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Mercure Ostrava Center

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340 Reviews from our TripAdvisor Community

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Showing 246: English reviews
Israel
2 reviews
4 of 5 stars Reviewed yesterday NEW

The hotel is located in the city center, so in terms of location it's really good. Staff is friendly and helpful. I had a problem in the shower and it was fixed quickly and effectively. The breakfast has a nice variety of selection. Recommended if you're in the area.

Helpful?
Thank AfricaAddict1
Oxford, United Kingdom
Level Contributor
84 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

I have been staying at the Mecure for many years and generally the service has always been good. My last 3 visits however have seen a huge decline. Check in and reception have got worse and worse and even though I am a frequent visitor they never have any of my details when I check in and for the last... More 

Helpful?
Thank Pablo9522
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Mr. Pablo, I am sorry to learn of your disappointment with Mercure Ostrava Center. We take all feedback seriously, and sincerely regret that we did not meet your expectations about our Front Office and F&B services. We welcome all constructive criticism, as it helps us to get better. I hope you will give us one more chance to show... More 

Mlada Boleslav, Czech Republic
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Dear travelers, during my business trip I visited this hotel and I can just recommended. I don't have any complains. I was satisfied. After the work I visited nice fitness room and sauna. There are so many foreign guests, you can meet a new friends you can spend nice time in the hotel or in interesting city.

Helpful?
Thank MichalHradecky
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Mr. Michal, Thank you for your positive review on Trip Advisor. All our team and I are delighted to have such a great feedback from you. It was a pleasure having you stay with us and we look forward to the opportunity of welcoming you back to Mercure Ostrava Center. Vladimir Sic, General Manager More 

Maine
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent two nights here. Although my single room was compact, it was clean and furnished well, and the bathroom (especially the walk-in shower) was my favorite of an 18-day trip around Europe and the U.K. My only bathroom complaint was there was no exhaust fan, but I found this elsewhere too ... I ate dinner both nights in the... More 

Helpful?
Thank kkull
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, We very much appreciates your comments regarding your stay at the Mercure Ostrava Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

saint priest
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice and professional staff specialy women in charge of the desk. Also women in charge of the bar and the restaurant. Spécial mention to the draft beer : Bernard beer , beer of Moravia, is so good that you are quite obliged to order more that one pint.

Helpful?
Thank Alphonse69
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you so much for sending us such a fantastic review, we are truly grateful for the kind praise, that you have showered on our services. As we are constantly thinking up of ways to please our guests and when we come across encouraging reviews like yours, we become twice as excited to do our best. We are... More 

London, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed for two nights. Had a food at hotel restaurant and it was really good. I had traditional Czech Svickova and it was the best one that I ate in a long time. Breakfast was tasty too. Staff was helpful and keen to help. Room was clean and quiet I would stay again.

Helpful?
Thank Zaparka
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest, We are delighted to note that we have met your expectations during your stay with us. At Mercure Ostrava Center we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are looking forward to welcoming you back to the hotel. Vladimir Sic, General... More 

London, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Whenever I'm in the area I make a point of staying here - I've been twice so far this year and will be back for a third visit at the end of the summer. The hotel is in a lovely old building in a good, central location. The rooms are well-proportioned and there is a great breakfast selection. The staff... More 

Helpful?
Thank Allan71
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you for your kind words of encouragement. We are delighted to note that we have met your expectations during your stay with us. At Mercure Ostrava Center, we are committed to consistently providing warm, efficient and high standard service to our guests and their appreciation and acknowledgement is always our greatest reward. We are looking forward to... More 

Cape Coral, Florida
Level Contributor
83 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 15, 2016

Nice room with limited view due to the nice church next door. The bed was large by European standards. It had a great shower. There are elevators, but I loved walking the large central staircase. Breakfast had wide variety and the scrambled eggs were actually very good.

Helpful?
1 Thank CC_FL_Road_Warrior
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to take the opportunity to thank you for your review on our hotel, we are all pleased at the Mercure Ostrava Center, that you have enjoyed your stay in the hotel, and in Ostrava. We hope to have the chance to welcome you back soon. Vladimir Sic, General Manager. More 

Tel Aviv, Israel
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 13, 2016

My choice in Ostrava. I travel to Ostrava on business and choose to stay at Mercure. It is a pleasant hotel, good service, central location, clean and with a good atmosphere and great staff. Best rooms are "Privilege" rooms. Single rooms tend to be very small.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank John2008_4
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, We appreciate you taking the time to review our hotel Mercure Ostrava Center. We are glad to hear you have enjoyed your stay with us and that you were satisfied with our staff and services. This is going to be shared with them to encourage their further progress. Vladimir Sic, General Manager. More 

Nahariya, Israel
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 10, 2016

The hotel is placed at the City Center close to all the restaurants and local Pubs, the room is very big and clean all the facilities in the room are well maintained. Coffee machine in the room grate bad and nice TV. The breakfast was very rich and good, the bar is nice with good atmosphere. It is a very... More 

Helpful?
1 Thank Assaf N
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, on behalf of Mercure team I would like to thank you for such a positive feedback which I will communicate to the team. We are really happy that you have enjoyed your stay with us. We will be pleased to welcome you again in the future. Vladimir Sic, General Manager. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Ostrava Center is a brand new 4star hotel in the city center of Ostrava with 139 rooms, restaurant, bar, summer terrace, fitness area with a steam bath and excellent meeting facilities fully equipped with state of the art technology. Only 10 minutes from the Central railway station and within the walking distance to the cultural and commercial parts of the city as well as the famous and trendy Stodolni street. ... more   less 

Additional Information about Mercure Ostrava Center

Address: Ceskobratrska 18/1742, Ostrava 70200, Czech Republic
Location: Czech Republic > Moravia > Moravian-Silesian Region > Ostrava
Price Range: $45 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Ostrava Center 4*
Number of rooms: 139
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Hotels.com, Travelocity, Priceline, TripOnline SA, Agoda, Hotwire and Odigeo so you can book your Mercure Ostrava Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Luxury Hotel in Ostrava
#1 Business Hotel in Ostrava
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