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ibis Styles Bielsko-Biala

Traveler (133)
Room & Suite (83)
Dining (29)

About

#5 of 14 hotels in Bielsko-Biala
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Property amenities
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room service
Banquet Room
Conference Facilities
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
385Reviews
1Q+A
10Room tips
Traveler rating
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Popular mentions
Large hotel in southern part of Bielsko-Biała, known to many still as a Magura hotel - rebranding happened not long ago. Located by one of major roads in town. Very limited parking spaces around the hotel. Rooms are quite tiny, definitelly one of the smallest family room we stayed (basically double bed and sofa bed, but when you pull out a bed from sofa you got whole floor pretty much covered by beds...). Restaurant at the ground floor with typical ibis food - the only good thing about the restaurant is it's on spot, no need to look around in town, especilly after a long day. We were thinking about giving them three TripAdvisor stars, but they were kind to us, and when we had to cancel most of our stay, due to family circumstances, and we departed just after one night, they didn't charged us for nights we cancelled, even if they hd every right to do so. So thank you very much for that. And as this hotel is located conveniently for our mountain hikes - we probably be back at some point.
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Response from Agnieszka W, Manager at ibis Styles Bielsko-Biała
Responded Dec 17, 2018
Dear Guest, Thank you very much for your time for sharing with us your experience about stay in our hotel. We are very sorry that not everything gone well and you are not satisfied enough with our service. Our family rooms have 25m2, if you would like to have bigger room, we encourage you to book apartment with two bedrooms (32,9m2) for your next visit. About parking spaces, we have more that 80 places. Normally it is enough and there is no problem with parking, but unfortunately during your stay, we host big group of more that 110 people and almost everyone came by car. We hope that you will choose our hotel again during your next visit in mountains and you will give us a chance to show higher standard. Kind regards, Agnieszka Węgrzyn Deputy General Manager ibis Styles Bielsko-Biala
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The price can be very competitive compared to central hotels. Easy access to city centre with bus stop outside the hotel and also a taxi rank. Next door is a convenience store, and a 5 minute walk will get you to Gemini Park where you will find shops, chemists, supermarket, eateries (serving fast food,pizzas, sushi,healthy salads) and a cinema. Plenty of parking which is free. Next to the Park there is a wonderful play area for children.
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Review collected in partnership with Accorhotels.com
Response from Agnieszka W, Manager at ibis Styles Bielsko-Biała
Responded Nov 12, 2018
Dear Guest, Thank you for your review about our hotel. We are very glad that you enjoyed your stay in ibis Styles Bielsko-Biała and recommend our place. We hope that your next visit will be even more satisfied than previous one. Kind regards, Agnieszka Węgrzyn Deputy General Manager
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Whenever I go to a city I have never stayed before, I have a preference towards chain hotels for they offer known standards and no surprises, especially nasty ones. Not this time, unfortunately. The very moment I arrived to Ibis Styles in Bielsko-Biała I started to regret my choice. The place looks dirty, feels dirty, and - last but not least - is dirty. The building is old and rather run down. The entrance/lobby/reception area feels extremely unwelcoming although the receptionist was kind and efficient. Only two elevators to service eight floors, on busy moments one can wait almost five minutes for a lift. Rooms are just so-so (poor decor and maintenance, small size) and the corridors have their best days long gone. The bathroom is tiny and claustrophobic. My room (813) was facing a very busy street; obviously no aircon, so I had a choice between noise and extreme heat (I chose heat, but it was noisy anyway). The bed was Ibis standard, comfortable and big, but the sleep quality was poor due to the noise. The restaurant offers decent breakfasts and the dinner was also acceptable but it hardly improved the overall poor impression. This should be Ibis Budget (if at all), not Ibis Styles. Or, better, a detention center for juvenile delinquents. Just avoid, go somewhere else.
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Response from Agnieszka W, Manager at ibis Styles Bielsko-Biała
Responded Sep 14, 2018
Dear Mr. Michal, Thank you for taking the time to tell us about your experience at the ibis Styles Bielsko-Biała. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to inform you, that we plan a lot of changes in our hotel, which should provide our service on the highest level. T We hope that you give us the chance and visit us again, so we could show our new quality. Kind regards, Agnieszka Węgrzyn Deputy General Manager ibis Styles Bielsko-Biala
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It may be quite unfair on the lovely receptionist who checked me in but I have to rate it as a whole experience. Location is not great but could be worse. Reception looks modern but in a way similar to Premier Inn. Room without air conditioning so either unbelievably hot or noisy (if you open a window) as mine was overlooking a busy street. Strangely room looked modern and shabby in the same time. No kettle or ironing board/iron in the room. I had to fetch it from (and drop it back at) reception. No gym neither. There is free tea and coffee in the lobby so that's a bonus. Restaurant deserves 0 stars. I don't know what they are good at but definitely none of the food I ordered. Soup looked and tasted like I imagine instant soup does with equally bad croutons (which came separately and I haven't used). My salad wasn't much better and surprise surprise it came with the bloody croutons sprinkled all over it. Two staff, three tables 1; 1 & 4 seated. Waiter was quite pleasant what can not be said about the waitress. Once I finished my salad the waitress took my plate away. Didn't look at me; didn't say anything just grabbed my plate and buggered off. After half an hour I've given up on a desert and asked the waiter for my check. 3 tables and they managed to ignore me for 30 min? Talking about ignoring: on the way out I passed by the waitress who wouldn't even look at me, no thank you, no good bye. What a stinky attitude. Next day I went downstairs to have a coffee and look at breakfast buffet . Selection was basic but ok. Coffee was not bad but first cup/mug I picked up was dirty. Summarising. It looks like the restaurant is surviving due to "captive audience " as there isn't much choice near by. Hotel itself. Would I go back? No. Would I recommend it? Hell No
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Response from Agnieszka W, Manager at ibis Styles Bielsko-Biała
Responded Aug 24, 2018
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Styles Bielsko-Biała. I am really sorry that our service did not meet your expectations. Please allow me to express my sincerest apologies. I note your comment regarding the Restaurant service and quality of food, what was discussed with the Food and Beverage team. The situation, you have described it unacceptable. I ensure you that we will prepare the training for our staff. In relation to your comments our ironing and kettle - it is not a standard for ibis Styles hotel in the whole world. The same with gym. Regarding our brand instructions, we have corner with free tea and coffee in lobby for our guest. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Agnieszka Węgrzyn Deputy General Manager ibis Styles Bielsko-Biala
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I had a chance to stay in two Ibis brand hotels and... Good choice for one night stay during a business trip, but not longer. Comfortable bed, small room, extremly small toilet. I stayed in the 8th floor, no AC, the staff kept the window closed, there was horribly hot. Unortunately, the location next to frequent road doesn't allow to keep the window opened, unless you have a very tight sleep... Next time I will look for something different.
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Response from Agnieszka W, Manager at ibis Styles Bielsko-Biała
Responded Aug 24, 2018
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Styles Bielsko-Biała. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence Kind regards, Agnieszka Węgrzyn Deputy General Manager ibis Styles Bielsko-Biala
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PRICE RANGE
$48 - $69 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandSilesia ProvinceBielsko-Biala
NUMBER OF ROOMS
134
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