Extremely friendly , efficient staff. excellent service. at the reception, at the restaurant, for room service, at the bar....all make you feel very welcomed. there are 2 buildings, one newer modern and one still not renovated but with larger rooms. Very comfortable showers and rooms, with nice colors in the new part. More space but older but SUPER CLEAN!!
Had a weekend conference at the arena next to the hotel and it was an ideal location to be at. The staff at the hotel was very helpful, responsive and positive. The room was fine for the two days I was staying clean and spacious. Breakfast in the morning was amazing and the resturant in the hotel for dinner was very nice
I would never have imagined that on the road back home I find a hotel like this. Arrived late after 21 and first for surprise I had a voucher for visiting great spa with saunas, pool, jacuzzi. Super relaxing after long drive. Room was increadible, super bed, pillow. And the price was for this night just 38€. For sure THE BEST price and Quality combination I’ve been to. Wonderful 😍
First, the highlight. The restaurant at this hotel is top shelf. It is really really really good. Everything from the look and feel all the way through to the food and service of this restaurant is really good. Because there is virtually nowhere else to eat around this hotel, we were forced to eat lunch and dinner here every day for 4 days. Each of us had 4 different lunches and 4 different dinners. Every single dish was good, and the good service consistent. The hotel itself, well, nothing to complain about, and nothing to wright home about either. Clean, efficient and comfortable. All that you need. My only major complaint; the hotel's website shows a pool and whirlpool. These are not part of the hotel, but belong to a wellness centre on the property. What that means for a hotel guest is that we had to pay to use the pool, whirlpool and gym. The hotel did give us each a voucher to use these facilities, but it is for one visit. Thereafter you have to pay to use the pool or gym. This was the first time ever that I found myself needing to pay to use a pool or gym at a hotel.…
Overall pleasant 2 days stay. This hotel should be refubrished. It is a little worn out. Rooms are quite spacious. A/C was okay. Very friedly and effective staff. Long way from city center. Brakfast basic but good. Dinner was also basic but nothing wrong with it, quite tasty.
I am frequent business traveller and I have been accomodated in this hotel several times. Rooms meet 4 star standard (book superior rooms - they are modern and clean). The breakfast is really very good!!! It is one of two hotels I have ever been where I was really happy with scrambled eggs! I will for sure accomodate in this hotel in the next business trip to Ostrava again.
I and my daughter came for the summer sport camp . The location was very good for us as our aim was to stay exactly in this spot. The hotel room is out of the center and all other things like pubs , restaurants , shops are really far. But I want to tell about the hotel . The reception stuff is very polite , always smiles , comunicates very nicely ! Its + The breakfast is really high quality ! Its + The restaurant food is good and the waiters are really attentive ! Its + The standard room is small with old furniture . I would rate it 2 stars ! Its a big - ! We stayed 7 nights and the room cleaning came only 2 times . Several times I was looking for the toilet paper and towels . Its a huge - ! I complained about it in the reception why nobody cares about the room cleaning maybe not every day but every second day ? And nothing changed ! Its a big big - ! And this I would rate 1 star ! The wellness center wasn’t included in my room . When I went to the wellness center they told me to come with the hotel voucher and I will pay less . I did this 3 days . The last day the receptionist said the I can not get the voucher . So , I dont understand why I got these vouchers before ? The good food in the restaurant , good coffee , good restaurant staff , nice corridor of the hotel makes this hotel rate 4 , but other things like room , cleaning , some not understandable rules make this hotel max 2 stars . So I rated 3 stars . I have visited many hotels all over the world .I usually try to see only good things and always write more good than bad . This time it is like it is.... …
Me and my friends were extremelly satisfied and unbelievably surprised by the New Year's Eve party that exceeded our expectations. Everything was perfect: restaurant's staff, food, music played by the orchestra, attractions prepared for the guests. We have never experienced such a fantastic night. Our room was clean and nicely furnished, the wellness and spa was not crowded and full of fantastic facilities. We will keep great memories thanks to you.
You can hardly expect such a high level of finish from the outside - rooms are really modern and comfortable: very spacious, cozy and equipped with everything you need during a business trip (e.g.: there is even an ironing board + iron in the wardrobe). Internet good. Breakfast OK. Parking included. Most of the service staff very friendly and helpful. And all of that at very good price. But you must remember that it's not located in the center (you can get there within 10 minutes by taxi @ 200 Czech crownes) - however there is practically nothing interesting around hotel.
My partner and I were at this hotel during the Ostrava Music Festival(2nd time, we stayed in another place 1st time, but was already fully booked). First of all, the Hotel is shown as 4 star, I can guarantee this is rather 2 starts at best for the rooms, 3 for how professional the employees are. I ll start with the positive points: I wanted to say the integrated wellness area, but as I have been told it s not part of the hotel, so, no positives here. Negatives: We received a normal room, instead of the superior we booked, and since the hotel was overbooked for the festival, we just had to stay in the normal room. We stayed 4 nights, cleaning service came once!!! multiple times we requested the room to be cleaned, nothing, baffling answers from the reception that didnt even know if the cleaning service would pass by or not, unacceptable. We even had to request clean towels once at 0200 in the morning coming back from festival, since no room cleaning had been done again (although pointed out multiple times, sign at door was present all time), they just didnt care. The room was dirty, see pictures, air conditioned is probably a health hazard (I decided to check and the end of our trip) and never been cleaned since they put it up in like 1950? Furniture is old and outworn, one unsafe cable in the bathroom, see picture. I honestly don't see how people can give any good rating to this hotel, not recommanded in the slightest, stay as far away as possible if you care about your health.…
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