What makes this hotel extra special is the pine forest that separates the sea from the hotel. Its trees' branches almost reach some of the balconies and their fragrance is enchanting. The sea is a 2mins walk from the spa which is on the ground floor and world-class. Another offer that I took was the free pilates lesson in the morning before I had breakfast and found plenty of options even as a vegan. The personnel is very friendly everywhere and the best thing are the rooms! They are stunning! The choice of materials is sublime! I will definitely return to this hotel as soon as possible and can totally recommend to anyone this place, as it is stunning! And for the prices off-season you should not even hesitate a second to book there!
Apart from excellent location, the stay in the hotel as a whole experience is far away from what we're used to understand as "SPA RESORT". The personnel is either not experienced and lost in between their duties (parking places mistaken, rooms cleande only 3 times over 5 night stay, ...) or very impolite: you dont get a change at the bar (but you are offered to pay 20zł instead of 13zl for prosecco); the lifeguard at the rooftop pool tells your kid "jump to the water and you will be out of here", when after 15 min waiting for espresso you ask politely the bar personel about your coffee you receive a blast of arrogant remarks... Well, all these behaviours of personnel just make your stay unpleasant in a location where the nature gives everything you may need to relax.
I booked a 2 bedroom apartment with forest view. It was clean, modern, comfortable. But it was very noisy until 5am; I think there's a rave party every night in the port. The reception was friendly but a bit chaotic. The location is great but I think it's overpriced considering the toiletries are basic, no dressing gowns, poor quality pillows, rave party, construction work nearby; parking + breakfast are charged on top. Beware they will not accept a credit card booking over the phone.
Professional and helpful staff, modern complex with apartments' standard as good as shown on photos online, secure underground garage, great location- less than min.away from the beach. Highly recommended!
July- trip with parents- was looking for a nice comfortable hotel with beautiful view and relaxing sound of the Sea behind the windows... Well I chose definitely wrong hotel! Check in suppose to be at 4pm - we got phone call on the way if we can arrive a bit later cause room is still not ready. Hmm..nice beginning but ok no problem we 'll be later. We reached around 6:30 pm - imagine we were told to wait another 30 min cause room was not prepared. Finally when I entered the room with a hope that I 'll relax after long trip unfortunately it was just impossible! Balcony was facing construction ( for the rest of my holidays since early morning till late night hours labours working there were making terrible noise) but it's nothing comparing to the passing each hour trains - well I know schedule wladyslawowo- hel by heart after holodays in this hotel. I was requesting suit with a nice view, quite- room where with my parents we can spend nice time in case of rain such common in Poland! I got view for the cranes and railroad tracks!!! It's not possible to sleep there at all!!! I went to talk with 'manager' of the hotel... Well I don't know why this lady is working on this position cause her attitude, behaviour towards guests is terribly rude. I believe that such term as customer service was never introduced to her.She didn't bother herself to be at least a bit understanding, she didn't even apologise for the situation which we were facing. Instead she proudly pronounced sentence that as a hotel they wrote information on their website according to ongoing construction work near the hotel. Well I was booking hotel by booking.com and such information was not mentioned there for Sure! But who cares- it's July- plenty of naive people looking for an available room! I regret that I lost pictures and video which I took from this 'lovely' suit...i don't wish anyone to have such holidays as mine. Waste of my money and health - next time I would not stay there even for free.…