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Novotel Krakow City West

Armii Krajowej 11 Street Armii Krajowej 11, Krakow 30-150 Poland
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Traveler (573)
Room & Suite (265)
Dining (68)
Certificate of Excellence


Certificate of Excellence
Czterogwiazdkowy hotel Novotel Kraków City West usytuowany jest 15 minut jazdy od lotniska Kraków-Balice oraz 20 minut spacerem od Starego Miasta. Na Gości czekają duże, klimatyzowane pokoje z łazienką wyposażoną w suszarkę do włosów. Cena zakwaterowania obejmuje dostęp do Internetu. We wszystkich pokojach w hotelu Novotel Kraków City West znajdują się meble w ciepłych kolorach, miejsce do pracy, czajnik elektryczny, sejf oraz minibar. Rano serwowane jest obfite śniadanie w formie bufetu. Restauracja w hotelu Novotel Kraków City West zaprasza przez cały dzień na potrawy kuchni polskiej i międzynarodowej. Do dyspozycji Gości jest także nowocześnie urządzony hol z częścią wypoczynkową, biblioteką i kącikiem dla dzieci. W barze Novo2 można posłuchać muzyki na żywo. Hotel oferuje bezpłatny transfer do centrum miasta (według rozkładu). Odległość od Starego Miasta wynosi 4 km. Lotnisko Kraków-Balice oddalone jest od hotelu Novotel o 10 km.
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Property amenities
Free High Speed Internet (WiFi)
Indoor pool
Bar / lounge
Kids stay free
Indoor play area for children
Pets Allowed ( Dog / Pet Friendly )
Free internet
Public wifi
Heated pool
Breakfast buffet
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Room service
Flatscreen TV
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Good to know
Languages Spoken
English, Polish


Full view
41Car recommended
Grade: 41 out of 100
33Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
1,549Reviews55Q+A95Room tips
Traveler rating
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Popular mentions
The hotel is a bit far from the Old Town. The walking route between both sites is not interesting - mostly along major roads. I did not find any attractive venues in the hotel close neighbourhood - although there is a nearby casino, which I did not try. The room was of good size, fairly clean and comfortable. When I say clean, I mean it was regularly done by a cleaner but the carpet would benefit from deep washing - it was vacuumed but did not look fresh. Personally, I would prefer tiles. Although they give less thermal comfort they are more hygienic. After checking out I wanted to leave my luggage for safe keeping for a few hours. The reception staff took it from me without issuing any confirmation. The suitcase was kept near the reception desk in public view. It was returned to me by a different member of staff when I requested it. No checking of ownership!!! General hotel facilities are good. There is a restaurant, bar and some sport facilities that I did not check. The food prices are on the high side - but comparable with what is being charged in the town. Some minor nuisances made me feel worse about the place than it would be otherwise. When I arrived to the hotel - more than an hour after the official checking in the room was not ready - the cleaner was finishing their work. Then there was a problem with some technical infrastructure in the room that was sorted out after a couple of hours after reporting it.
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We stayed at Novotel West in July. Our stay was a pleasant one. The room is well furnished. Everything worked. The only drawback is that the restroom and shower/sink are separate (not good hygiene) to use the toilet and not find a sink to wash your hands - needing to open the door and then open another door with unwashed hands to get to the sink). Probably whoever designed such a room does not have good understanding of germs! Other than than the above, staff members are super friendly and professional. The hotel is very close to buses going to the center of the city (less than 20 minutes) and the airport.
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Response from NovotelKrkCityWest, Guest Relations Manager at Novotel Krakow City West
Responded 3 days ago
Dear WorldTravelerEB, Thank you for your opinion. For us it's always a big please to read this kind of comments regarding stays of our guests. Sorry that the room was not for next time, if the room is did not meet your expectations. Please, for next time ask the reception for avaialbility to change type of the room. We have this kind of the rooms, because there is some requests for it. Hope, you will visit us soon once again! Regards, Monika Urban Guest Experience Specialist
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I stayed in one of the newly done up rooms and it was very, very nice and also very big, perfect! After a long stretch of budget accommodation I was in heaven and did not want to leave. I found it easy to catch the bus once you work out where to catch it from. (near the novotel in the city) 114 and 139 are two of many. The bus stops right in front. The pool was small and indoors. The breakfast was good but could be improved by freshness and by adding some polish food. The staff was very helpful and respected the loyalty program with a smile, thank you.
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Review collected in partnership with Accorhotels.com
Response from NovotelKrkCityWest, Kierownik ds. gości at Novotel Krakow City West
Responded 1 week ago
Dear Suzanna, Thank you for your kind opinion regarding your stay with us! We are very happy, to hear that you enjoyed. At Novotel Kraków Cisty West we try to serve huge variety of food so all guest can choose what they like the most. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Monika Urban Guest Experience Specialist
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The hotel is easily accessible by bus from the airport. The stop is right in front of it. And you can easily travel to old town center by bus or even by foot (30 minutes).Nice classic room , distinctive personel , very good breakfast. My only complain is about the carpets. They have to be cleaned soon.
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Review collected in partnership with Accorhotels.com
Response from NovotelKrkCityWest, guest experience specialist at Novotel Krakow City West
Responded 1 week ago
Dear Kostastom, Thank you very much for high vote :) and nice words about our hotel and staff! We are happy, that you enjoyed your stay! For your information, our hotel is under light maintain renovation, so we have in plans also change carpets, but thank you very much for your opinion! Regards, Monika Urban Guest Experience Specialist
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This hotel is worth a stay. From checking in to the rooms excellent the room our big for a family of4. The breakfast is a good choice you can get omelette made fresh each morning. The kids loved all the different bread pancake and waffles. The restraints great food. Good swimming pool open 12 hours a day.
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Review collected in partnership with Accorhotels.com
Response from NovotelKrkCityWest, guest experience specialist at Novotel Krakow City West
Responded 1 week ago
Dear jimbo77, So nice to read this kind of the opinion from our guest after their stay with us! We are more happy than ever :) that you enjoy your stay! Feel welcome next time you visit Kraków! Regards, Monika Urban Guest Experience Specialist
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$45 - $115 (Based on Average Rates for a Standard Room)
novotel krakow bronowice hotel krakow, accor krakow bronowice, krakow novotel
Novotel Krakow Bronowice
PolandSouthern PolandLesser Poland ProvinceKrakow
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