyk Best friend with Santa Claus :)
Read more
$52 - $115 (Based on Average Rates for a Standard Room)
novotel krakow bronowice hotel krakowaccor krakow bronowicekrakow novotel
Novotel Krakow Bronowice
PolandSouthern PolandLesser Poland ProvinceKrakow
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing