Stayed here 21 Sept till 25th we had room on top floor at rear of hotel not the best view I've had but booking online does give you the option for river view at extra cost. We arrived in the morning and went to reception just to dump our bag and go for something to eat but our rom was already ready. Lovely clean spacious room all mod cons inside including ng a safe. We opted for breakfast Inc deal when we booked lovely breakfast with plenty to choose from and we'll mannered staff.. I can't comment on pool area or rooftop as we did not venture there even tho it was on same floor as our room Can't fault our stay here and would come back again.. Points Plenty off hand sanitiser around 2 people per lift at anytime Masks must be worn Masks are worn in breakfast area until you are seated also disposable gloves are provided for when you go and pick what you want from the breakfast buffet..

As soon as I walked through the door, I was greeted by a very smiley receptionist who instantly made me feel comfortable. She spoke excellent English and was very good at explaining things. I had a very odd request of asking to borrow a computer mouse, with little expectation that this would be possible. The receptionist immediately phoned Maintanence who it turned out had one left which he was able to give me. She tested the mouse to make sure that it worked and refused my offer to give her a deposit, trusting that I would bring it back. That she went out of her way to fix this odd request was very impressive - a lot of staff would just say 'no' because they wouldn't want the hassle. The room was very comfortable with a big shower, bed and desk which was perfect for doing work on. It had big windows which had a view of the airport runway which was cool. There was a hand written note from the General Manager welcoming me and a gift of Xmas tea which was a really lovely touch. Breakfast had an incredible selection - even including a pancake maker - with continental and full English available. I was very sad that I had to get up so early that I wasn't hungry enough to eat very much! I was genuinely sad when I had to leave and would have loved to stay more than one night. It completely removed the stress of travelling back home because it was just a two minute walk across the road to the airport. Overall, there are lots of fancy and posh hotels which charge a lot more than this hotel and which have staff who do the bare minimum. Hiltom Gdansk offered the best service I have ever recieved in a hotel despite costing less than £70 for my room. I was so impressed that I emailed the General Manager straight after I checked out complementing her on the hotel. I have never done this before and wouldn't have put in the effort had it not been exceptional. When I visit Gdansk again, I will be staying here. Congratulations to the managers and staff.

This hotel is in an excellent location near the river and old town and close to many bars and restaurants. It is also around 15 minute walk to the main station. The rooms were spacious, modern and tastefully decorated so are more than ideal for a weekend away. The bed itself was also extremely comfortable. The bathroom was large enough for both a bath and separate shower and was spotlessly clean. Due to COVID regulations, cleaning and fresh towels were only done on request. The hotel also benefits from small gym and pool and a rooftop bar. We really enjoyed the breakfast buffet each morning as the choice was enormous and certainly better than previous Hilton’s we have stayed at – especially enjoyed the smoked salmon and other smoked fish, and the fresh honeycomb was a big bonus. Not forgetting all the super friendly and helpful staff who helped us make the most of our stay in Gdansk Overall, for the price and location, you could not find a better hotel – 10 / 10