Hotel Galaxy

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Room & Suite (295)
Dining (137)

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About

#66 of 329 hotels in Krakow
Location
4.0
Cleanliness
4.7
Service
4.5
Value
4.5
The Galaxy Hotel is located in the city centre near the river Vistula, the Old Town and Kazimierz Jewish District. The hotel offers a broad canvas of services and recreational facilities for tourists and business people alike ranging from standard and Business Class accommodation, conferences, events, and family reunions. The hotel also houses a SPA & Wellness centre.Our offer includes 205 rooms of various sizes and categories, a conference centre with area of 1550 sqm, a terrace for 300 people, SPA & Wellness featuring an indoor swimming pool with counter-current, jacuzzi, dry & steam saunas, fitness room, hairdresser's. Our amenities are available to the disabled. For those who come by car there are underground and outdoor car parks to accommodate up to 70 cars. We would like to inform that due to annual mandatory revision in period 18-31.01.2021 swimming pool, saunas and jacuzzi will be closed.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Indoor play area for children
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Wine / champagne
Vending machine
Highchairs available
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, German, Polish
1998Reviews138Q+A100Room tips
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WWalk wrote a review Aug 12
4 contributions
Definitely not a 4 star hotel for a start. Not sure I’ve ever had to deal with such rude receptionists. I had a small issue with a tour company and saw that some other guest had asked the receptionist to help which they did. They offered to ring for me which was great then lied to me as they said the company had rang back with a time (they weren’t on the phone). I waited but when I went back to them, with no one else there so not busy when I asked what they had been told (I asked politely and calmly as non of this was any fault of theirs) got such a rude response which was uncalled for. The only saving grace of this hotel was the lovely staff at breakfast. As soon as you walked outside you were faced with a wall of smoke as that was where everyone went for a cigarette. Restaurant only catered for the top end of clients so went off to the shopping mall down the road for reasonably priced food that a solo traveler wasn’t made to feel like they were in the wrong place.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: It’s not central so you will be walking quite a while to everything. Handy for Schindler’s museum
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bowdendavies wrote a review Aug 11
Port Talbot, United Kingdom8 contributions9 helpful votes
+1
I stayed here recently for four nights and really enjoyed! The room was spacious and clean. My room overlooked the river which was lovely but also a busy road. However, with the window closed you could hear nothing at all! Aircon was very effective. Clean towels and bottled water every day. The breakfast was beautiful! Lots of choice, always being replenished. I would not hesitate to stay here again!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jan R wrote a review Aug 5
1 contribution
Just home from a 4 night stay at this amazing hotel. All staff where so kind and helpful. Rooms very clean and spacious. Fresh water and towels replaced everyday. Tip if you want air conditioning to work make sure the windows are all shut.😊 central to ghetto, Jewish quarter and about 25 mins walk to Old Town. In the evening when we got back we enjoyed a drink at the bar where you have the choice to sit and relax inside or out in the lovely beer garden. Very quiet area. Good choice for breakfast and food was regularly topped up. Very clean and spacious.
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: To make the air conditioning work make sure you have the windows in the room closed.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Oonagh C wrote a review Jul 2023
3 contributions1 helpful vote
The bar staff and bar food very good. Our room 517 beside lift so dreadful noise all day and all night from the life operating. The pillows were like wafers and on close examination no pillow protectors and stained beyond belief. Bedlinen had many hairs on check in and towels were not changed in a 5 night stay. Reception staff frosty so wouldn't encourage you to make a complaint. This hotel needs to seriously upgrade its hygiene levels on bedding....pillow protectors are basic...and good quality pillows are also basic. ...and cleaning of bathroom not complete as a mark on bath from shower gel remained in place our entire stay.... Below adequate hotel from a room perspective. Bar and food good.
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Georgina S wrote a review Jul 2023
4 contributions1 helpful vote
Lovely hotel. We've been here twice now. The hotel is always clean. The staff are always very polite and helpful. The breakfast has a good selection and plenty of fresh healthy options as well as hot food. The spa is lovely, although it would be even better if there were some more lounge chairs in there to relax in. The bar drinks are good, we had some bar food on the last day before our taxi to the airport and we didn't expect much but it was excellent. We walked into town each day along the river but there is a tram nearby and also e-scooters everywhere which you can ride into town. Overall Krakow is very safe and we never felt in danger walking around at night even down by the river.. in London that would be a crime hotspot! All in all it's a great hotel and we really enjoy staying there.
