Excellent facilities in superb location. Great guest experience. Anna was on hand to help before and during our trip. We went as a group of four - one couple and two singles so we had three apartments, all of which were beautiful. The apartments are really well designed, have lovely fittings and are really practical if you're there for a longer stay than ours e.g. dishwasher, washing machine, drying rack etc. Personally we prefer this area to being in the centre of town as you can walk there easily anyway. Great restaurants on the doorstep and so much history in this area. Anna helped to arrange the Auschwitz-Birkenau tour, which is very hard yet very important to see. We also went to the Salt Mines on her recommendation, which is excellent. We would definitely return to Crystal Suites, Chez Helena and highly recommend them.…
Such a fabulous stay at Chez Helena! Beautifully decorated, very comfortable apartment in the best location for restaurants and bars, yet just a short walk to the main square. Breakfast in a nearby cafe was also excellent. The staff are very warm and welcoming, particularly the manager Anna, who goes out of her way to be helpful. We are regular visitors to Krakow and won’t stay anywhere else.
Great place to stary with family or friends, very nice, clean, very good equiped appartment in the center od Kazimierz. Helpful staff, great place to go seighseeing Kazimierz and Old Town - not too far for a walk with kids along Wisła river
We spent a week in a beautiful Crystal Suites flat in Helena's house located on Szeroka Square in the heart of Kazimierz. It is well appointed and tastefully decorated and very quiet. Anna is very responsive and efficient to all our requests. Its location is perfect for visiting Kazimierz on foot, the historical side and also perfect for dinner in the many restaurants of the city. It takes 20 minutes to walk to the old town Rynek Square. We would like to say " Krakow see you soon"!!
The suite was comfortable and clean, location (on the square in Kazimierz) perfect, and the manager (Anna) is attentive, responsive, and a great host. This was my second stay here, both times for business, once pre- and once post-pandemic: if and when I am in Krakow again, I'll happily stay here without any question!
Anna and the team at the apartments are amazing. Helped Arrange transfers tours and welcome basket on arrival. Apartments are ideally located in the Jewish quarter with an easy 10minute walk to the old town and castle. Apartments immaculate and in lovely location neighbours of eateries nearby.
I really loved staying here. The apartment comes fully stocked. I love how there is a washing machine and a kitchen for a very reasonable price. Anna was exceptional. She even answered my call at 10 o’clock at night because I was hearing noise upstairs. The only thing is that if you’re a light sleeper make sure there’s no one above you or that you’re on the top floor. Other than that get a courtyard room and it’s really quiet. Again I am so grateful to Anna For everything she did for me. Housekeeping was excellent. My room was cleaned mid trip. It was also amazingly generous when war broke out that we wanted to leave early and the management agreed to refund me. Many places would not of done that. Anna said that the other location is quieter. I also really appreciated how she helped me with a personal matter again showing how she goes above and beyond in every way…
Excellent accommodation, everything you could possibly need is provided. Rooms are exactly as the pictures and with visiting in January lovely warm rooms with fully controllable heating. First class service and they even allowed us to stay on in our rooms until late afternoon on our departure day.
We were in apartment 2 which is on the ground f!oor. For the 2 of us it was spacious and spotlessly clean. There was a lovely patio area accessible via the bedroom, but too cold to use in December. There is a washing machine, iron and ironing board in the apartment which is very useful. The apartments are in the heart of the Jewish quarter with p!enty bars and restaurants to try. After staying at these apartments we will definitely use them again and cannot recommend them highly enough. Anna on reception is lovely and very helpful
Best accommodation ever! We arrived late Friday night and we’re met by Anna. The building is beautiful and in such a wonderful central location. Wonderful historic story about the building. Anna the manager was wonderful and couldn’t do enough to assist us and make our stay as comfort as possible. I personally can’t wait to return and will 100% be staying here when I return.