Asked for a twin room for 2 adults, received a double bed and a sofa bed. Which was not what we asked for , hotel quite dated Shower is in a bath ( not accessible in case of disabilities ) Pool showers freezing cold and pool staff were very unfriendly to busy talking in the back
I stayed in Haffner with my family (my wife and two kids 3 and 6 year old). Personal was very kind and tried to assist in all what we need. Especially I am grateful to Jacob Samson who during the whole day looked for wallet of my wife which she lost and finally find it. Our ID cards were inside this wallet and it could be big challenge for us to lost it in out last day of hosting.
I rarely post, but in this case I did. The pictures on their site are very deceiving, the pool is very basic, the place is located in the middle of a neighborhood and it's much smaller than what the pictures represent. This is NOT a 4 star hotel!!!!! A very BASIC room (I had to take a double take from the pictures and what I actually got), small shower, and breakfast is equally basic. Prices are expensive here. Roomservice tried charging me 80 PLN for less than a liter of water!!!! If you are looking for luxury this is not your place. Is the hotel bad overall, absolutely not. It was very clean, the staff was pleasant and it is easy to get to. However, for the price of $150.00 a nite, you can find much nicer places… THere are 3 star hotels on the beach for less than this price….. They advertised a private beach but when I asked, oh it's closed. We had to use another hotel's beach which served drinks. It's the little things that you expect from a place that is rated 4 stars which is equivalent to the Sheraton, Hilton, etc… Top tier hotels…. Look elsewhere. …
I have made a reservation w/o an option to cancel. Nowhere did it say that the entire wellness, pool and saunas are going to be closed and that there is renovation going on in the hotel. This is not how you should treat the guests and not providing such information during a booking is just shameless. I only received an email after the booking (which i prepaid) w/o option to cancel Very bad experience even before coming over.
Everything from offer, information and organisation was very god. Food was excellent. Rooms are clean and ok. Spa area was nice. Staff was helpful. Location is nice a short walk to park, beach and restaurants. Perfect for kids with playroom. We enjoyed our stay and everyone was satisfied.
Really great place to stay. Starting from booking experience, sales team was very responsive I had all the info I needed to book and transfer the money - through check in, parking and all of the aspects of our stay (there were seven of us, three rooms altogether). Xmas festivities were really cool, food was great both taste and selection (local and international). Rooms spacious just enough. Big enough pool, clean water. Awesome steam room and sauna. I will definitely consider our stay there in the summer. Many thanks to the whole team! Great job !
We’ve stayed at this hotel in August for three nights during a trip around Poland. Everything from the check-in experience to departure was truly fantastic. Room was spacious and furnished to high standard with very comfortable bed. We had breakfast on both mornings and it was perfect, I loved cooked one (best bacon ever!) and breads while missus loved the continental part. At the back of the hotel there’s a nice forest kind of place ideal for a morning run and 200m away was large park. Hotel’s pool was also great and large enough for a morning swim. Short walk to the beach, only managed to get to the hotel’s private beach once which was clean, nice loungers and bar offered good selection of drinks snacks, best part was amazing massage from Jakub on the beach, definitely recommend having one as having it on the beach is a completely different experience to typical one in the spa. Overall all the staff was professional and offered us some great tips on what to do in Tricity. Service and food in the restaurant was fab, it tasted fresh seasonal and delicious unlike most of the hotels we stayed in the past - definitely missus had a good idea to stay there for dinner last night. Will definitely return to this hotel next year as the Sopot’s beach is now our most favourite summer destination. …
Beautiful hotel with world class service! The private beach offers privacy as well as the beach bar has an extensive beverage menu. Top notch Jr.suite, decorated wonderfully with high class materials. In my opinion the best hotel in Sopot and I’ve tried the ones who matters.
Couldn’t be more pleased with the hotel standard, staff and service. Loved the beautiful room as we’ll. A special thank you to the most lovely girl in the bar, who also makes the best aperol spritz. Definitely coming back
For my taste I found the Haffner to be a little bit stuffy. The standard rooms were a bit small and did not resemble the photos on the website. Pillows are very small. The restaurant was good but had a very limited menu and closed early along with the beach bar. TV does not have any English channels. During a long trip in Europe we were looking to chill out on the beach in Sopot. The weather did not cooperate, which is not their fault, but the hotel did not make up for it either. If we went back to the area we would try another hotel.