Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Great location, fantastic personel, yummy food. Highly recommend. Urszula from reception is a star. I can't say anything negative about that hotel. Food at restaurant very good and if you never eat slaska rolada you must try it. Breakfast simply fabulous everything fresh and tasty.
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Date of stay: October 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Browar Mariacki, General Manager at Best Western Hotel Mariacki
Responded Oct 14, 2024
Dear Pastek2014, Thank you for choosing Best Western Mariacki Hotel and for sharing your impressions. We are very pleased to read such a flattering opinion about our work. We will be happy to pass on your appreciation to Ula. We cordially invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
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Our stay for 4 nights would have been perfect if not for our last night. Our first 3 nights were quiet and we slept well. But on Friday evening there was a constant and loud music from the nightclub next door. And it lasted until 3 o’clock in the night. And even though our room was on the fourth floor and facing the back street we were not able to sleep. This hotel is centrally located and you have lot of restaurants to choose from. We did not try breakfast so I cant comment on that. Rooms are rather small but that did not bother us. They were cleen and serviced when you asked for it (Covid rules to limit contact) We had beer tasting in the restaurant and I would recoomend that you try that. Over all experience good but if I am back in Katowice on a weekend I will not stay here again because I am sure that during summer time or post Covid there are more clubs open in this street and thats to much noice for my liking.
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Best Western Hotel Mariacki, Guest Services / Front Office at Best Western Hotel Mariacki
Responded Feb 13, 2022
Dear Sigríður, Thank you for choosing Best Western Mariacki Hotel and taking the time to express your opinion. We are glad that despite this one noisy night you had a nice time in our hotel. Our central location has advantages and disadvantages. The sounds of city life are an inevitable aspect of our location. However, we hope that you will come back to us even during the week when it is much quieter. Best regards Łukasz Kala Revenue & Marketing Manager.
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We spent 1 night at the Best Western in Katowice, the room and bathroom were very beautiful, in an urban style with red stones on the wall in the bedroom and small white tiles in the bathroom. The breakfast was excellent, there was a wide variety of food and drinks, and even very good croissants (almost like in France). The receptionists were pleasant, especially the one in the morning (Olivia if I'm not saying something stupid). On the other hand, approaching the hotel at the back (location indicated by the GPS) is a little scary, you wonder where you are going... be careful not to park in the car park on this street because it is very expensive. You have to park near the hotel on the street. Then, regarding the exposure of the rooms, you have "the choice" between the plague and cholera: at the back, the railway track, at the front, the street with all the bars and restaurants. It’s extremely noisy! We were on the 5th floor and had to wear earplugs because until late at night, the noise was infernal. It’s not a place to rest (at least not on a Friday evening), besides I had warned that we were coming for a sports competition, I would have appreciated being put in a quiet room… We also ate at the hotel restaurant in the evening. The service was very long! We waited more than 30 minutes between ordering and entry... but it was relatively good. In short, the hotel is worth it for the decor and mainly for the breakfast, but the noise is really unpleasant!
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip:Ne venez pas le vendredi soir
Pas de parking, se garer dans une rue à proximité
Super pdj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wonder if all of the reviewers have actually stayed in this hotel. There were so many problems during my short 2 night stay that I am more than just disappointed.
First of all, the hotel decided to cancel my booking before my arrival because, as BW helpdesk claims, technical error of some sort didn't pass my full booking information to the hotel. However I feel the hotel should have contacted me and inquired if I am really coming - or just waited the next morning. What if the hotel had been fully booked and they had accepted somebody else to the room I had booked? Now it just took a lot of time to check in as they had to make the booking again, but it was still annoying. They should definitely review both their booking system and procedures if such problems arise. Hotel anyway had my full contact information and the booking, and preauthorisation of my payment card was made through BW's own web system.
Bigger and more serious problems regarding the room itself. First of all, they gave me room next to the elevator. Every single time drunk customers (which they had a lot) came from elevator, or was waiting for it, a lot noise came in. You could hear their whining, every single word. A lot of noise came from the street, even the room was on 3rd floor. Hotels noise insulation was very bad.
Further problems: the hotel room had tiniest toilet seat, shower cabin and bed I have ever seen in any hotel. Seriously, the room was made for children, not adults.
Further annoyance came from noisy ventilation.
I have been to many BW hotels in the world and in general, I stay a lot in hotels, closer to 100 nights per year, but this one was serious disappointment and not worth of BW brand which usually exceeds my expectations. Even for the affordable price, the stay was a sad experience.
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Review collected in partnership with Best Western
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWHotelMariacki, Manager at Best Western Hotel Mariacki
Responded Jan 28, 2020
Dear traveller79eu, Thank you for choosing Best Western Mariacki Hotel and taking the time to express your opinion. We are extremely sorry that due to one system error you have obtained so many negative impressions and you believe that the positive opinions of our Guests are unjustified. As you have already been informed by the Best Western Head Office, a system error occurred and your card details were not saved, which resulted in your reservation not being guaranteed.You have been apologized for this and the reservation has been re-entered into the system. We are also very sorry about such a low rating, but at the same time we would like to inform you that for two years in a row the Best Western Hotel Mariacki is the best Best Western hotel in Poland and one of the best in Europe. Despite everything, we warmly invite you again so that you can convince yourself of our hospitality and verify your original negative impression caused by one small system error, on which we as employees did not have the slightest impact. Best regards Łukasz Kala Revenue & Marketing Manager.
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Immediately on arriving at hotel told we could check in early by reception, room was small but beautifully furnished. Bathroom again was fantastic. Breakfast, can honestly say had the best choice I had ever come across in many years. The staff were constantly re-filling everything, Hot and cold buffet breakfast with so many healthy options as well, had to try everything ☺️. The breakfast room was amazing. The staff couldn’t do enough, very hard working and friendly.
