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Crystal Suites chez Helena

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ul. Szeroka 14, Krakow 31-053 Poland
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Traveler (66)
Room & Suite (31)
Dining (3)

About

#4 of 1,088 Specialty lodging in Krakow
Location
4.8
Cleanliness
4.9
Service
4.8
Value
4.7
Lying in the heart of Kazimierz, in Szeroka St, Crystal Suites blends bright interiors and individually commissioned furnishings, fabrics and artwork with modern comfort and period detail. Each of the six individually appointed apartments is named after a Rubinstein sister.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast available
Highchairs available
Airport transportation
Baggage storage
Non-smoking hotel
Clothes dryer
Wifi
Complimentary Instant Coffee
Complimentary tea
Taxi service
Washing machine
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Room features
Air conditioning
Desk
Safe
Sofa
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Bottled water
Iron
Private bathrooms
Dishwasher
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Polish
318Reviews5Q+A53Room tips
Traveler rating
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Sammi_101 wrote a review Nov 10
Oxfordshire, United Kingdom5 contributions
Excellent facilities in superb location. Great guest experience. Anna was on hand to help before and during our trip. We went as a group of four - one couple and two singles so we had three apartments, all of which were beautiful. The apartments are really well designed, have lovely fittings and are really practical if you're there for a longer stay than ours e.g. dishwasher, washing machine, drying rack etc. Personally we prefer this area to being in the centre of town as you can walk there easily anyway. Great restaurants on the doorstep and so much history in this area. Anna helped to arrange the Auschwitz-Birkenau tour, which is very hard yet very important to see. We also went to the Salt Mines on her recommendation, which is excellent. We would definitely return to Crystal Suites, Chez Helena and highly recommend them.
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
Room Tip: They are all quiet and lovely to be honest. The ones facing the front have a bustling square to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded 1 week ago
Dear Sam, thank you so much for your kind and detailed review. It was such a pleasure to meet you all (finally!) and to host you in our apartments. I'm so happy to see that you enjoyed yourselves and found apartments comfortable and practical. I do hope that you'll be back someday - I look forward to welcome you again in Crystal Suites. All the best, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LITTLEBLUECOOPER wrote a review Oct 2022
London, United Kingdom51 contributions40 helpful votes
Such a fabulous stay at Chez Helena! Beautifully decorated, very comfortable apartment in the best location for restaurants and bars, yet just a short walk to the main square. Breakfast in a nearby cafe was also excellent. The staff are very warm and welcoming, particularly the manager Anna, who goes out of her way to be helpful. We are regular visitors to Krakow and won’t stay anywhere else.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded 3 weeks ago
Dear Debbie, thank you so much for your lovely review. It really means a lot when guests keep coming back to us over the years. I look forward to host you again in Crystal Suites, you'll always be most welcome guests. Kind regards, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Piotr P wrote a review Sep 2022
Lower Silesia Province, Poland1 contribution
Great place to stary with family or friends, very nice, clean, very good equiped appartment in the center od Kazimierz. Helpful staff, great place to go seighseeing Kazimierz and Old Town - not too far for a walk with kids along Wisła river
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Sep 20, 2022
Dear Piotr, thank you very much for your kind review. It's a pleasure to see that you enjoyed your stay with us so much. I'm really grateful for your high grade and do not take it for granted! Thank you very much and I hope to welcome you and your family again in Crystal Suites. Kind regards, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gitta019 wrote a review Jul 2022
Deisenhofen5 contributions9 helpful votes
We spent a week in a beautiful Crystal Suites flat in Helena's house located on Szeroka Square in the heart of Kazimierz. It is well appointed and tastefully decorated and very quiet. Anna is very responsive and efficient to all our requests. Its location is perfect for visiting Kazimierz on foot, the historical side and also perfect for dinner in the many restaurants of the city. It takes 20 minutes to walk to the old town Rynek Square. We would like to say " Krakow see you soon"!!
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Date of stay: July 2022
Location
Cleanliness
Service
Room Tip: Flat on the 3rd floor is very quiet. !!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Aug 9, 2022
Dear Guest, thank you very much for your review, I'm very happy to see that you enjoyed your stay with us. It was a real pleasure to host you and I do hope to see you again in the future. All the best, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nanette M wrote a review Jul 2022
Berkeley, CA1 contribution
The suite was comfortable and clean, location (on the square in Kazimierz) perfect, and the manager (Anna) is attentive, responsive, and a great host. This was my second stay here, both times for business, once pre- and once post-pandemic: if and when I am in Krakow again, I'll happily stay here without any question!
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Jul 7, 2022
Dear Nanette, thank you very much for your very kind review. I'm really happy that you enjoyed both your apartment and service provided. I do hope that you'll stay with us next time you;ll be travelling to Krakow. Kind regards, Anna Czerni
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ljnallan wrote a review Apr 2022
Knutsford15 contributions10 helpful votes
Anna and the team at the apartments are amazing. Helped Arrange transfers tours and welcome basket on arrival. Apartments are ideally located in the Jewish quarter with an easy 10minute walk to the old town and castle. Apartments immaculate and in lovely location neighbours of eateries nearby.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Apr 22, 2022
Dear Louise, thank you so much for your lovely review. I'm glad that I was able to make your stay a bit more easier and comfortable. I'm happy to hear that you enjoyed both our apartments and service provided! I hope to have pleasure of hosting you again in the future. All the best, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amy wrote a review Mar 2022
10 contributions
I really loved staying here. The apartment comes fully stocked. I love how there is a washing machine and a kitchen for a very reasonable price. Anna was exceptional. She even answered my call at 10 o’clock at night because I was hearing noise upstairs. The only thing is that if you’re a light sleeper make sure there’s no one above you or that you’re on the top floor. Other than that get a courtyard room and it’s really quiet. Again I am so grateful to Anna For everything she did for me. Housekeeping was excellent. My room was cleaned mid trip. It was also amazingly generous when war broke out that we wanted to leave early and the management agreed to refund me. Many places would not of done that. Anna said that the other location is quieter. I also really appreciated how she helped me with a personal matter again showing how she goes above and beyond in every way
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Mar 21, 2022
Dear Amy, thank you very much for your lovely review. It really means a lot to read such great feedback and to know that our efforts are appreciated. I'm very glad that you enjoyed your stay with us and I hope that I'll have pleasure of hosting you again in the future. Thank you very, very much. All the best, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KB wrote a review Jan 2022
1 contribution
Excellent accommodation, everything you could possibly need is provided. Rooms are exactly as the pictures and with visiting in January lovely warm rooms with fully controllable heating. First class service and they even allowed us to stay on in our rooms until late afternoon on our departure day.
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Jan 23, 2022
Dear Katherine, thank you very much for your kind review, I really appreciate it! I'm very glad that you enjoyed your stay so much, it really means a lot to hear such nice feedback. I hope that you'll stay with us again in the future. All the best, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lorraine M wrote a review Dec 2021
Falkirk District, United Kingdom5 contributions8 helpful votes
We were in apartment 2 which is on the ground f!oor. For the 2 of us it was spacious and spotlessly clean. There was a lovely patio area accessible via the bedroom, but too cold to use in December. There is a washing machine, iron and ironing board in the apartment which is very useful. The apartments are in the heart of the Jewish quarter with p!enty bars and restaurants to try. After staying at these apartments we will definitely use them again and cannot recommend them highly enough. Anna on reception is lovely and very helpful
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Date of stay: November 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Dec 13, 2021
Dear Lorraine, thank you very much for your lovely review. I'm very glad that you enjoyed your stay so much, your feedback means a lot! I look forward to welcome you back in our apartments, perhaps in Spring or Summer, so patio would be used more. :) Kind regards, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Louise S wrote a review Nov 2021
Glasgow, United Kingdom7 contributions
Best accommodation ever! We arrived late Friday night and we’re met by Anna. The building is beautiful and in such a wonderful central location. Wonderful historic story about the building. Anna the manager was wonderful and couldn’t do enough to assist us and make our stay as comfort as possible. I personally can’t wait to return and will 100% be staying here when I return.
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Date of stay: November 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager CrystalSuites, General Manager at Crystal Suites chez Helena
Responded Dec 8, 2021
Dear Louise, thank you very much for your kind review and shout-out. It really means a lot to see that our efforts are appreciated. I'm very glad that you enjoyed your stay with us and I do hope you'll be back in the future. All the best, Anna Czerni, manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$72 - $109 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto / Kazimierz
NUMBER OF ROOMS
6
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CRYSTAL SUITES CHEZ HELENA $62 ($̶6̶9̶) - Updated 2022 Prices & Condominium Reviews - Krakow, Poland

