A complete lack of basic customer service understanding and appreciation. Really bad customer service in a hotel that could have been a great experience if it hadn’t been for the staff. Food and location was good or great.
Fantastic location in the old town and on the river. Comfortable rooms we were lucky to get a room on the fourth floor with a panoramic view of the river. Everything are within walking distance. Take advantage of the rooftop bar a tranquil spot to relax
This is very nice and clean hotel. Location is excellent . Close to Gdańsk Stare Miasto with a lot good restaurants, bars and coffee shops. Absolutely delicious breakfast with a lot of good food.But what is the best in the hotel is costumer service. Front desk staff extremely helpful and professional. Restaurant and bar staff very friendly and professional . Special recognition for Magda from the ground floor bar.
Being a member of Hilton Honours we have always enjoyed our stay and hilton Gdansk stay was one of those too.Great standards,Clean rooms,Great Hospitality and the best location.Front desk staff was really good and helpful.Breakfast was good.overall great experience.
Ideal for families and friends. Great location. Plenty of relaxing areas. Close to some fine restaurants, site seeing, shopping and entertainment. Very good value, breakfasts and parking a little pricey.
Very good rooms, spacious and well kept. Good service from helpful staff. Restaurant/bar F32 at floor offers tasteful meals and a drink to round off the day. Well recommended hotel. Hotel also offers garage, which is positive seeing the central location with very limited parking. Walking distance to endless restaurants and central city.
Spent a great night at this luxury facility. The staff is perfect, and made me feel welcome from minute one. This is a Hilton Hotel that should be the standard by which others aspire. I look forward to a return visit very soon.
Great place, super location, competent and extremely nice staff. we took the suite upgrade and it was really worth it - great space and view on the river. the furniture somewhat old but it did not disturb us at all. There is a great restaurant Mercato at the hotel that we consider much better than highly praised Fellini near by (that we found pretentious and not very good). Mercato is certainly worth visiting. There is a spa and a tiny pool at the top roof - not very funktional but charming. The only thing not working in this hotels are far too low chairs in the restaurant and VERY uncomfortable bigger chairs in the bar lobby. Otherwise truly lovely and we will certainly return here soon.
Can only recommend the Hilton in Gdansk. Rooms are well suited and in top condition. Friendly staff. Breakfast was great. Locationed directly on the water front, surrounded by many resturants give the hotel a 10+ for location alone All in all the perfect experience
One of my favorite hotels in the world due to room( bed) quality, friendly staff,location, friendly parking. The biggest points in my opinion is that i feel refreshed after a night sleep in this hotel!
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