Most of reception staff friendly with the exception of one woman who was very rude. A few problems with our room but these were fixed fairly promptly - one of the lights didn't work in the bedroom and seemed to be an electrical issue, then the bath plug got stuck while showering giving us a foot bath. Shower was a handheld situation but good temperature and pressure. No safe in room. Booked a double room and got 2 single mattresses in a double frame with 2 single duvets. Asked for extra pillows as they weren't very firm but only one was able to be found. Breakfast very average - grey coffee and not a lot of variety. Decor very outdated. Feels more 2 star.
Everything was fine, except the last night because the guy working at the reception (it was someonelse every night) talked so loud with a client at 1:15 am during 10 mn just in front of our room's door that he woke me up. He was talking very loud like if he was in a pub and not at all at 1:15 am in an hotel with people sleeping in their rooms. I had to get out of my room to ask him to shut up and after this I could'nt sleep before 3am ! It's a shame that this is the memory that will remain of this stay in this hotel while without this indelicacy, it would have been very good
To start off with the woman on reception was extremely hostile and rude, we then went on to receiving our room key which lead us to a single room with another pull out bed from inside a wardrobe (which is not the double bed room we booked). We was then greeted with more hostility and aggression from the reception who claimed it was "our problem and not hers". After a few phone calls which I can only assume went through to her manager we finally got the double room we had originally booked (after 30 minutes of messing around) on top of this there was alarms, hoovering and loud noises coming from the staff which would start off around 7/8am. We will not be staying here again and would advise this is not an ideal place for someone looking for a nice weekend away.
Nice place with economical rates. The place is nice and clean. Staff is shy, but helping though. They have few rooms at a little far away location known as Abacta Residences. And there is no 24 hrs reception nor room service.
nice location..near metro and trams ..15mins walk to wenceslao square that is very near to old town square..there are cafe,pubs,restaurants,minimarkets nearby,near st ludmila church and the pavillion..