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Hotel Aqua Sopot Family & Friends

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Zamkowa Gora 35, Sopot 81-713 Poland
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Traveler (37)
Room & Suite (23)
Dining (14)

About

#11 of 35 in Sopot
Location
4.3
Cleanliness
4.5
Service
4.4
Value
4.2
The hotel was opened in March of 2007. It has 50 rooms, each with private bath, phone and TV. It is rated a 3-star hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Indoor play area for children
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Paid public parking on-site
Parking
Wifi
Restaurant
Breakfast buffet
Kids' meals
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Polish
172Reviews2Q+A10Room tips
Traveler rating
  • 80
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  • 25
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itismemoi wrote a review Jun 2021
Warsaw, Poland42 contributions53 helpful votes
We had a long weekend here in Poland and took the opportunity to travel to Sopot. The Hotel is located at a superb location which was excellent for us travelling with a dog. We arrived late at night and were happy, that they have a 24/7 reception. Even the parking lots were limited, I could park my car in the garage. One disadvantage was, that our car is so terrible big, that I only could get out of the underground garage by driving out backwards but I wouldn't blame the Hotel for that, it is just, with long large cars, it is tricky. The rooms were nice and the beds very comfy. They were actually so comfy, that it was difficult to get out of them. Once in, you are trapped ;) The bathroom was average with a sink, toilet and a shower. My daughter had her own room and hers looked similar like ours. Not sure if this is something new but if you wanted the room to be cleaned you had to ask for. It was no problem for us, we only stayed for 4 days. We booked including breakfast and it was not a big buffet compared with other Hotels but a good one with all kinds of cold and warm meals and drinks and it was very nice. An extra point for us was, that we could enjoy our breakfast outside and could take our dog with us. The Hotel is close to the main street, which is going along the coast from Gdansk, Sopot, Gdynia up to Hel and therefore very convenient. I wouldn't call it myself the most quiet area due to the Street but it is still very calm. What we didn't expect was the location itself. It is a 5 minutes walk to the beach and what was a fantastic positive experience. You walk 100 meters and end up in the middle of a beautiful park/woods, where you have stairs to get down to the beach. The park/woods contained bicycle track, inline-skating track and of course one for pedestrians. The beach was not overcrowded and had a small Restaurant, where you could buy drinks and food, some installed umbrellas and as many people might not know, a dream of a beach. A dream, because it is wide, fine sand and clean. Maybe the best feature was, that only 2 km. away is the "fun-mile" of Sopot, with Restaurants, some shops and entertainment. Because it is not far away, we walked every evening to the square, where the Marina lays and searched for a nice Restaurant. In a nutshell. It was worth the trip, worth the money, good for a family and we enjoyed every minute spending there. I don't think, you will regret it!
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Date of stay: June 2021
Location
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Response from Marzena Szawarska-Niczko, General Manager at Hotel Aqua Sopot Family & Friends
Responded Jun 10, 2021
Dear Guests, We appreciate you taking the time to complete a survey regarding your recent stay with us. I would like to personally thank you for your detailed description of the hotel, its interiors and surroundings. On behalf of our entire staff here at the Hotel Aqua Sopot we would like to thank you for your comments and we hope to see you again when your travels bring you back to the area! Please “Like” us on Facebook to stay informed of our upcoming news, events and promotions. Looking forward to welcoming you next time in our Hotel. Angelika Piekarska Front Office Manager
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tony d wrote a review Sep 2020
Bradford, United Kingdom46 contributions21 helpful votes
A lovely hotel next to the Aqua Park and beautiful forest. Only 300 metres from the beach and within waking distance to the main town. The staff were extremely welcoming and helpful. Rooms spacious and the buffet breakfast plentiful. I would not hesitate to stay here again should I ever revisit the area.
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Date of stay: September 2020
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Doug W wrote a review Nov 2018
Huntingdon, United Kingdom31 contributions25 helpful votes
The room we stayed in was nice, warm and quiet, maybe a bit small but for a short stay it was ideal. Staff were helpful even at 2am after my mother had a fall at the airport and they helped with getting a plaster sorted. Breakfast was good with plenty of choice of meats and cheeses etc.
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Date of stay: November 2018
Rooms
Location
Service
Trip type: Traveled
1 Helpful vote
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Response from Dobry-Hotel, Team Leader at Hotel Aqua Sopot Family & Friends
Responded Dec 11, 2018
Dear Guest, thank you very much for your recommendation. As a team, we do our best to make our Guests feel special. We are happy that we can exceed your expectations. Looking forward to welcoming you next time in our Hotel.
