We was very happy in those apartments because it was functional, very well localisation next to the importants places, the personnel were very kind and helpful .. The only thing was not enough cleaning but it wasn't very important . And we really appreciate the gift for the new year eve (even if we don't drink alcohol, lol) We recommend your place for sure .
Prague is an awesome city. It's very easy to get around. Lots to see. This is the 2nd time we have rented fun Prague City Apartments. The staff is so friendly and helpful. We stayed in Karolina this time. The location was perfect for us. Walking distance from old Town. It was very clean and very spacious. If we go back to Prague, we will definitely stay there again. Prague City Apartments has several buildings. Check them out. You'll find something you like in the location you want. All their agents are fluent in English, and there's someone there 24/7. You can chat online any time day or night.
My family and i stayed at the apartment in mid December 2019. There are two bedrooms a longeroom, kitchen and bathroom. All were clean. It is close to the river and the xmas markets. Highly recommended.
We had a wonderful stay at Karolina apartments. From check in to departure it was very smooth and efficient. Organizing transportation to and from the train station was a bonus and the apartment was clean, modern, beds were comfortable and kitchen very well stocked for cooking. We were in the 2 bedroom with 2 bathrooms and it had an extra toilet. Lovely touch was the Christmas tree..... thoroughly recommend and we hope to be back!
I will start by stating that we are returning customers, we have been coming to Karolina Residence for a number of years and the reason for writing this review is due to the constant degradation of the apartment and maintenance. It feels like the company that manages this apartment (they have others as well), is doing the bare minimum to keep the place going as a holiday rental, instead they are focusing on long term rentals. But I wish to start from the positive to explain why we keep returning: 1. Location - it is really the best. If you are a newcomer to Prague, you can walk anywhere from here. If you need the metro/tram it is a 5 min walking distance. Many pubs and restaurants are near by. Considering all that it is still quiet at night! 2. Spacious apartments for a decent price. The rooms are large and comfortable and for the price of 110 EUR per night in this area it is a good find. 3. 24h desk help - this particular apartment is located right next to the "Prague City Apartment" office and there is someone there 24/7. It is very convenient considering the fact that apartments are usually private and you have no immediate assistance. You can check-in at any hour, you don't have to coordinate, pick-up the key at another location and etc. You can order groceries and packages and they are happy to deliver them to your apartment. Now to the negative side: 1. When booking, you select a specific apartment # because they differ and after coming a few times you already have your favorite. But - that doesn't mean you will get what you ordered. In about 40% of the cases the apartment we booked was occupied by a long term tenant and we were given a different apartment. Since we book a head of time (sometimes even 5 month in advance) it is clear that things can change, but we expect, at least, the courtesy of notification in advance. This time we received no notification about the apartment change that was done in November (we came mid-Dec) and when asked why, we only got a shoulder shrug. If you cannot guarantee the apartment, don't offer the option to select. 2. The maintenance of the appliance and the furniture is low. Due to a broken shelf on the fridge door, we spent our first morning cleaning 2 bottles of beer (we bought) of the floor, since the shelf simply fell off from the weight (the bottles were placed there by the employee who collected our grocery order). The drawers in the closet space are very hard to open, and it has been like this for years. 3. Wi-Fi... it is absurd that at the end of 2019 you can't get a decent signal when you have an access point in every room. The signal went on and off all the time, even their own "smart" TV couldn't work with it. The so-called (hard to believe it actually happened) router change the technician did after 3 days of complaining, did absolutely nothing. 4. All in all it feels like they are in it for the long run, meaning if you stay for long. Another small example is the fact that the office used to have complementary coffee and tea and it is gone now. It was so nice coming from a flight, cold and tired (we only come during the winter) and having a nice hot cup of tea while preforming the check in. But if you plan on long term tenants - there is no need for that. All in all - up until now I guess the pros outweigh the cons but, I'm sure I will look harder next year for a replacement.…