Frequently Asked Questions about Crystal Suites chez Helena
Which popular attractions are close to Crystal Suites chez Helena?
Nearby attractions include VR Studio (0.3 miles), The Moon Shisha Bar (0.2 miles), and TRZCINA Bar (0.2 miles).
What are some of the property amenities at Crystal Suites chez Helena?
Some of the more popular amenities offered include free wifi, airport transportation, and breakfast.
Which room amenities are available at Crystal Suites chez Helena?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Crystal Suites chez Helena?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Crystal Suites chez Helena?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Crystal Suites chez Helena?
Conveniently located restaurants include Restauracja Starka, Restauracja Baster, and Mirror Bistro - Pierogi Bystro.
Does Crystal Suites chez Helena have airport transportation?
Yes, Crystal Suites chez Helena offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crystal Suites chez Helena located near the city center?
Yes, it is 0.9 miles away from the center of Krakow.
Are any cleaning services offered at Crystal Suites chez Helena?
Yes, a clothes dryer and a washing machine are offered to guests.
Which languages are spoken by the staff at Crystal Suites chez Helena?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Crystal Suites chez Helena?
Many travelers enjoy visiting Muzeum Krakowa, oddział Fabryka Emalia Oskara Schindlera (0.7 miles), Wawel Cathedral (0.6 miles), and Church of St. Peter and St. Paul (0.5 miles).