The worst stay I had. In general the hotel is not sound proof at all, so it is very noisy from the road outside. On our last day, the hotel hosted a party until 3am and placed non-party guests (10 people including seniors) just above the DJ, even though our reservation was done months in advance, and they could already figure out to place us on the higher floors. The DJ played until 3 am and didn't react to any requests of lowering down the volume. After that the staff was cleaning the hall and dragging tables and chairs ont he floor, making even more noise. The management of the hotel didn't care about the fact that we paid to sleep in their hotel but couldn't even do that. Absolutely rude and disrespectful.
In June 2022 we stayed one night in this hotel in a Deluxe room. The location is excellent, in the middle of this very nice town, surrounded by good restaurants and nice terraces. The room was excellent value for money, a real recommendation. The room is very spacious with a wooden floor, airconditioning, a refrigerator, watercooker with coffee and tea and good WiFi. The spacious bathroom has a bath and a separate very good shower. The lighting in the room is excellent. The room however is very noisy, we could hear everything happening in the room above us. At 02.30 it sounded like they were moving the furniture which lasted for almost an hour. We are still wondering what they were doing. Breakfastbuffet was very good and you can park the car outside on the street.
This boutique hotel is just few steps from Branicki Palace and city center. Parking down on the street, free of charge during the weekends. Spacious room with big teracce and bathroom. Very comfortable bed. Delicious breakfast, specialy pancakes with cheese.
Staff attentive and friendly. Comfortable rooms . Cheap drinks and well positioned for central areas. Sauna and hot tub fab. Sweets and water delivered to room and excellent breakfast choice. Overall great value for money
We stayed here last month for a week with kids and overall this is an average hotel. The rooms are big and had a nice roof terrace. The cleaning is not upto standards as we found dust under everything. (Especially dirt and dust under the bed) Staff spoke very little English and was NOT friendly in any manner. The breakfast is decent and when you stay a bit longer you realise they start pushing old food like dry cakes and try to get rid of them. The dining staff are OK but they don't make you feel welcome. I don't know if its a cultural thing since Bialystok is far from the city. We didn't feel welcomed and when we made a mistake in our booking the reception lady was rude to us even though we promptly paid for the additional night. The room service doesn't exist and when you ask for something it takes ages to come and when you call they get annoyed. We pay good money to stay and they treat you like they're doing you a favour. Pros: Large rooms, Good location and decent breakfast. Cons: Rude and not so friendly staff, cleanness & Horrible service. If I have to come to this city I won't be staying here. Very poor experience.…
Fabulous hotel, location, breakfast was delicious, room was wonderful, warm cosy beds, great views from room, very handy to tourist spots. Staff were a delight, very helpful especially with confusion over the booking. Highly recommend.
This hotel is the by far the best that we stayed at while vacationing through out Poland this past summer. All of the receptionist working the front desk always greeted us when we would could come and go throughout the day and if you had any question they were there to help, no problem. Our room was great, we were showed the room before we booked it and also showed us how to use the A/C in the room since you have to have the key card to turn it on. The beds were soft and room was looking very nice, we also had two shower heads in the bathroom. Plenty of different tv channels to watch and a nice view off of the balcony that we had attached to our room. There was a light out in the bathroom and we just let them know about it and it was fixed before we got back to the room. We didn't have breakfast at the hotel since we wanted to go out on the town and eat. I will have to say that if we every stop for a couple nights back in Bialystok we will for sure return to this hotel.…
It was just for one night but the hotel was amazing, really. Clean, nice, the receptionist was very nice and they speak English very well. The only thing is the breakfast: expensive for what I took. It was late, after 10 am, but the receptionist at the phone told me it was opened, but actually there was nothing good cause everything finished. So this was a pity.
The hotel is located to the noisy night club, my room was next to the club on the first floor, the noise was loud with heavy metal music. I could not sleep, I was given another room on the third floor on the same side, it was better but still had problems to sleep. I tried to complaint the receptionist ignored me when I checked out, still trying to email to recover the costs, the hotel staff keeps ignoring. The hotel itself and breakfast is very good but I would never stay there as I would end up with sleepless night!
Hotel Aristo is located in the centre of Bialystok. Some places of interest are in a walking distance. The Military Museum is right next door. But it is a quiet place. Rooms are spacious, especially the bathrooms. The single beds are a little bit narrow but the mattresses are hard. Breakfast was o.k.
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