This is a very welcoming hotel whose friendly, attentive staff speak excellent English and are only too willing to help guests enjoy their stay. We originally booked accommodation for five nights on a non-refundable basis. However, BA cancelled and rebooked our flights to such an extent that we had to add two nights at the start and one at the end of our trip. The hotel took all of this in its stride, allowing us to have use of the same room for our entire trip - in fact, they gave us an upgrade! The extra nights were charged at very favourable rates and it was explained to us that, in the event of cancellation, these extra nights would be refunded - first class service! Our room was spacious and spotlessly clean. The hotel explained that the room would not be serviced on a daily basis but that we should ask at reception if we needed anything done. Every couple of days, we would ask for fresh towels and invariably return later to find the entire room made up. They offered a very substantial buffet breakfast which was convenient if you had an early morning tour departure although there was a wide choice of bars and restaurants within easy walking distance. With Market Square only two blocks away, all Krakow's main attractions are virtually on your doorstep. We had a wonderful stay and would not hesitate to book at Hotel Unicus on our next Krakow visit.

The hotel is a charming well-kept smaller hotel at a great rate within easy walking distance of the north gate and the main square. Breakfast was tasty - I ordered the waffle for breakfast (included) in addition to the buffet. I never tried their restaurant for dinner as there were so many great options only a few blocks away. The location is around the corner from Florianska which has a lot of bars (open until early morning) but thanks to the excellent noise insulation in the windows, I hardly heard anything during the Friday and Saturday night I spent at the hotel. I hope to be back soon and I know where I want to stay again.

I booked this hotel last minute and was apprehensive. I need not have been. The staff were personable and professional. Our room was ready earlier than 3, even though vacated late. The place was immaculate. We could hear noise throughout the night but we wouldn’t have chosen an hotel in the very centre if we wanted silence. The breakfast was really lovely, choice and taste. Before arriving I’d emailed the hotel to book trips. It all worked perfectly, with emails being answered very quickly. They also organised our taxi back to the airport, so smooth and exact cost as advised. On arriving we had left our luggage in a central room until our room was ready. I forgot to collect a book I’d left there. Within a short time they had, by a process of elimination, returned my book to me unprompted. Thanks for a great 3 nights Unicus. I’ll definately recommend you my friends!!