Clarion Congress Hotel Ostrava
Zkracena 2703/84, Ostrava 700 30 Czech Republic
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Room & Suite (33)
Dining (16)
About
#4 of 18 hotels in Ostrava
Location
3.6
Cleanliness
4.5
Service
4.4
Value
4.1
Clarion Congress Hotel Ostrava**** is located in a quiet area of Ostrava, just few minutes from the city centre. This property is the nearest hotel accommodation to the Ostrava-Mosnov international airport (just 20 km away). The hotel offers easy access to D1 and all the other major international motorways and is conveniently accessible by public transport from nearby railway and bus stations.The hotel boosts 169 rooms and suites. All rooms are air-conditioned and equipped with complimentary Wi-Fi, SAT TV, direct-dial telephone, bathroom with bathtub or shower.Clarion Congress Hotel Ostrava is an important regional venue for conferences, conventions, company, and business meetings. Multifunctional CEZ Arena (home to concerts, premier sporting and special events and offers 10 500 seat capacity) and SSK Vitkovice City Stadium sports complex are only a 2 minute walk from the hotel.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Spa
Wifi
Hot tub
Indoor pool
Outdoor pool
Sauna
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Modern
Business
Location
Full view
36Car recommended
Grade: 36 out of 100
12Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
Zkracena 2703/84, Ostrava 700 30 Czech Republic
Name/address in local language
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152Reviews0Q+A9Room tips
Reviews
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Extremely friendly , efficient staff. excellent service. at the reception, at the restaurant, for room service, at the bar....all make you feel very welcomed. there are 2 buildings, one newer modern and one still not renovated but with larger rooms. Very comfortable showers and rooms, with nice colors in the new part. More space but older but SUPER CLEAN!!
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Date of stay: October 2020Trip type: Traveled on business
Location
Cleanliness
Service
Room Tip: there are 2 types of rooms newly decorated or older but bigger rooms. any flor is fine, itis in a...
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Helpful
Had a weekend conference at the arena next to the hotel and it was an ideal location to be at. The staff at the hotel was very helpful, responsive and positive. The room was fine for the two days I was staying clean and spacious. Breakfast in the morning was amazing and the resturant in the hotel for dinner was very nice
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Date of stay: November 2019Trip type: Traveled on business
Helpful
Response from RadimBenes, Generální ředitel at Clarion Congress Hotel Ostrava
Responded Nov 19, 2019
Dear Guest, Thank you for taking the time to fill out our online review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Michael Seifert Cluster General Manager Clarion Congress Hotel Ostrava, Imperial Hotel Ostrava and Quality Hotel Ostrava City
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+1
I would never have imagined that on the road back home I find a hotel like this. Arrived late after 21 and first for surprise I had a voucher for visiting great spa with saunas, pool, jacuzzi. Super relaxing after long drive. Room was increadible, super bed, pillow. And the price was for this night just 38€. For sure THE BEST price and Quality combination I’ve been to. Wonderful 😍
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Date of stay: November 2018
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Response from RadimBenes, Generální ředitel at Clarion Congress Hotel Ostrava
Responded Nov 26, 2018
Dear Victor, Thank you for sharing your positive feedback and for your stay! We hope your next visit will be even more pleasant than the previous one. Sincerely Radim Beneš General Manager
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First, the highlight. The restaurant at this hotel is top shelf. It is really really really good. Everything from the look and feel all the way through to the food and service of this restaurant is really good. Because there is virtually nowhere else to eat around this hotel, we were forced to eat lunch and dinner here every day for 4 days. Each of us had 4 different lunches and 4 different dinners. Every single dish was good, and the good service consistent. The hotel itself, well, nothing to complain about, and nothing to wright home about either. Clean, efficient and comfortable. All that you need. My only major complaint; the hotel's website shows a pool and whirlpool. These are not part of the hotel, but belong to a wellness centre on the property. What that means for a hotel guest is that we had to pay to use the pool, whirlpool and gym. The hotel did give us each a voucher to use these facilities, but it is for one visit. Thereafter you have to pay to use the pool or gym. This was the first time ever that I found myself needing to pay to use a pool or gym at a hotel.…
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Date of stay: September 2018Trip type: Traveled with friends
Location
Cleanliness
Service
Room Tip: bring extra money to usethe gym and pool
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Response from RadimBenes, Generální ředitel at Clarion Congress Hotel Ostrava
Responded Oct 11, 2018
Dear Mr Ryan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. Free wellness center enty depends on type of your reservation. If you want wellness centre enry included in your stay, please don't hesitate to write your requirement to your reservation. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Radim Beneš General Manager
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Overall pleasant 2 days stay. This hotel should be refubrished. It is a little worn out. Rooms are quite spacious. A/C was okay. Very friedly and effective staff. Long way from city center. Brakfast basic but good. Dinner was also basic but nothing wrong with it, quite tasty.