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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TheKatLady wrote a review Jun 2023
Scotland, United Kingdom27 contributions9 helpful votes
+1
Fast and efficient check-in by welcoming staff. Our room on the 5th floor was accessed by a keycard security lift giving peace of mind to know only hotel guests and staff can access. The room, although not the best view overlooking the car park (but as we hardly spent time in the room it wasn’t important), was spotlessly clean, bottled water replenished when gone, a comfortable bed and a walk-in shower room. The restaurant, maybe a bit more expensive than if you were to go elsewhere, served lovely food. I recommend the pierogi! Breakfast had a wide selection but got quite busy at certain times. The Spa facilities were good. The pool was a bit cold for me, but husband said it was fine once you got used to it. However, I am quite sensitive to cold temperatures so I’m probably not the best person to comment on that! However, I thoroughly recommend the jacuzzi. The changing room is communal, but there’s cubicles for privacy. A tip would be to take flip-flops or something similar as the changing room floor/poolside can be slippery. A great location, approximately 1km from the main square, it’s within easy walking distance for most people. We didn’t use the trams/buses as we find it’s best to walk, sometimes get lost, and discover new areas. Seeing the Ghetto Heroes Square (across the river near Zabłocie rail station), then visiting Auschwitz was very thought-provoking. My only gripe was I couldn’t have the dragon 🐉 on the reception desk 😉 but this is definitely a hotel we would stay again and recommend to others.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Breakfast room can get busy around 8:30/9am. Interested in history? The Jewish museum, Ghetto...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kinga Bandura, Marketing at Hotel Galaxy
Responded Jun 22, 2023
Thank you for your stellar review of our hotel. We are delighted to hear that you had a fast and efficient check-in and that our staff made you feel welcome. It's great to know that you found your room clean and well-equippe. We're glad you enjoyed the food at our restaurant, especially the pierogi, and that you appreciated the wide selection at breakfast. We apologize for the pool temperature not being to your preference, but we're pleased that your husband found it comfortable. Thank you for recommending the jacuzzi and providing tips for the changing room. Thank you for considering us for future stays and recommending us to others. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
margaretjones34 wrote a review Jun 2023
Tregaron, United Kingdom6 contributions10 helpful votes
Stayed for four nights.quick check in.staff pleasant. Did not use pool or spa facilities but looked lovely.Great breakfast.room quiet.air con or windows could be opened.Rooms really clean.I used taxis into the main square.about 5 to ten minutes by taxi which cost between around four to 7 pounds Nice shopping mall next door.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kinga Bandura, Marketing at Hotel Galaxy
Responded Jun 12, 2023
Thank you for your positive feedback! It was a pleasure to host you at the Hotel**** Galaxy. We are glad to hear that check-in was quick, service was pleasant and the rooms were clean. We are very pleased that the breakfast was tasty and the proximity to the shopping center was convenient for you. Thank you again for choosing our hotel and we hope you will visit us again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
suzanne wrote a review Jun 2023
London, United Kingdom41 contributions20 helpful votes
Excellent stay I could Not Fault this hotel from start to Finish. The staff all spoke English and our room was really clean and tidy. Security is good too. Key cards operate the lifts and only take you to your floor. The food in the restaurant, all be it expensive, was outstanding but I guess you get what you pay for. It was definitely worth it for a fantastic meal The spa was clean and well maintained. All in all I would recommend and stay at this hotel again.
