I have yet to encounter a hotel with worse service. From Australia to Costa Rica I have not been so dumbstruck by not even malice, simply horrendous incompetence. Before I get to our situation, let me just say that the rooms are outdated, especially the showers - ours was leaking in all directions. The beds are very small. Cords intended for lamps or something else were hanging everywhere. Unfinished construction work, trashy surroundings - I could go on and on. I mean if it were a budget hotel, it'd be bearable, but this was for 200 EUR/night. We booked just a short weekend stay with them, so every minute counted. Just not for them. When we arrived (a family of four) , we were informed that our room has been booked online two hours AFTER we had booked it by phone. It amazed me that they admitted that 😁 That meant that our lake view family room was gone. They also admitted that the room they are offering now is much worse and that they'd give us a 100PLN (25eur) discount (off the original 1720PLN price) and offered that we go check it. The room pas seriously tiny (even smaller than a normal standard room), with a squeezed in sofa bed made up for the kids. There was barely any space to pass between the beds. What's even better - our lake view turned out to be wall view with construction in process. We went back to them to tell them that this won't work, that price isn't an issue - we just want the room that we booked. They ended up placing us in two adjoining rooms. Still no lake view (just the popular wall view), but at least we now had some space. They also offered for us to change into our booked room the following night. A hassle, when you're staying for two nights only, but OK, still better than nothing. It's a family vacation after all, we didn't want to stay in seperate rooms or we would've booked so. We double checked when'd the room be ready the next day - they assured us that latest check-out time is 12, so 1pm or earlier if the guests leave early. The following day we made sure to check out of our rooms early (9am), brought our bags to the reception, asked them to place them in the new room when it's ready and told them we'd be back at 1pm. Guess if it was ready at 1pm. Yep, you guessed right. And we planned around it, arranged our activities around it. They new they were already having problems with this and still did nothing. When we came, the reception girl didn't even know the status of the room, had to call around for 10min to find out 😁 then told us we'd have to wait another 40min. We had a booked tour, so obviously we couldn't. Stay at your own risk.…
Price not equal to quality. The main disadvantage is the restaurant. What I expected from there star hotel is good coffee for breakfast- not this time. My room was small, and the view from balcony was on the street and under the renovation took place. Never again
the hotel looks very nice from outside. the lobby seems impressive. rooms are pretty small and not so comfortable. u need a tour guide to get to your room, dinnig room and swimming pool. the shades in the room are transparent so you wake up very early. breakfast is good and service is good. the hotel is located on the lake and there is beautiful prommenad to walk.
The previous review was in 2013. Nothing has changed since then. Still old, still in need of decoration, and repairs, especially with regard to the outside of this hotel. In particular the steps down to the lake look dangerous. The food is pretty tastless, although the brealfast is plentiful and varied. I think that they do not expect residents to have either lunch or dinner here, as they make no attempt to compete with other, good restaurants in the area. On the positive side, the location is excellent, in spite of the fact that it is located on the oppasite side of the lake from the main town.
It is quite old hotel with some new elements: SPA, swimming pool. The rest needs some refreshment. For example, the water in bathrooms - if you turn hot water you had to wait a long till all cold water goes. The hotel is located near a beautiful lake so nice view from the window is guaranteed. All area around is very nice. You must keep in mind that hotel is located out of town so it is long distance to any shops, restaurants, etc. The restaurant in the hotel offers good meals but terrible expensive. SPA is really good and offers many fantastic massages, etc. Here prices seemed for us not so high. The stuff is very nice. We took some family room and we got really large room with nice balcony.
A little dated. Room was sufficient, the bed could do with a new mattress. Hot water ran out first day due to large number of visitors for a conference. After waiting until later in the morning each day there was hot water. Breakfast and dinner were well catered. Spa services were ok. View from room was lovely and good location right near the lake. All in all a good stay but could do with some adjustments.
This is the most horrible hotel I have every been to. Small room, stincky with worn furniture. The bed with linen so starched that it is hard to use it at all. Low ceiling on all corridors with hanging wires. Swimming pool for 2 persones at a time mixumim. The balcony with dead plants, vew obstructed by trees and old boat, fountain undservicable, old and dirty. Water pipes in the room runing along the walls and near electricity. Food - for breakfast old, greenish meat, dry cottage cheese, awful coffee; for dinner a limited number of dishes for huge prices (two chicken breast tenderloins with a bit of french fries for over 10 Euro !). To get to the city You need either to take a taxi or Your own car (not sure if You gonna find a free place on the parking lot after coming back, it is small and half of spots are used by hotel employees) Never use this place !…
I stayed here when visiting the Hitler Wolf's Lair site. The hotel was very well appointed and had excellent views of the lake. The water was colder than those we have here in Minnesota but swimming went on anyway. I would stay here again if I was in the area.
I was in this hotel with 18 of my friends for a 6-day trip to different sightseeing points in Masuria. Mragowo with this hotel is a good starting point to travel to many of the beautiful landscape. The most beautiful places are very close; in maximum one hour driving. The hotel is surrounded by a large park with many hidden beauties. Service, rooms and food were good. The hotel is away from the town center. Therefore it was quiet and relaxing. I think overall it's a good value for the price. If you are lucky, you will have a great view to the lake (Jezioro Czos).
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