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Novotel Krakow City West

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Novotel Krakow City West
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1,018 Reviews from our TripAdvisor Community

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Showing 456: English reviews
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Jakarta, Indonesia
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank harshdar
Manager O, Guest Relations Manager at Novotel Krakow City West, responded to this review

Haifa, Israel
Reviewed 1 week ago

Stayed there last week - the hotel lobby is nice and so is the dinning room where a nice breakfast is served. The rooms, on the other hand, were old - the carpet smelled of dust, there was no water pressure in the shower - and the sink was cracked. I wouldn't have put this review unless I heard from...

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Helpful?
Thank Peter B
Manager O, Guest Relations Manager at Novotel Krakow City West, responded to this review

Dear Mr. Peter B, On behalf of myself and the entire team, I would like to apologise for all the inconveniences caused during your stay. We will take all necessary actions in order to avoid such situations in the future. Once again, please accept our apologies. Wojtek Guest Experience Manager.

Zurich, Switzerland
Reviewed 2 weeks ago

Just a short ride away from Krakow central, this hotel can be located. The rooms were top notch and the quality offered was superb. The breakfast was ample and offered great variety. There is a bus on the main road that takes you to the city center or you can Uber it for about $2/3 to the Stare Miasto. Lovely...

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Helpful?
Thank sawadee_1
Manager O, Guest Relations Manager at Novotel Krakow City West, responded to this review

Dear sawadee_1, As the Guest Experience Manager, I would like to thank you for your recent review and your feedback on your stay at Novotel Krakow City West. We hope to see you again in the future. Wishing you all the best, Wojtek

Reviewed January 16, 2017 via mobile

The downstairs of the hotel was amazing but the room was standard and nothing special. We had to change rooms due to them allocating us a twin room and not double but that wasn't a problem. The toilet is separate to the shower which is bizarre. The good thing is they have a Kinect in the lobby which was fun...

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Helpful?
Thank Helen S
Manager O, Guest Relations Manager at Novotel Krakow City West, responded to this review

Dear Helen S, Firstly please do accept our apologies for late reply and secondly we thank you for your feedback and review which has a great meaning to us. We are glad you enjoyed the stay with us despite the fact the rooms had to be changed. Wishing you all the best, Wojtek Guest Experience Manager.

Stockholm, Sweden
Reviewed January 13, 2017

Very good value. Clean & friendly with plenty of buses passing just outside (even the airportbus 208, but it takes time..). Nice pool/sauna area. Breakfast good enough for all ages. (Kids 8 and 11). Roomsize OK for family of four. Good choice if you don't mind a little distance from the city center

Review collected in partnership with Accorhotels.com
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Thank Stefan A
Manager O, Front Office Manager at Novotel Krakow City West, responded to this review

Dear Stefan, Thank you for appreciation of Novotel Krakow City West. Let me just complete the information: despite the distance we provide a complimentary shuttle bus to the centre twice a day and from the centre also twice a day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous...

Levice, Slovakia
Reviewed January 5, 2017

It's a standard hotel, so if you're traveling as a group of "tour", for example one bus, don't hesitate, because it's a large hotel with nice rooms and good service as well. Anyway, the hotel has a good location, not so far from the center.

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1Thank Andrej A
Manager O, Front Office Manager at Novotel Krakow City West, responded to this review

Dear Andrej, Thank you for the nice note for our hotel! I can assure you that all individual guests and also organized groups are being looked after with the same attention and care. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Katarzyna Leśniak Front Office Manager

Reviewed January 2, 2017

we came with our little children and it was wondeful! a lot of games and activity for kids. rooms are big, cozy and clean. we also had a nice suprise in the room, a nespresso machine. Breakfast is very good and tasty, a lot of varied. the staff was welcoming and polite. thank you very much for a great vacation!...

Review collected in partnership with Novotel Hotels
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Thank ליאם ל
Manager O, Front Office Manager at Novotel Krakow City West, responded to this review

Dear Guests, We love ALL children and they are very welcome in Novotel Krakow City West. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Katarzyna Leśniak Front Office Manager

Warsaw
Reviewed December 26, 2016

I often visit this hotel and I must add to my previous comments that it is constantly imroving, Rooms are nice and spacious, always clean, recently they have refurbished lobby and restaurant (magnificant breakfest). I like the idea of jazz evenings - really cool. Bar has wide range of genuine beers and ans also nice selection of wines of reasonable...

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Thank Jan433
Reviewed December 20, 2016 via mobile

Very good hotel service is second to none they really do look after you rooms are lovely very warm and welcoming there is nothing they won't do to accommodate you and make you happy and enjoy your stay food is fantastic well cooked if there is anything you don't like say and they will change it for you that is...

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Thank sheena s
HighWycombe
Reviewed December 3, 2016 via mobile

The hotel itself is pretty much what you would require for a mini break. A comfortable room, large choice of breakfast items, however there is no English TV channels unless you want CNN or France 24. Don't get me wrong I didn't come here to watch TV but when you get back to the room at night it would have...

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Thank Karoona
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
Official Description (provided by the hotel)
The 4-star Novotel Krakow City West will surprise you with its contemporary interiors, a cosy bar, a library and a colourful area dedicated for kids. The hotel's spacious, 30-metre rooms, warm colours and super-fast Wi-Fi will make sure you enjoy a comfortable stay and perfect conditions for work. At Novotel, your well-being is of utmost importance, which is why the time spent at Novo2 Lounge Bar, with live music, will be a great way to close an eventful day. ... more   less 

Additional Information about Novotel Krakow City West

Address: Armii Krajowej 11 Street | Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $44 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Krakow City West 4*
Number of rooms: 305
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR and Expedia so you can book your Novotel Krakow City West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Krakow Bronowice Hotel Krakow
Accor Krakow Bronowice
Krakow Novotel
Hotel Style:
#7 Best Value Hotel in Krakow
#20 Business Hotel in Krakow
#26 Family Hotel in Krakow
#28 Luxury Hotel in Krakow
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Krakow City West staff and other travelers.
28 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask to see the room first”
 of 5 bubbles PeterB507, 1 week ago | Read review
“Ask for room on a high floor! Better views...”
 of 5 bubbles sawadee_1, 2 weeks ago | Read review
“Better view facing the entrance”
 of 5 bubbles rolycottam, Nov 11, 2016 | Read review
“Ask for rooms on the front, They have a good view....”
 of 5 bubbles PrashantGupta220688, Oct 27, 2016 | Read review
“rooms also have a mini bar and wifi access”
 of 5 bubbles B1467PZjohnb, Oct 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question