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Sofitel Grand Sopot

#3 of 23 Hotels in Sopot
Certificate of Excellence
Powstancow Warszawy St 12/14, Pomorskie, Sopot 81-718, Poland
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Sofitel Grand Sopot
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653 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed yesterday NEW

We were there from Wednesday until Sunday. Hotel arranged pickup at airport (set price, 80 zloty). As my better half had her birthday on that very Friday i contacted them trough Facebook and they helped me arrange something special for that day. So when the day came and after we have had breakfast in the amazing dining hall (where they... More 

Helpful?
Thank Thomas B
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Rooms are nice and clean. Good beds. Had a broken lock in the bathroom door. We were mostly happy with the service, but had one incident that was not pleasent at all. We were 4 people having some drinks in the bar, I asked the bartender if had time to take an order, i was told to wait cause he... More 

Helpful?
Thank superboe
Warsaw, Poland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Easily the worst 5 star hotel I've ever stayed at. Cannot possibly understand why it has a 5 star rating and costs just as much as the sheraton next door. Everything looks and feels old. Rooms will remind you of your grandmas place (mind you we stayed in a supposedly "luxury room"). The breakfast was absolutely disgusting - worst hotel... More 

Helpful?
1 Thank aelkins365
GeneralManagerSopot, Guest Relations Manager at Sofitel Grand Sopot, responded to this review

Dear Ms / Mr. Aelkins 365, That You for your feedback about the stay in our hotel. I am very sorry that failed to meet all of your expectations. Thanks for your valuable comments, I would definitely share them with the entire team.You are right madam/sir, we are a very old hotel that's why we go refurbishment of rooms. I... More 

Oslo, Norway
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

• Reservation and Check in Booked in August, contacted the hotel right after booking because me and my wife had an anniversary and asked for some suggestion to surprise her. The hotel was not interested, and did not do anything positive/extra for us. I booked also a limousine through the hotel from the airport to hotel I august, I got... More 

Helpful?
2 Thank John M
GeneralManagerSopot, Guest Relations Manager at Sofitel Grand Sopot, responded to this review

Dear Mr. Mankarios, Thanks for your feedback about the stay in Sofitel Grand Sopot. I am very apologize that your stay was not successful. I have an information that you recive an extra amenities in the room. I am so sorry that if that was not it. You are right, we are very old hotel and our equipment is worn-out.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently returned from a three night stay in the Grand Hotel, the service in the hotel was excellent and the staff couldn't do enough for us. The room was warm and had everything you would need and the bed was extremely comfortable. The position of the hotel was very good and the restaurants and bars were in walking distance. A... More 

Helpful?
Thank steven u
GeneralManagerSopot, Guest Relations Manager at Sofitel Grand Sopot, responded to this review

Dear Mr. Steven, Thank you very much for the kind message regarding your stay at Sofitel Grand Sopot. We are very happy to see how much you enjoyed the quality of service provided to you throughout your stay with us. We are looking forward to seeing you in Sofitel Grand Sopot. Best Regards, Aleksandra Hinz Concierge / Guest Relations More 

Benbecula Island, United Kingdom
Level Contributor
135 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I decided to bring our dear friends here to celebrate their 30th wedding anniversary. We have been here before and thought they would like it also. They were very impressed from check in to check out. The breakfast was very busy on the first day as it was a Sunday but the food was very good. The... More 

Helpful?
Thank CHrisCooper
GeneralManagerSopot, Guest Relations Manager at Sofitel Grand Sopot, responded to this review

Dear Mr. Cooper, We very much appreciate your comments regarding your stay at the Sofitel Grand Sopot. Thank you for choosing our hotel for such an important anniversary.We are very pleased that our staff met your expectations It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will... More 

London, United Kingdom
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed January 4, 2016

Stayed for a week with a toddler and baby and had a truly lovely stay. Great room overlooking the beach and molo, cots ready in the room with cute reindeer toys for the kids when we arrived. Housekeeping didn't bat an eyelid when our toddler unfortunately was a little unwell and room was cleaned very well and quickly. Breakfast buffet... More 

Helpful?
1 Thank davofrombr3
GeneralManagerSopot, Guest Relations Manager at Sofitel Grand Sopot, responded to this review

Dear Davofrombr3, Thank you very much for sharing your comments about the hotel, especially such positive one. I am really sorry for this inconvenience with a room and I am glad that you are satisfied with our quick reaction. I can assure you about the procedures which have been implemented to avoid this problem in the future. It is greatest... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

This is the second time I have stayed in this hotel in the past five years. Previously it was in the summer and we enjoyed the private beach and excellent waiter service to our deck chairs. This time around we came to celebrate the New Year's Eve celebrations at a dinner and dance held in the old Casino section of... More 

Helpful?
1 Thank andrzej2
GeneralManagerSopot, Guest Relations Manager at Sofitel Grand Sopot, responded to this review

Dear Mr. Andrzej, Thank you for your feedback, which is very much appreciated. Its is heartwarming to read such a good opinion about our New Year's Eve ball which we wanted to be perfect. I am very sorry for the first evening and not the best experience in restaurant. Thanks to your comments we will try to avoid such mistakes... More 

Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

Stayed a few times in August on business , really a very grand, very comfortable hotel in an idyllic location. Very friendly staff , very helpful staff , a very very nice hotel and a treat to stay in . Breakfast was extremely good, restaurant is luxurious and the gardens and views very nice.

Helpful?
Thank David J
GeneralManagerSopot, Guest Relations Manager at Sofitel Grand Sopot, responded to this review

Dear Mr. David, Thank you very much for sharing your opinions about our hotel. I have shared your feedback with everyone in the hotel which will be perfect motivation to always provide the best service. We are looking forward to seeing you next time in our hotel. Best Regards, Aleksandra Hinz Concierge / Guest Relations More 

Saint-Paul de Vence
Level Contributor
95 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
5 of 5 stars Reviewed December 31, 2015

A magnificent building with direct access to the beach, a true art deco decoration (e.g. black and white tiles in the bathroom, lamps in the bar), an attentive approach that makes you feel welcome from the moment you step in till you leave. Spacious room with a full view of the beach and the jetty, excellent bed, complete set of... More 

Helpful?
Thank Chagoule
GeneralManagerSopot, Guest Relations Manager at Sofitel Grand Sopot, responded to this review

Dear Chagoule, At first thank you for sharing your opinion about your stay in Sofitel Grand Sopot it is very much appreciated. I am very happy that time you spend in our hotel was that positive. I am very sorry that you experienced this one small defect on the shower doors. I can assure you that proper employees are already... More 

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