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Crystal Suites chez Helena

ul. Szeroka 14, Krakow 31-053 Poland
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Traveler (83)
Room & Suite (58)
Dining (3)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#4 of 263 condos in Krakow
Location
4.8
Cleanliness
4.9
Service
4.8
Value
4.7
Lying in the heart of Kazimierz, in Szeroka St, Crystal Suites blends bright interiors and individually commissioned furnishings, fabrics and artwork with modern comfort and period detail. Each of the six individually appointed apartments is named after a Rubinstein sister.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast available
Highchairs available
Airport transportation
Baggage storage
Non-smoking hotel
Clothes dryer
Wifi
Complimentary Instant Coffee
Complimentary tea
Taxi service
Washing machine
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Room features
Air conditioning
Desk
Safe
Sofa
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Bottled water
Iron
Private bathrooms
Dishwasher
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Polish

Location

ul. Szeroka 14, Krakow 31-053 Poland
Name/address in local language
Crystal Suites chez Helena
340Reviews5Q+A54Room tips
Traveler rating
  • 295
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Popular mentions
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brawl stars p wrote a review Jan 2024
1 contribution
The place is great! It's in the heart of a Jewish quarter and the building itself is a place of interest. You will see tourist groups stopping at your front door, very special feeling. The lady at the reception is increadibly nice and helpful, you will feel at home right away. We liked it all! You can find the greatest places to eat within few minutes walk. Thank you very much for a great stay in Krakow.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded 3 weeks ago
Dear Guest, thank you very much for your review - I'm glad that you liked your stay in our apartments. Indeed, our building is historical place, being childhood home of Helena Rubinstein, one of the richest woman in XX century. I hope to host you again in the future! Kind regards, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dave wrote a review Dec 2023
Palermo, Italy15 contributions1 helpful vote
I was a guest at the Crystal Suites Chez Helena for the weekend of the Immaculate Conception, the information and contacts were always precise and punctual, Anna is very professional and anticipates possible cases that may arise. The apartment is clean and functional with every comfort and household appliance also useful for longer stays. highly recommended
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Jan 7, 2024
Dear Davide, thank you very much for your kind review - I'm very happy that you enjoyed your stay with us and I hope to host you again in the future! Kind regards, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dee F wrote a review Nov 2023
2 contributions1 helpful vote
+1
Lovely quiet area within a 20 minute walk of the city centre. A very cosy and comfortable apartment with a courtyard view. Friendly staff and always answered any of our emails promptly. Very accommodating.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Nov 28, 2023
Dera Guest, thank you very much for your kind review and high grade - I'm really happy that you've enjoyed your stay with us! I hope to have pleasure of hosting you again in the future. Kind regards, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Helen C wrote a review Nov 2023
Krakow, Poland1 contribution
The apartment was really well equipped and Anna was a wonderful host. We went to a half term break with our teenage kids. We all found something we liked to do in Krakow. The location of the rooms are great for getting to most places. We are planning to go back soon.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Nov 20, 2023
Dear Helen, thank you so much for your kind review and high grade, I'm so happy that you have enjoyed your stay with us. I hope to host you and your family again in the future! Kind regards, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michel M wrote a review Oct 2023
2 contributions
The whole stay at Chez Helena was excellent from the point of enquiry until we checked out. Anna was so helpful with the booking of accommodation and all other trips. The welcome we got was great and details left for us helpful. The apartment we had was very comfortable and had everything we needed. Chez Helena is well positioned for accessing all the tourist attractions. Bars and restaurants right on your doorstep
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Nov 6, 2023
Dear Michele, thank you very much for your kind feedback - means a lot to me! I;m really happy that you enjoyed your apartment and service provided. I hope you'll stay with us again in the future. Kind regards, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve R wrote a review Oct 2023
1 contribution
Incredible apartment hotel w/ kitchenette, Historic building where Helen Rubinstein grew up. Modern bathroom. Walking distance to the old city area. Casual outdoor restaurants directly nearby. Quiet.
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Oct 27, 2023
Dear Guest, thank you very much for your kind feedback - means a lot to us. I'm happy to see that you've enjoyed your stay and I hope you'll be back someday in the future! Kind regards, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pkom wrote a review Oct 2023
Warsaw, Poland76 contributions22 helpful votes
I chose this accommodation because I was looking for an airconditioned place with 4 single beds in Kazimierz, and it was rated very highly. I didn't realise the building itself is a historic landmark, and is located in the best part of Kazimierz. The square contains several tourist sights, and is a couple of streets away from noisy nightlife, so we heard none of it at night. It is 2 mins walk from a tram stop, across the street from the golf-cart tours, and surrounded by charming restaurants with outdoor seating. The staff are quick to answer any queries, carefully organize arrival/departure logistics, and are very flexible based on guests' special requirements. We got the penthouse suite on the 2nd floor, with 2 bedrooms and a kitchenette. It seemed to be freshly renovated, bright and cheerful, with all the amenities we could possibly need. I highly recommend this place out of all the many places I have stayed at in Krakow over the years.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Oct 5, 2023
Dear Preethi, thank you very much for your kind feedback, it's much appreciated! I'm happy to see that you've enjoyed your stay with us. Just small note, Family Penthouse that you've stayed in is loctaed on the 3rd floor of our building. I wanted to clear this for any potential bookers reading about us online. :) Kind regards, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hells wrote a review Sep 2023
West Sussex, United Kingdom10 contributions8 helpful votes
If you are coming to Krakow, I can’t recommend Crystal Suites Chez Helena enough. The apartments are really lovely, very clean and spacious and the location is perfect. The apartments are managed by the lovely Anna and she was so helpful with any questions we had before and after booking and during our stay. Thank you Anna for making our stay so special. We can’t wait to return!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Sep 19, 2023
Dear Helena, thank you so much for your kind feedback. It was real pleasure to host you and I'm happy that you've enjoyed your stay with us and liked your apartment. I hope to have you back someday in the future! Kind regards, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Keith wrote a review Jul 2023
Galway, Ireland2 contributions1 helpful vote
Highly Recommended - A group of us stayed, in several apartments - Modern, clean, well equipped and very comfortable. The Deluxe with Street View was very spacious. Located in a beautiful square in the Jewish Quarter with plenty of history (former home of Helena Rubenstein). Grocery Shop and Tram nearby if needed. Location within walking distance of sightseeing of Old Town and the Jewish Quarter. The best until last! - Anna our host - was just fantastic, even from before we arrived helping with our booking and during our stay - she went over and above and we could not ask for more. She was always contactable. The best place and service - cannot rate highly enough. All this made our stay in the wonderful city of Cracow more enjoyable.
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Date of stay: July 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Jul 26, 2023
Dear Keith, thank you so much for your review, it really means a lot to me to know that our guests enjoyed their stay so much. It was a pleasure to host you and I look forward to welcome you back in the future! All the best, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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alonluz wrote a review Jul 2023
Kiryat Tivon, Israel2 contributions
Location is great. communication was good. the Apartments are good, as described, clean and equipped. Two things to improve: we cane 4 people, took 2 apartments for 3 nights. there were two towels for a person (1 big and 1 small) and there is NO reception or someone in the place usually. so I asked for additional 2-3 towels. the Owner, that was really kind and nice, was surprised and became worried when I asked those 2 towels and even said that it cost him money to wash another 3 towels....3 nights, 4 persons...not appropriate! another issue is the main door of the hotel - it is not closed by itself and need to close hard. its an heavy door. instead of asking guests to take care and bother them to make sure it is closed - just fix it to be closed and thats it. but really my bottom line is positive. its a good place and price is ok.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Jul 20, 2023
Dear Alon, thank you for taking time to review us, I really appreciate that. I just wanted to clarify that according to our policy we don't exchange towels and/or bedding for stays shorter than 7 days. In case of longer stays, cleaning and change of towels and linens once a week is included in price. Such additional services can be arranged for shorter stays of course but for additional charge. This information is always included in reservation confirmation for our guests, so shouldn't come as surprise. As for the main door, I'm sorry if we bothered you with our request, this wasn't our intention at all. I'm happy to see that overall you've enjoyed your stay regardless of your observations. Kind regards, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$71 - $122 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto / Kazimierz
NUMBER OF ROOMS
6
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CRYSTAL SUITES CHEZ HELENA - Updated 2024 Prices & Condominium Reviews (Krakow, Poland)

