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Hotel Unicus Palace

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ul. Florianska 28 / sw. Marka 18, Krakow 31-020 Poland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$186
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (358)
Room & Suite (123)
Dining (25)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 11/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 317 hotels in Krakow
Location
Cleanliness
Service
Value
Travelers' Choice

Hotel Unicus Palace is an excellent choice for travelers visiting Krakow, offering a boutique environment alongside many helpful amenities designed to enhance your stay.

Given the close proximity of popular landmarks, such as St. Mary's Basilica in Krakow (0.2 mi) and Cloth Hall (Sukiennice) (0.2 mi), guests of Hotel Unicus Palace can easily experience some of Krakow's most well known attractions.

As your “home away from home,” the hotel rooms offer a refrigerator, air conditioning, and a minibar, and getting online is easy, with free wifi available.

Guests have access to room service while staying at Hotel Unicus Palace. In addition, Hotel Unicus Palace offers a pool and breakfast, which will help make your Krakow trip additionally gratifying.

During your visit, be sure to check out a popular Krakow dim sum restaurant such as Nine Kitchen Sushi & Asian Fusion, which is a short distance from Hotel Unicus Palace.

If you’re looking for something to do, Main Market Square (0.3 mi), Wawel Royal Castle (0.7 mi), and Kazmierz The Former Jewish District (0.9 mi) are a nice way to spend some time, and they are all within walking distance of Hotel Unicus Palace.

Enjoy your stay in Krakow!

