We had planned a trip from Greece with my family for 3nights in Krakovia ,for February 20 and my choice was Apparthotel. They offered me a good deal with breakfast and a lot of services according to my demands. Unfortunatelly due to covid 19 all the sites of Polland were closed so we have to cancel our reservation. My mistake was that I havent booked it with free cancellation service but that was a not a problem for them. Kindly they offered me a voucher in order to used it in the near future. So, I had the time to replan my trip with no stress for my next available dates. New plane tickets were booked for Okt 2020 but what a surprice for me? I was informed from RyanAir that my flights were cancelled so all my plans for the visit have to be cancelled for a second time in 6 months. I expressed what happened to the reception of the hotel, asking this time for a fully refund of my money as I didnt want to risk another booking for the coming winter. And guess what...No matter that again it wasnt appartment's responsibillity, they kindly agreed to return my money with no penalty. I am still waiting my money from RyanAir but not from Apparthotel friends house. I have to thank you for your cooperation and understanding and I am fully dissapointed that i didnt use your services. I promice that I will visit beautiful Poland as I fully trust this country , its people and its safety. Thank you Anastasia, Daria, and all the other girls I communicated with. Salluts from Greece Kostas…
The apartment was big,very very clean and warm. The customer service replayed quikly to all our questions.not only:the apartment was fully equipped with kitchen utensils, soap for dishes, even the colander (really indispensable for us... Italians!) salt, sugar and coffee pods...little but important things that made our journey simply perfect. Bravi:finally someone that understand that these little things really make the difference! You really pamper your clients! Grazie from Chiara and Fabio from Rome
We stayed for one week in the month of November 2019 , the apartment is big , super clean and central . Less than 5 minutes walk to main market. Very convenient to shops and Monument and restaurants. Baby friendly with elevator opens next to the apartment . and no steps . Washer and Dish washer are available with tablets . My only reconciliation for the owner is to install curtains please, the window blindes we’re not enough. Definitely I recommend:)
We had 7 apartments booked for 16 family members. The apartments were spacious, modern and clean. We could have had less apartments as they can sleep 4 easy but we wanted our own space. Check in was automatic with a code for key safe for each apartment. The apartments were lovely and in a quiet location but only 10 minutes stroll through the park to the square. Plenty of towels and bedding and complimentary toiletries in bathroom. Wee extra touch of Sparkling water in Fridge, Dishwasher tablets, washing up liquid, scourer, binbags etc. Tea & Coffee sachets and salt, pepper, sugar. Although we didn't cook in apartment plenty of facilities to do so. Great apartments for the price paid. Would stay again.Taxi booked via hosts to airport cheaper than those at airport. Would recommend
Do not stay at friendshouse in krakow.got charged for a week and never even stayed here.had to stay elsewhere at more money.asked for refund as never even opened the front door and they said no.looking at reviews and wished i had before booking.we where sent to wrong address and i have a bad leg so had to walk miles to get another hotel.they will take your money and youll be sent elsewhere.be warned stay away
Apartment was super, everything we needed, host was absolutely fantastic couldn’t do enough to help, booked all our excursions through them, transfers etc. Fab place would definitely return. Thank you.
Stayed for four nights with my fiancee. Located less than 10 minutes from the old town and a short walk from many other tourist attractions (and shops). Friendhouse even helped us to arrange our sightseeing in this beautiful historic city. Apartment was clean and spacious, and had all the facilities I would expect, including washing machine and dishwasher. Water supplied in the fridge, dishwasher tablets in the kitchen, ample toiletries in bathroom etc. Check in is automatic. Will definitely stay here again next time we are in Krakow.
Stayed with Friendhouse Apartments for 4 days during our visit to Krakow, an amazing experience. It is close to the city centre and shopping facilities for the essentials (wine, snacks and food!) A selection of restaurant leaflet open the doors to a complimentary drink during our stay. All facilities of home from home (including the space!) and the high ceilings!!! to die for when you first open your eyes! an ultimate sense of grandeur to start our day! Looking forward to our next visit.
It’s located in a very peaceful part of Krakow with beautiful buildings. Loved the self-check in option and didn’t have any complications with the keys. Parking is not free, you can pay by card or with cash. Garage spot is a little bit confusing. There is two levels on a parking spot and sometimes your car can be on an upper level or the level below you-imd the basement. Definently recommend asking the hosts to provide you an ordinary parking spot because there were some normal ones that were empty. All in all very comfortable accommodation. Bathroom is very big and you get a decent amount of toilet paper which is not the case in some apartments. Furniture was from Ikea if that means anything to you. Our apartment had two balconys that were conected and looking at a small backyard with a playing space for children.…
This apartment was amazing! It was spacious, clean, and had everything we could have asked for! The owners were so helpful and organised our tours and even have us late check-out last minute. The apartment was close to the city centre and everything you need was close by. Would 100% book again and highly recommend this apartment block for a short or long visit ☺️
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