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Date of stay: September 2018Trip type: Traveled on business
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Response from RadimBenes, Generální ředitel at Clarion Congress Hotel Ostrava
Responded Jan 17, 2019
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Radim Beneš General Manager
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I am frequent business traveller and I have been accomodated in this hotel several times. Rooms meet 4 star standard (book superior rooms - they are modern and clean). The breakfast is really very good!!! It is one of two hotels I have ever been where I was really happy with scrambled eggs! I will for sure accomodate in this hotel in the next business trip to Ostrava again.
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Date of stay: June 2018Trip type: Traveled on business
Value
Rooms
Service
Room Tip: Book superior room
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Helpful
Response from RadimBenes, Generální ředitel at Clarion Congress Hotel Ostrava
Responded Aug 8, 2018
Dear Mr. Michal, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards,
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I and my daughter came for the summer sport camp . The location was very good for us as our aim was to stay exactly in this spot. The hotel room is out of the center and all other things like pubs , restaurants , shops are really far. But I want to tell about the hotel . The reception stuff is very polite , always smiles , comunicates very nicely ! Its + The breakfast is really high quality ! Its + The restaurant food is good and the waiters are really attentive ! Its + The standard room is small with old furniture . I would rate it 2 stars ! Its a big - ! We stayed 7 nights and the room cleaning came only 2 times . Several times I was looking for the toilet paper and towels . Its a huge - ! I complained about it in the reception why nobody cares about the room cleaning maybe not every day but every second day ? And nothing changed ! Its a big big - ! And this I would rate 1 star ! The wellness center wasn’t included in my room . When I went to the wellness center they told me to come with the hotel voucher and I will pay less . I did this 3 days . The last day the receptionist said the I can not get the voucher . So , I dont understand why I got these vouchers before ? The good food in the restaurant , good coffee , good restaurant staff , nice corridor of the hotel makes this hotel rate 4 , but other things like room , cleaning , some not understandable rules make this hotel max 2 stars . So I rated 3 stars . I have visited many hotels all over the world .I usually try to see only good things and always write more good than bad . This time it is like it is.... …
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Date of stay: July 2018Trip type: Traveled with family
Helpful
Response from RadimBenes, Generální ředitel at Clarion Congress Hotel Ostrava
Responded Aug 8, 2018
Dear Ms. Renata, Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Congress Hotel Ostrava. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleaning services and room quality on your recent visit. I have shared your feedback with housekeeping manager and front-office manager to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to … Kind regards, Radim Beneš General Manager
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Me and my friends were extremelly satisfied and unbelievably surprised by the New Year's Eve party that exceeded our expectations. Everything was perfect: restaurant's staff, food, music played by the orchestra, attractions prepared for the guests. We have never experienced such a fantastic night. Our room was clean and nicely furnished, the wellness and spa was not crowded and full of fantastic facilities. We will keep great memories thanks to you.