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip:Anyone that stays there I’m sure will be more than happy with this wonderful hotel 😊
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Browar Mariacki, General Manager at Best Western Hotel Mariacki
Responded Jul 10, 2023
Dear Chocbabe, Thank you for your visit to the Best Western Mariacki Hotel and a five-point rating supported by kind words. We are glad that our friendly and helpful staff and delicious breakfasts have gained your appreciation. Every day we try to make your stay enjoyable and we are very happy that we succeed. We cordially invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
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this is a small hotel located on Mariacki road, a pedestrian road in Katowice, which means that driving to the hotel is not so easy. there is a parallel road behind the hotel, under construction, therefore some of the original parking space are occupied, you can load and off load your luggage, but difficult to find a parking lot. there is a hotel arranged parking somewhat 300~400 meters away from the hotel, which you need to ask the reception for access card to gain access to.
hotel staff are amazing group of people, friendly, helpful and happy, they will give you all necessary help and recommendations around the town.
it's a short walk from the hotel to Galeria Katowika, which is one of the largest shopping mall in Katowice, and also right next the main railway station.
also to note that Mariacki road is a pedestrian road with bars and night clubs, consider Katowice a industrial city with lots of young people, during weekends, downstairs can be quite noisy and crowded.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Small business hotel old town Katowice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Best Western Hotel Mariacki, Guest Services / Front Office at Best Western Hotel Mariacki
Responded Aug 9, 2021
Dear ayflyer, Thank you for choosing Best Western Hotel Mariacki and willing to share your impressions. We are glad that you appreciated our friendly and committed staff, who make sure your stay is an enjoyable one at every step. We will be glad to welcome you again. Best regards Łukasz Kala Revenue & Marketing Manager.
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Modern and very clean hotel in the middle of a bar street, which can be a small disadvantage. ( earplugs are provided). Beds are very good if you don’t like a very soft bed. All accessories are provided ( toothbrush, rituals soap, shaving set etc). Also the restaurant is very good for dinner and also for breakfast
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Browar Mariacki, General Manager at Best Western Hotel Mariacki
Responded May 8, 2023
Dear ChristiandH67SS, Thank you for choosing the Best Western Mariacki Hotel and giving it the highest rating. We are glad that you appreciated all aspects of our work and we will be very pleased to host you again. Best regards Łukasz Kala Revenue & Marketing Manager.
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This hotel has so many positives ! Firstly great location its easy to find from the train station and has plenty of restaurants close by . Walking distance to most attractions. The staff were very friendly and check in was quick and easy ! Room was really nice and good amenities however the bed was rock hard and we both woke up with sore backs . The negative of this hotel being the noise at night time the hotel did leave ear plugs out beside the bed which was a nice touch . The noise went onto 4am so I would avoid the hotel if you are a light sleeper or ask for a room at the back of the property .
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Browar Mariacki Best Western Hotel Mariacki, Revenue Management at Best Western Hotel Mariacki
Responded Dec 12, 2022
Dear Glasgow3826, Thank you for choosing Best Western Mariacki Hotel and for sharing your thoughts. We are glad that you appreciated our hotel's central location, well-appointed rooms and friendly staff. Our central location, which you also appreciated, has its advantages and disadvantages. The sounds of city life are an inseparable part of this location. However, we hope that the aspects over which we have influence will encourage you to visit us again. Best regards Łukasz Kala Revenue & Marketing Manager.
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A great hotel, highly recommend for your stay in Katowice. In advance, I contacted the hotel with a request of a room on the upper floor and I got a luxurious room on the top floor. Everything worked very well, the wifi, air conditioning, the cleaning service. Great plus - mineral water, fizzy drink for free. There was a coffee machine available in the room. Even though the hotel is situated on a busy street, the soundproof was great and it was nice and quiet in the room. Great breakfast, a large variety to choose from, I appreciate delicious homemade bread. I will certainly use the hotel next year when travelling on holoday from Katowice Airport.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Browar Mariacki, General Manager at Best Western Hotel Mariacki
Responded Sep 27, 2023
Dear TomasSteh, Thank you for choosing Best Western Mariacki Hotel and for your recommendation supported by the maximum rating. We are very happy that your stay in our hotel was so successful and that it resulted in such a favorable opinion. Every day, at every step, we try to make our guests' stay pleasant and unforgettable. We are glad that this was the case with you. And since nothing makes us happier than satisfied and returning Guests, we will be very pleased to host you again.Bets regards Łukasz Kala Revenue & Marketing Manager.
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The hotel was located on a main strip of bars, couldn’t have been in a better position.
We arrived during a snow storm, the hotel had Xmas songs playing with a blow up snowman outside, it really set the mood for Christmas!
The receptionist was very polite and offered great information of the area and local food to etc.
The bedroom was very clean and offered everything we needed.
With being on a main strip of bars, I was worried about noice as I’m a light sleeper, except my friends snoring.. the hotel offered great sound proofing and this was never an issue.
If I visit Katowice again, I will for sure be using this hotel.
Thank you to all the staff!
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Date of stay: December 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Browar Mariacki, General Manager at Best Western Hotel Mariacki
Responded Sep 16, 2024
Dear Kiitez, Thank you for choosing Best Western Mariacki Hotel and for the maximum rating. We are very pleased that your stay at our hotel was successful. Nothing pleases us more than satisfied and returning Guests, so we will be very happy to host you again. Best regards Łukasz Kala Revenue & Marketing Manger.
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Dear Thutto, we can arrange a taxi for You. The cost of taxi transfer is 120 PLN. If You want to book taxi please call to the reception and give us the flight details and taxi will be waiting for You at the airport parking. Best regards Łukasz Kala Revenue Manager.
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