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Jakub F wrote a review Aug 2018
Czech Republic340 contributions156 helpful votes
This was a great stay in Sopoty! The hotel has nice cosy rooms with comfortable beds and every morning fresh-tasty breakfast! There is also free fitness centre and underground parking which is paid per night. Beach is like 3 minutes down stairs.
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Date of stay: July 2018
Location
Service
Sleep Quality
Trip type: Traveled
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Response from Dobry-Hotel, Team Leader at Hotel Aqua Sopot Family & Friends
Responded Oct 15, 2018
Dear Jakub, Many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. Please “Like” us on Facebook to stay informed of our upcoming news, events and promotions. We look forward to welcoming you back soon!
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jolantadesigninclay wrote a review Jun 2018
Mississauga, Canada2 contributions
Staff friendly and eager to help. Breakfast choice is overwhelming, there is always something for everybody to choose from. And hotel is very close proximity to a great water park not to mention walking distance to the famous Sopot Molo. (pier)
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Date of stay: June 2018
Value
Rooms
Service
Trip type: Traveled
Room Tip: If you want a room with balcony you have to book early. There are only few avialable.
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Response from Dobry-Hotel, Team Leader at Hotel Aqua Sopot Family & Friends
Responded Oct 15, 2018
Dear guest, Thank you for your review and for sharing your recent experience at Hotel Aqua Sopot. We love feedback and are pleased to hear that you enjoyed your time with us. The entire hotel team is looking forward to welcoming you back soon! Please “Like” us on Facebook to stay informed of our upcoming news, events and promotions. We look forward to welcoming you back soon!
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WiseTurttle wrote a review Apr 2018
Nottingham, United Kingdom17 contributions12 helpful votes
I stayed here in April whilst driving in Poland. Friendly and professional staff. Excellent location (20 minutes walk to Sopot pier) and fabulous breakfast - overwhelming choice. Clean room and public areas. No issues. Free parking was an added bonus. Oh and the Wifi actually works throughout the hotel!
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Date of stay: April 2018
Value
Cleanliness
Service
Trip type: Traveled
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Response from Dobry-Hotel, Team Leader at Hotel Aqua Sopot Family & Friends
Responded Oct 15, 2018
Dear Guests, We appreciate you taking the time to complete a survey regarding your recent stay with us. I would like to personally thank you for your description of the hotel, its interiors and surroundings. On behalf of our entire staff here at the Aqua we would like to thank you for your comments and we hope to see you again when your travels bring you back to the area! Please “Like” us on Facebook to stay informed of our upcoming news, events and promotions.
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bryanedwin wrote a review Oct 2017
Milton Keynes, United Kingdom809 contributions327 helpful votes
This cheerful little place looks like it was designed and decorated from an IKEA catalogue. It's fresh and clean and the staff are willing and cheerful. It's also just a short walk through the woods to a magnificent, sandy beach and the longest wooden pier in Europe. And for families, there's a water park next door. However, here's their dirty little secret - they don't like towels. We booked in for four nights and, despite repeated requests for our towels to be changed, the original (by now soiled) ones were still there when we checked out. Bizarre.
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Date of stay: October 2017
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Trip type: Traveled
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Response from Dobry-Hotel, Dyrektor generalny at Hotel Aqua Sopot Family & Friends
Responded Jan 15, 2018
Dear Bryan, We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Best regards, Piotr Rudziński General Manager
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robertparker195 wrote a review Sep 2017
Colchester, United Kingdom53 contributions53 helpful votes
We have been coming to this hotel for a number of years. It has changed owners at least twice, last time we visited it was a Best Western, now an Aqua hotel. Recently refurbished it the public areas in particular are attractive. We use it because it has good disabled access and is within walking distance (20 mins) of the Sopot Molo (pier) where there is plenty of restaurants and good beach. Rooms are not big but reasonable value. One of the best breakfast buffets anywhere! Worth going just for the breakfast. Restaurant food is good but staff training could be improved a bit. Our waiter took our food order, (only three of the four of us were eating), didn't write anything down then came back 10 mins later asking what we had ordered! There were two fish dishes on the menu, I got the one I didn't order, but it was good! Reasonable English spoken by most of the staff, not a problem for us anyway as two of our group spoke Polish. Only real criticism is the horrendous access coming out of the underground car park! We will continue to use it as our hotel of choice in this area.