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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, Polish
379Reviews19Q+A25Room tips
Traveler rating
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Popular mentions
napoliexpat wrote a review Jan 18
2 contributions
We selected this hotel for our first visit to Krakow based on the great reviews and ideal location, but what makes it special are the staff, who are as courteous and professional as we have ever seen, even at much more expensive places. Thanks to them, check-in and check-out were quick and easy, the entire place was spotless, and our room was elegant and comfortable. Very thorough covid protocols are in place and followed meticulously. We'll definitely be back!
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Date of stay: January 2022
Value
Rooms
Service
Room Tip: We happened to be on the top floor, and were amazed to find that our room had a huge skylight...
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Response from Aleksandar Zivkovic, General Manager at Hotel Unicus Palace
Responded 6 days ago
Dear valuable guest, We are so delighted to hear you have enjoyed your time with us. Thank you for your kind words, for time and consideration. Rest assured, that we will share your comments with all team members. Our amazing crew is the one who makes all the difference in the world. As for the Covid protocols, we take this subject very seriously and try to make our beloved guest as safe as possible. It is much appreciated, confirming our determination when comes to that important matter. We sincerely hope to be able to welcome you again. On behalf of entire team here at Unicus Palace, Warm regards and best wishes for 2022 Aleksandar Zivkovic General Manager
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Chris B wrote a review Jan 17
2 contributions
We have had one of the best 3 nights city breaks we have taken in a longer while. The Hotel is superb. Clean modern rooms. Plenty of space with all the little extras to make our stay comfortable. The staff are hugely warm, welcoming and helpful. We arrived Friday afternoon, checked in with no issues. We asked the manger about a tour to Aushwich and he arranged it with 5 minutes. The trip was humbling and sober and we could not fault our driver or tour guide who provided an excellent service. The hotel spa was a definite plus after a long day walking in the cold. The hotel is situated on a busy and bustling street, however there was no noise coming into our room. Krakow is a fantastic place to visit and this hotel was the cherry on top of the cake.
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Date of stay: January 2022Trip type: Traveled as a couple
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Response from Aleksandar Zivkovic, General Manager at Hotel Unicus Palace
Responded 6 days ago
Dear Chris, It is with a great pleasure, we could read your genuin coment regarding your recent stay in our hotel. We are so much thankful, we could exceed your expectations. Please rest assured, that we will share your kind words with our amazing staff, as they are the ones, who made all the difference. In that spirit, we would like to extend best wishes in new 2022 year, with a great hope for more frquent travelling and maybe possibility to welcome you again. On behalf of entire team here at Unicus Palace Best regards, Aleksandar Zivkovic General Manager
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Ralph O wrote a review Jan 16
3 contributions
Full review with good and bad. The Good: Location, nice suites, clean, excellent service, great food in both restaurants. Overall a great hotel if it wouldn't be for the safety by the pool area I will describe below. The BAD: Slippery marble tiles by the pool. Almost killed myself. Never had such big bruises in my LIFE!! Who puts marble tiles by a pool?? After I fell on the tile stairs the cleaning person came and started to wipe off the standing water. Next day they put up a sign (Slippery when wet) Way too late for me. If this would be an older person, they would have to be taken to a hospital. Could not sleep on my back for 7 days and my hip still hurts after more than 2 weeks. I told them if this was in the USA, they would be hearing from my attorney. I demanded to speak to the manager. He was not in that day so they said he will be in tomorrow. However, no one spoke to me, no one cared. For this reason, I will never stay there again, I rented 3 suites for my whole family and left about $1000.00 in their restaurants. This is not how you treat customers unless you don't want them to ever come back 2. The spa: Massage- I paid for 3 massages for 3 of my family members. I have never paid for a message without leaving a tip. However this time they did not deserve a dime. My wife had lots of massages in her life and she said to me that this one was the worst one she ever experienced. They really have no idea how to do a message so do not give them a tip, she said to me. This was just a waste of time. They should really send their personnel to school as this was not a message. Really terrible. Too bad my wife was the last one of the three as if she would be the first one, we would have cancelled the rest immediately.
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Date of stay: December 2021
Rooms
Service
Sleep Quality
Room Tip: Suite only, If too hot in the room in the winter time, call the front dest.
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Response from Aleksandar Zivkovic, General Manager at Hotel Unicus Palace
Responded 6 days ago
Dear valubale guest, I would like to take this opportunity to thank you very much for your genuin time and consideration. It was a great pleasure having you as a guest. Your very constructive and extended feedback is very much appreciated and we will certainly use as a base for further trainings with our staff in order we can improve our services. We are trilled that you have liked nice rooms and F&B offerings with service. On other side, we do not have any marble floors by the pool area, they are all tiles, which from touch and feel point of view could look like as marbel. Around pool are, there will be out there always certain amount water. Our attendants do frequently wipe of the floors. When it comes to the signage, I can assure you that signage was there at all time. When it comes to massages, I need to apologize to you and your familly for not feeling comfortable with service you have received. It would be highly appreciated if you could stateted during first few minutes of massage or after first one, that you are not happy and we would react immidiately. Either replacing our youmg staff or offer massage on us or any other solution, you found happy with. At this moment I would like to extend invitation from our side, for your next stay, in order to prove you it was just a bad day at work. We are ready to speak off line when ever your are ready. In that spirit, I would like to wish you an amazing 2022 year, lot of good health, positive wibes and lot fo traveling around the world. And please do not forget about Poland as destination and further more Cracow. On behalf of entire crew at Uncius Palace, Warm regards, Aleksandar Zivkovic General Manager
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GrumpyScouse wrote a review Dec 2021
1 contribution
+1
This is one of the cleanest hotels we have ever stayed at. The queen rooms are as long as the width of my house and very comfortable. The staff can’t do enough to make your stay a great one. The Spa area is compact but pleasant. The hotel is 10 mins walk from the central station and less than 5 minutes to the Main Square at the end of the street. An ideal place to stay and I would come back in a flash.
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Date of stay: December 2021Trip type: Traveled as a couple
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Response from Aleksandar Zivkovic, General Manager at Hotel Unicus Palace
Responded Dec 20, 2021
Dear valuable guest, It is with a great pleasure, that we can read amazing review, regarding your recent stay in our beautiful Unicus Palace hotel. We appreciate so much your precious time and consideration. Please rest assured, that we will share yours amazing prise with our team. On behalf of entire crew, here at Uncius Palace. Warm regards, very Merry Christmas and Happy New Year. Aleksandar Zivkovic General Manager
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Dave M wrote a review Dec 2021
Manchester, United Kingdom35 contributions20 helpful votes
Lovely appointed hotel with nice pool/ spa area after days on foot sightseeing. Some staff members lacked quality in their customer care which was noted most days during our four day stay Position of hotel great for train station but taxi pick up / drop outside hotel not possible due to restrictions in the old town Bedroom and more importantly bed / pillows very comfortable Great Italian restaurant attached to hotel
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Date of stay: December 2021
Value
Rooms
Service
Room Tip: Courtyard view ..quiet
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Response from Aleksandar Zivkovic, General Manager at Hotel Unicus Palace
Responded Dec 16, 2021
Dear Mr. Dave, I would like to take this opportunity to thank you so much for your review, regarding recent stay in our hotel. It is very much appreciated. It will help us improve our services. Please rest assured, that we will discuss issues brought to our attention with our depratment heads. In that spirit, we would like to wish you very Merry Christmas and Happy New Year. On behalf of entire team, Aleksandar Zivkovic General Manager
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PRICE RANGE
$113 - $242 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto
NUMBER OF ROOMS
60
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Frequently Asked Questions about Hotel Unicus Palace
Which popular attractions are close to Hotel Unicus Palace?
Nearby attractions include Krakow's Rynek Glowny Central Square (0.2 miles), Krakow Crawl (0.2 miles), and Krawl Through Krakow - Pub Crawl (0.2 miles).
What are some of the property amenities at Hotel Unicus Palace?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Unicus Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Unicus Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Unicus Palace?
Yes, parking is available to guests.
What are some restaurants close to Hotel Unicus Palace?
Conveniently located restaurants include Ristorante Sant'Antioco, Mr. Black Cocktail Bar, and Restauracja Pod Złotym Karpiem.
Are there opportunities to exercise at Hotel Unicus Palace?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hotel Unicus Palace have airport transportation?
Yes, Hotel Unicus Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Unicus Palace located near the city center?
Yes, it is 0.4 miles away from the center of Krakow.
Are any cleaning services offered at Hotel Unicus Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Unicus Palace offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.