This is the second time we have stayed in the hotel and in room 106 which is a suite looking out on to the Old Town, which is beautiful. The location of the hotel is amazing and the cleanliness and general condition of the hotel is very good. Sadly, the location and hotel has been let down by some very poor service and noise. Firstly the service. Our first visit was amazing and the staff were superb. Unfortunately this time round the reception staff have been slow and when we had requests we were asked to go downstairs to them! When we got into our beautiful suite with a balcony overlooking the Old Town square we decided to have a much needed cup of tea and coffee. There was one normal tea bag and only one sugar and one sweetener. So we had to call reception. They then sent up four more sugars and a mixture of tea. This was okay but we knew we would need more later if we wanted to have a couple more hot drinks...so we ended up calling later for more. We then received an expresso which they wanted us to sign for!! There should have been no confusion as my partner is Polish (I am English). We then had to call to get the second room key back after the cleaner had taken our one. having been asked to attend the reception to get one my partner insisted they bring one to us! On the second day in the evening we then had a knock on the door followed quickly by a member of staff coming in, fortunately I was dressed but my partner was having a bath. Apparently there was an emergency. Thank goodness we were not interrupted enjoying our break in other ways! When we used the restaurant for an evening meal there were no napkins for some reason, the same happened at breakfast...you had to ask! As I write at 0900hrs I am still tired from an interrupted night of listening to drunk people outside, police cars, until 0330hrs and the noise of chairs moving and music from the restaurant directly below our suite! These may sound trivial things, apart from the drunken people shouting until the early hours, but this is a five star hotel and the suite we were in is the most expensive room. We wont stay again as we feel the standard of service has dropped and for some reason the noise in the suite this time round was far louder than before.…
Second time we have visited the hotel. Firstly the good points! The suite we have had both occasions is amazing, and extremely clean and presentable. The hotel location is perfect as well. Sadly on this occasion we have spent time having to request sugar, tea, coffee, spare room key and napkins at dinner. The reception staff attitude is for us to call, collect and do the running around, which leaves us asking them to do it before they offer! How you can have a five star hotel that provides 1 sugar sachet and no normal tea nags is crazy. Also, the bed pillows are one normal and a cushion which has probably been used by numerous other people. A beautiful hotel let down by poor service and attention to detail. As mentioned, this is a five star hotel, so whilst some complaints may seem trivial, it's annoying when paying premium money.…
A party of 6 arrived to the hotel just before 8pm on Aug 4. Three rooms booked, asked for two interconnecting as we were travelling with kids, and the request was fulfilled - we got the rooms we asked for. Hard product is good - bed and linen of good quality. Bathrooms are of good size, modern and without any signs of wear or tear. Chopard toiletries are are very nice extra! Breakfast with very ample choice - local products of very good quality, Waiting staff was very professional, efficient and smiling! Great job! Now, where it seems to go a little bit off piste is with the quality of so called soft product. It was relatively difficult to get trough to the reception - the phone was busy on several attempts - when I did get through, my request was handled promptly and efficiently, so probably the reception desk is just bit understaffed. However there was one thing where this hotel got it really wrong - the room service! We arrived after a long drive and decided to use room service for dinner - remember - we got there at 8pm. According to the hotel information, the room service operates till midnight(!) which is certainly a positive point. I wanted to place my order at 8.30pm When I called to order one of the most basic items from the room menu - chicken broth (remember we are in eastern Poland, where this kind of soup can be found literally on every restaurant), I was told that they run out of this most basic dish. Well, ok. Bad luck - it happens (on the other hand, what restaurant runs out of broth at 8pm, when they are probably still at their first service?!). I called back 2 minutes after to order something else, and was politely informed that the waiting time for the room service, regardless what you order, is at least 1h40 minutes (yes - 100 minutes!). Apparently the hotel restaurant was full and they were not able to handle room service any more. Quite frankly telling your paying guest staying overnight that he has to wait as restaurant has priority - such a disappointment! Lack of consideration for paying guests. So staying in a 5* hotel and willing to eat something relatively quickly (we’ll without waiting 100 minutes) is either to order a pizza or visit a local grocery store (beware they close at 9pm) to buy some basic foods. A situation I would not expect. It is of course not the end of the world, but leaves a very bitter taste and huge disappointment at the very moment. Another piece of advice - rooms at the front of the hotel are very, very noisy - the hotel restaurant (yes - exactly one where outside clients get priority over hotel guests) is just below - on the ground floor of the 2 storey building - so if your rooms are located there (108/109) forget about sleeping with your windows open (even with windows closed you still get a fair share of laughs and swears from the guests below)…. So if you like sleeping with windows open, opt for a room at the back!!! Overall, the hotel product is great and deserves a recommendation, as price / quality ratio is very good. I guess we were unlucky with the room service mishap, as the rest of the offer is great.…
I had a chance to stop here for 2 nights during my business trip. Elegant interiors combined with excellent service, glamorous rooms and variety of healthy food for breakfast definitely will make your stay more than only pleasant. The Browar restaurant is serving tasty dishes with twist and beer lovers will find here “homemade” brewed beers - at least they have always 4 different sorts available. Spacious swimming pool, gym, saunas and variety of different spa treatments will help you to relax after the whole busy day:-)
This hotel is located in the middle of the town and has a spa and pool. The room I had was spacious and everything you could think of was there. The service was also great and the breakfast too. So I would highly recommend this hotel for any visitor to Bialystok. The pub at the entrance is great too for classic polish dishes and local beers.
The hotel is very clean and gives a nice feeling. The staff is efficient and very willing to help where ever needed. The food in the restaurant is one of the best I've had for a restaurant kitchen in an hotel. The service is very good as is the price. Only issue was the sauna. They are much too cold for a sauna. Don't think they reach the temperature they should have. The pool is nice but a bit small for an hotel this size.
Amazing hotel , the facilities are super! The pool is very luxurious and the rooms are spacious and finished to a high standard. Breakfast was worth the additional small charge with a wide selection . The hotel set in a great location and I’d strongly recommend this hotel!
Will leave it to the readers to guess our Experience. Booked a week ago for short stay. Hotel management received information 3 weeks in advance from local water supplier that there will be no hot water supply for 3 days due to pipe upgrades. While booking or in their website, no information and we were only informed once we checked in. No efforts were made for any alternatives and simply told no hot water. Am still surprised that Royal Hotel pretending to be 5 star and do not have back up to provide hot water for its guests in this age.
I only visited the restaurant Mont Carlo. Excellent bar and wine list followed by superb attention to details. Delicious steak and cooked to perfection. Enjoy the ambiance and I will definitely be back for more. Highly recommended and you pay what you get.
The hotel itself is excellent - good breakfast, comfortable and clean room, good restaurant for dinner and great location. The hotel is located in a pretty town square, very central in Bialystok, about a 25 minute walk from the station. The hotel also had its own Brewery attached which had a good selection of beer served in the bar (which also served food). However, our communication before we arrived, was very poorly responded to, if at all! I do not think this was down to language problems as two emails, addressed to the email address on their website, were never responded to at all. Having said that, once we were at the hotel, all the staff were friendly and helpful, and our confidence was reinstated!