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Date of stay: August 2017
Rooms
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Service
Trip type: Traveled
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Response from Dobry-Hotel, Dyrektor generalny at Hotel Aqua Sopot Family & Friends
Responded Jan 15, 2018
Dear RobertParker195, Thank you for your recommendation and for taking the time to write about your experience. I hope we will be able to host you again soon! Best regards, Piotr Rudziński Dyrektor Hotelu
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Jowita K wrote a review Aug 2017
3 contributions
I decided to write this review to warn people about the size of these rooms. They are SUPER, SUPER SMALL!!!!! the pictures on the website make this place look incredible. The carpers are dirty, there is no small fridge to even put a drink in. We are a family of 4, they could not accommodate us with one room and upon reservation devited the two children between us and grandparents. Not thinking much of I still reserved the hotel. On arrival I understood really quickly why! They put two single beds together for me and my husband and a foldout for one child because the other foldout won't even fit in the room!!!!! Don't ever book this place, it's old, dirty and made for dwarfs
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Date of stay: August 2017Trip type: Traveled
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Response from Dobry-Hotel, Dyrektor generalny at Hotel Aqua Sopot Family & Friends
Responded Jan 18, 2018
Dear Jkaufusi, Thank you for taking the time to write about your experience. The size of the rooms are in line with the three *** hotel standard.A family of four should choose a larger lux room to feel comfortable.Unfortunately, such rooms sell the most quickly in the summer. If you would like to visit us again, please contact me directly and I will do my best to improve the first, not the best impression. Best regards, Piotr Rudziński Hotel Manager
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kaloryna wrote a review Jun 2017
Chipping Ongar, United Kingdom18 contributions5 helpful votes
Loved the location. That's all. 3 mins down the steps from the beach. Lovely beach walk to the pier (molo), and also to Gdynia Orłowo. Also very convenient for aquapark and spa. Enjoyed that. Booked last minute, but not any cheaper. Initially offered a better room (110), but on arrival got one of rather low standard (103) in a stuffy corridor with no ventilation whatsoever! The room was supposed to be a double, but turned out to be twin. Got permission to move beds, and what came from underneath was really shocking. Dust, feathers, stained carpets. Hair on the headboard of the beds... They really need to improve the standards of cleaning. Got the reception to change the room, but faced a rather ignorant reaction. Not a word of apology. Funny faces instead. Definitely overpriced for the standard and also for the quality of customer service. Didn't buy a breakfast, but wanted to get a quick coffee before we left. No one was available to make it for me in the restaurant for over ten minutes. Shame, really. Otherwise, ok.
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Date of stay: June 2017Trip type: Traveled
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Response from Dobry-Hotel, Team Leader at Hotel Aqua Sopot Family & Friends
Responded Oct 15, 2018
Dear Guests, We appreciate you taking the time to complete a survey regarding your recent stay with us. I am very sorry for the inconveniencies that you experienced. On behalf of our entire staff here at the Aqua we would like to thank you for your comments and we hope to see you again when your travels bring you back to the area! Please “Like” us on Facebook to stay informed of our upcoming news, events and promotions.
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Previous
PRICE RANGE
$66 - $129 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Best Western Villa Aqua Hotel
LOCATION
PolandNorthern PolandPomerania ProvinceSopot
NUMBER OF ROOMS
50
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Frequently Asked Questions about Hotel Aqua Sopot Family & Friends
Which popular attractions are close to Hotel Aqua Sopot Family & Friends?
Nearby attractions include Kolibki Adventure Park Gdynia (0.5 miles), Aqua Park Sopot (0.08 miles), and Skansen Archeologiczny Grodzisko (0.6 miles).
What are some of the property amenities at Hotel Aqua Sopot Family & Friends?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Aqua Sopot Family & Friends?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Aqua Sopot Family & Friends?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Hotel Aqua Sopot Family & Friends?
Conveniently located restaurants include Manca Restaurant, Haffner Restaurant, and Bulaj.
Are any cleaning services offered at Hotel Aqua Sopot Family & Friends?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Aqua Sopot Family & Friends?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Aqua Sopot Family & Friends offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Aqua Sopot Family & Friends?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Hotel Aqua Sopot Family & Friends?
Many travelers enjoy visiting Harbour Station (4.4 miles).
Is Hotel Aqua Sopot Family & Friends accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.