Frequently Asked Questions about Crystal Suites chez Helena
Which popular attractions are close to Crystal Suites chez Helena?
Nearby attractions include TRZCINA Bar (0.2 miles), The Moon Shisha Bar (0.2 miles), and VR Studio (0.3 miles).
What are some of the property amenities at Crystal Suites chez Helena?
Some of the more popular amenities offered include free wifi, airport transportation, and breakfast.
Which room amenities are available at Crystal Suites chez Helena?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Crystal Suites chez Helena?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Crystal Suites chez Helena?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Crystal Suites chez Helena?
Conveniently located restaurants include Restauracja Starka, À La Carte, and Pierogi MR Vincent.
Does Crystal Suites chez Helena have airport transportation?
Yes, Crystal Suites chez Helena offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crystal Suites chez Helena located near the city center?
Yes, it is 0.9 miles away from the center of Krakow.
Are any cleaning services offered at Crystal Suites chez Helena?
Yes, a clothes dryer and a washing machine are offered to guests.
Which languages are spoken by the staff at Crystal Suites chez Helena?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Crystal Suites chez Helena?
Many travelers enjoy visiting Muzeum Krakowa, oddział Fabryka Emalia Oskara Schindlera (0.7 miles), KrakowResor (3.1 miles), and Wawel Cathedral (0.6 miles).