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Date of stay: June 2023Trip type: Traveled as a couple
Room Tip: Floor in the spa changing rooms was quite Slippery when wet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kinga Bandura, Marketing at Hotel Galaxy
Responded Jun 7, 2023
Thank you for your excellent review! We are delighted to hear that you had a faultless stay at our hotel. It's great to know that our staff were accommodating and that your room was clean and tidy. We take security seriously and are glad you felt safe with our key card system. We are also pleased that you enjoyed the outstanding food in our restaurant, even though it was a bit expensive. Our spa is well-maintained for our guests' comfort. We appreciate your recommendation and look forward to welcoming you back to our hotel in the future. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
annmarv2016 wrote a review May 2023
New Malden, United Kingdom28 contributions14 helpful votes
We stayed at Galaxy for 4 nights and it was perfect. The staff at first seem a little business like but actually they are really lovely and looked after us nicely. The hotel is spotless, we had breakfast each day which was really great, lots of fresh produce and choice. The room was great with a river view and I loved the fact you could open the windows wide to get fresh air and watch Krakow go by. The spa too is great, we had a massage which was very relaxing. There is a BRILLIANT hairdresser in this hotel who sorted out a very bad UK haircut for me 😂. For us the location was perfect, we loved the tram system in Krakow and used that (3 stops) to town, also a lovely stroll to the fine restaurants of the Jewish quarter. We would definitely stay here again, what an amazing city Krakow is, loved it and everything about it.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Bring comfortable shoes lots of walking but fantastic.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kinga Bandura, Marketing at Hotel Galaxy
Responded May 25, 2023
Thank you for sharing your wonderful impressions of your stay at Galaxy Hotel. We are pleased that your 4-day stay with us was excellent. Our staff may seem too business-like at first, but we are proud of providing truly warm and attentive service to make our guests feel comfortable. We are glad you enjoyed your breakfast and that you had a relaxing experience at our spa, including a massage to add to your overall enjoyment. Thank you again for your kind words and we hope to welcome you back to Hotel**** Galaxy in the future to provide you with an unforgettable experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charlene Georgi... E wrote a review May 2023
3 contributions4 helpful votes
+1
When we arrived the staff were brilliant and checked us in quickly and efficiently. The Hotel is in a brilliant spot for me and my Son. Close to the shopping centre, Splash park, park and The River for nice walks. We also managed to get to the Main Square easily enough on foot. Our room was on the 6th floor, Room 315. This is where the problems start. All night we could hear banging noises from next door, and the door going. This was an all day thing as well. The noise made it extremely difficult to sleep, for me and my son. Then we couldn’t rest in the day either because of it. I thought it was unlucky we had noisy neighbours, in hindsight I should have complained. On our last day we realised the room next door was some sort or cleaning/storage cupboard that’s what the noise was. I don’t know why they’d have the room adjacent to this in operation. I also don’t know why they’d place a child next to such a noisy area. Really that is my only gripe about our stay. That’s partly on me because I could have complained and asked to be moved. The staff were approachable, friendly and helpful. The swimming pool/spa was a lovely way to spend a few hours. All areas where clean, the bar area is a lovely little area to sit and have a drink. Overall we had a good stay.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kinga Bandura, Marketing at Hotel Galaxy
Responded May 25, 2023
Thank you for sharing your feedback on your stay at Hotel**** Galaxy. We are glad that the reception staff was helpful to you and took care of your check-in efficiently. In the case of your room, we are sorry that you experienced the inconvenience of noise from the adjacent room. This is certainly a situation that could have been resolved by reporting the problem to the hotel staff. We apologize that you found yourself next to such a place, especially being with a child. Nevertheless, we are glad that the staff was accessible, friendly and helpful to you. All in all, we hope you enjoyed your stay and welcome you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€65 - €97 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakow
NUMBER OF ROOMS
205
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HOTEL GALAXY - Updated 2023 Prices & Reviews (Krakow, Poland)

Frequently Asked Questions about Hotel Galaxy
Which popular attractions are close to Hotel Galaxy?
Nearby attractions include Galeria Kazimierz Shopping Plaza (0.1 miles), Boka Lounge Bar (0.2 miles), and Hookah Place Krakow (0.3 miles).
What are some of the property amenities at Hotel Galaxy?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Galaxy?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Galaxy?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Galaxy?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Hotel Galaxy?
Conveniently located restaurants include Pizza loft, Andromeda Alfa Restaurant, and Talerz Polish Restaurant.
Are there opportunities to exercise at Hotel Galaxy?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hotel Galaxy have airport transportation?
Yes, Hotel Galaxy offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Galaxy?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Galaxy?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Galaxy offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.