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Mercure Mragowo Resort & Spa

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Mercure Mragowo Resort & Spa
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221 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Gdynia, Poland
Level Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The description on Accor corporate www suggests this place is a 4* resort. As I trust the chain for keeping up to their standards I chose Mercure Mrągowo for my and my spouse's short break. To our great disappointment the 4* quality was only the memory of the better past. Everything form the service to the room was not up... More 

Helpful?
Thank mrsMaus
Marlborough, United Kingdom
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 6, 2016

With my lady, we spend four nights in this hotel between 30th December and 3rd January. Room was clean and tidy. Everyday room was cleaned and staff replaced used towels and add a new shower gel and shampoo. Hotel looks a little bit old and need refurbishment, but it is nothing strange, when everywhere you see a lot of kids.... More 

Helpful?
Thank ArtSienk
Anetta D, General Manager at Mercure Mragowo Resort & Spa, responded to this review

We very much appreciate your comments regarding your stay at the Hotel Mercure Mragowo Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Montreal, Canada
Level Contributor
184 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 511 helpful votes
3 of 5 stars Reviewed November 29, 2015

A lot of reviews mention that the rooms are tired. My room itself was fine, seems to be freshly refurbished, and new furniture, but the bathroom was definitely old, and shower cubicle is very small. (See pictures). View from window and surrounding is spectacular, and every room has a balcony. Amenities are higher than expected for a remote are 4-star... More 

Helpful?
4 Thank nomad6022
Anetta D, General Manager at Mercure Mragowo Resort & Spa, responded to this review

We very much appreciate your comments regarding your stay at the Hotel Mercure Mragowo Resort & Spa. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Warsaw, Poland
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 11, 2015

This hotel fits Mercure's standards. It is located very near the lake and the Amphitheater. Rooms are spacey, comfortable equipped with tv, tea/coffie maker, hairdryer, toiletries, and even balcony (not sure if all of rooms have a balcony but most of them has). They are clean, with free wi-fi. Breakfast is tasty with many choices of different dishes. Parking is... More 

Helpful?
Thank 3713ej
Anetta D, General Manager at Mercure Mragowo Resort & Spa, responded to this review

Dear Sir, We very much appreciate your comments regarding your stay at the Hotel Mercure Mragowo Resort & Spa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your... More 

Warsaw, Poland
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 5, 2015

Very good location, big parking, quiet neighborhood, indoor pool and sauna. Rooms need to be refreshed. Small bathrooms (with shower only, even in superior) and, in my opinion, uncomfortable, too hard beds. Great view on the lake and balcony in every room. Very helpful, professional staff.

Helpful?
1 Thank Przemek M
Anetta D, Manager at Mercure Mragowo Resort & Spa, responded to this review

We are grateful to you for sharing with us yours views and we hope that we will still have the pleasure to host you once again in our hotel. Best regards, Anetta Dryszel General Manager More 

Lot-et-Garonne
Level Contributor
383 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
3 of 5 stars Reviewed September 8, 2015

This hotel, nicely situated beside a lake, appears to be somewhat old, and rambles over a considerable area of one or two storey wings. The public areas are extensive and spacious. My room, a very long walk from the reception, was somewhat bigger than most Polish hotel accommodation I'd stayed in - up-to-date, well fitted out, and well maintained. It... More 

Helpful?
Thank PeterFrance
Anetta D, Manager at Mercure Mragowo Resort & Spa, responded to this review

Dear Sir, We very much appreciate your comments regarding your stay at the Hotel Mercure Mragowo Resort & Spa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your... More 

United Kingdom
Level Contributor
139 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 stars Reviewed August 16, 2015

Made an overnight stop here when travelling from Warsaw to Vilnius. This place appears to have been built as a people's palace during the communist era and hasn't moved on. Reception staff not particularly friendly, even when I tried to return money after I had been given too much change - quite a lot by Polish standards. Room was clean... More 

Helpful?
Thank B P
Anetta D, Dyrektor generalny at Mercure Mragowo Resort & Spa, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hotel Mercure Mragowo Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 10, 2015 via mobile

Hotel staff and service was more than kind, polite and very helpful. However we felt that the quality in standard of our room was below average and unacceptable. For instance the carpet was badly stained and soiled, Our Ensuite tiled walls were scummy and they're due to be replaced and so should the hotel room carpet. At the time of... More 

Helpful?
Thank Sherinell
Drachselsried, Bayerischer Wald
Level Contributor
262 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed May 6, 2015

Stayed for 4 nights. Very pleasant stay. Breakfast and evening meal were buffet with a wide selection and plenty of fresh fruit. Staff very helpful and a credit to the hotel. You can walk down to the lake and there is a "Kaufland" supermarket about 15 mins away. Nice sized room fridge, clean and comfortable.

Helpful?
1 Thank Drachsi
Questions? Get answers from hotel staff and past guests. Ask a question

113 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Beachfront
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
4 star hotel offering 214 rooms, located on Czos Lake in Great Mazury Lakes (resort area), 2 km from the city centre. Resort and Spa facilities include swimming pools, jacuzzi, saunas, outdoor jacuzzi, six treatments rooms, pool with Dead Sea mineral salts and a steam bath. Other amenities are also on offer, a restaurant, lobby bar, fitness centre, bowling alley, kids activity room, outdoor tennis courts, outdoor playground and mini golf as well as other recreational equipment available for rental. ... more   less 

Additional Information about Mercure Mragowo Resort & Spa

Address: 6 Gizycka street, Mragowo 11-700, Poland
Location: Poland > Northern Poland > Warmia-Masuria Province > Mragowo
Price Range: $56 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Mragowo Resort & Spa 4*
Number of rooms: 214
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