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Date of stay: December 2017Trip type: Traveled with friends
Cleanliness
Service
Sleep Quality
Helpful
Response from RadimBenes, Generální ředitel at Clarion Congress Hotel Ostrava
Responded Jan 3, 2018
Dear guest, I am delighted to read how much you enjoyed your stay with us at Clarion Congress Hotel Ostrava****. I am happy to learn that our New Year's party and all hotels services far exceed your expectations. Once again, thank you for recommending our hotel. We certainly look forward to the opportunity to welcoming you back in the very near future. Sincerely Radim Beneš, General manager
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You can hardly expect such a high level of finish from the outside - rooms are really modern and comfortable: very spacious, cozy and equipped with everything you need during a business trip (e.g.: there is even an ironing board + iron in the wardrobe). Internet good. Breakfast OK. Parking included. Most of the service staff very friendly and helpful. And all of that at very good price. But you must remember that it's not located in the center (you can get there within 10 minutes by taxi @ 200 Czech crownes) - however there is practically nothing interesting around hotel.
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Date of stay: October 2017Trip type: Traveled solo
Rooms
Location
Service
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My partner and I were at this hotel during the Ostrava Music Festival(2nd time, we stayed in another place 1st time, but was already fully booked). First of all, the Hotel is shown as 4 star, I can guarantee this is rather 2 starts at best for the rooms, 3 for how professional the employees are. I ll start with the positive points: I wanted to say the integrated wellness area, but as I have been told it s not part of the hotel, so, no positives here. Negatives: We received a normal room, instead of the superior we booked, and since the hotel was overbooked for the festival, we just had to stay in the normal room. We stayed 4 nights, cleaning service came once!!! multiple times we requested the room to be cleaned, nothing, baffling answers from the reception that didnt even know if the cleaning service would pass by or not, unacceptable. We even had to request clean towels once at 0200 in the morning coming back from festival, since no room cleaning had been done again (although pointed out multiple times, sign at door was present all time), they just didnt care. The room was dirty, see pictures, air conditioned is probably a health hazard (I decided to check and the end of our trip) and never been cleaned since they put it up in like 1950? Furniture is old and outworn, one unsafe cable in the bathroom, see picture. I honestly don't see how people can give any good rating to this hotel, not recommanded in the slightest, stay as far away as possible if you care about your health.…
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Date of stay: July 2017
1 Helpful vote
Helpful
Response from RadimBenes, Generální ředitel at Clarion Congress Hotel Ostrava
Responded Oct 11, 2017
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are surprised by three months old complaint. Please in case of any requirements, please contact reception or manager on duty during your stay. In the matter of cleaning services – we were forced to terminate the employment relationship with housekeeping manager, so we hired a new ones and I believe everything will be perfect at your future stay. Concerning your superior room reservation, we would like to apologize for technological error in provider's reservation system. We refund your room prize difference three months ago to your room-mate. Our hotel meets the most stringent safety standards, so eletricity is 100% safe. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Radim Beneš General Manager Clarion Congress Hotel Ostrava****
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PRICE RANGE
$81 - $108 (Based on Average Rates for a Standard Room)
LOCATION
Czech RepublicMoraviaMoravian-Silesian RegionOstrava
NUMBER OF ROOMS
169
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Claim Your Listing Frequently Asked Questions about Clarion Congress Hotel Ostrava
Which popular attractions are close to Clarion Congress Hotel Ostrava?
Nearby attractions include Ostravar Aréna (0.2 miles) and Vinný sklep U Mostu (0.3 miles).
What are some of the property amenities at Clarion Congress Hotel Ostrava?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Clarion Congress Hotel Ostrava?
Guests can enjoy an on-site restaurant and breakfast during their stay.
What are some restaurants close to Clarion Congress Hotel Ostrava?
Conveniently located restaurants include Zámek Zábřeh Restaurace, Pata Negra, and Benada Restaurant.
Are there opportunities to exercise at Clarion Congress Hotel Ostrava?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Clarion Congress Hotel Ostrava?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Clarion Congress Hotel Ostrava?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Clarion Congress Hotel Ostrava offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Clarion Congress Hotel Ostrava?
Many travelers enjoy visiting Dolní Vítkovice (1.7 miles), Michal Colliery (5.0 miles), and Slezskoostravský hrad (2.9 miles).
Is Clarion Congress Hotel Ostrava accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.