The Mozart Prague was the perfect place to stay while in Prague - centrally located in Old Town near the Charles Bridge, it was easy to get to all of the historic sites in the city. The accommodations were fantastic and the staff was exceptional. Also, the restaurant had great food and the Spa was so relaxing. We would recommend this hotel to anyone wanting the best place to stay in Prague.
Very professional team, from the very beginning I felt comfortable, very high quality food, very clean room and all explanations about city, museums,... special mention to Marianna, always with a nice smile One of the best hotels I've been in my life
We stayed in the Mozart hotel with our 3 kids! Super family friendly hotel! Best service and all stuffs are very friendly! Become more like family friends. I would say one of the best hairdresser in the hotel too! Brilliant location close to everywhere. Definitely recommended and coming back again soon.
We Enjoyed an incredible stay at the Mozart hotel with our three kids. The hotel and rooms are stunning and the staff very friendly and helpful. Great location as well. I would recommend this hotel to anyone visiting Prague. Best hotel we have stayed in by a mile!!
Staff was very very friendly, the room absolutely beautiful and the hotel is perfectly located in the city center. If there is something to improve, it may would be the selection at the breakfast buffet, which could be a little larger. But this is „complaining“ on a very high level because it was a perfect stay and we will definitely come back!
Iam a royal Ambasador at IHG group I travel 7 times a month The best hospitality and the best welcoming staff i ever met are in mozart hotel ❤️ They make me like coming back again and again Really feeling home Cleanliness is perfect Location perfect Thank you mozart hotel staff
It was okay but this is not 5 star. Breakfast got our orders messed up on different days with different servers. The quiche does not taste fresh daily—maybe over a day old. Daily smoothie is half a glass. No water for the table provided. When I requested decaffeinated tea from the front reception they said they don’t have immediately after asking. Though I drank some that morning at breakfast. The least someone could have done is take the time to check the kitchen. The shower glass leaked constantly. We were very careful but water was always everywhere. Was a more traditional bath style with the small piece of glass along a bathtub, versus an upgraded shower. I asked for down feather pillows but they didn’t have. Only the cotton ones. Which was fine but 5 star would usually have the options available. I was charged more for my upgrade. After going back twice to reception and showing proof in writing it should have been less, I wanted the manager to help. Within less than 3min I was honored the price I received in writing. Though small inconveniences, the reception/front desk should improve a bit. It doesn’t feel five star. The pillows and tea could have been provided and maybe the shower in the room could have had the glass resealed so it didn’t leak. Otherwise great location and not loud surprisingly, the sauna was nice to have access too as well. The facilities are beautiful, I just wish the staffing also felt 5 star. I’d stay again if improvements are made…
Overall, we had a lovely stay at the Mozart Prague Hotel, which, I have learned, also goes by other names (I'm not sure why). Ours was a 4 day visit in July, 2022. Front desk staff, bellhop, concierge were all gracious and eager to assist. Our room was reasonably spacious, on the 3rd floor. It was clean and nicely arranged for our arrival, booked in advance. We arrived by train; we left by train. This hotel is about a 25 minute walk from the central train station, or a 30 crown subway ride + 12 minute walk, or a €6 uber ride. We walked to the hotel, and ubered to the train station. Once you are at the hotel, you won't need your car to explore Prague. You can walk everywhere in the old city and related areas, or take transit for things that are a bit further afield. This was a hot summer, and even though our room, tucked under the rafters, had an AC unit, it could not keep up with the heat. Our room was warmer than we'd prefer, especially for sleeping. We asked for and were promised a fan to help, or a different room. No fan came on night one. Asked again the next morning. A fan was promised. Evening arrived, no fan. The next morning, I put a little more emphasis on our desire and asked simply: will we have a fan, this time? It was revealed that the property had only one fan, and another guest was using it. Since that guest was checking out, we got the fan for our last two nights. Breakfast is competent and reasonably well attended by staff. Not ideal for cold cereal lovers, but eggs are available cooked to order. A wide selection of breads, cheeses and meats was offered, along with coffee, tea, juices. Eating in the courtyard made it even better. Spa Services: I had two massages in Prague, one from a nearby Thai massage house about a 7 minute walk away. And the other, through the in-house masseuse. In my opinion, the 90 minute massage at the hotel was overpriced and underwhelming. The person giving the massage was young and possibly inexperienced, omitting or spending too much time in various places. My suggestion: save your funds for a nearby massage service.…
Staff is super nice, very helpful with suggestions for dinner and things to do, hotel is really cool, historic, great rain shower, very comfortable bed, coffee in room and nice breakfast buffett right in the middle of everything.
The Mozart is a fabulous hotel in the heart of Prague. The front door is just a few steps away from Charles bridge and the central district of old town. The rooms are spacious, especially by European standards. They are also beautifully appointed with large bathrooms. AC worked great during the very hot weather during our stay. Overall, I would very highly recommend this hotel. We would definitely stay there again.