Brilliant hotel. We were well looked after. The staff were friendly, kind and nothing was too much trouble. The room was exactly as advertised and everything was perfect! Really close to all attractions. Couldn’t recommend more highly. 10/10
My husband and I spent a week in this amazing hotel, and there are three reasons why the Smetana MUST be at the top of your list for Prague: 1. The building. It is beautiful. It is historic. The inner section is the Pachtuv Palace, built in 1628 and host to some incredible names such as Mozart, Casanova and Wagner. The newer (19th century) wing overlooks the Vltava river, with stunning and ever-changing views of the castle and Charles Bridge. The spa and sauna are housed in the cellars of the Palace - a lovely and atmospheric space. 2. The location. Only a short walk to all the tourist sites. However, if you have time, allow yourself to drift down the old, winding, cobbled laneways and simply discover. Within a very short walk of the hotel are some great restaurants and pubs to suit all tastes and budgets. 3. And this is the most noteworthy: THE STAFF. I do not exaggerate when I say we were treated like honoured guests, even family, during our week's stay. While in some other hotels the staff are polite but business-like, the Smetana staff and all genuine and caring. A particular shout-out to Andrea and Jan at the front desk, Elisha, Lucie and another lovely lady in the restaurant areas, and Roman our driver. Plus the "invisible" but superb chefs who presented us with stunning breakfasts each day. There were other terrific staff with whom we interacted but I'm afraid I did not get their names. Also, I want to point out that, prior to our visit, I made frequent email interactions with Daniel, the reservations manager, who attended to my many questions with great patience and took great care to assign us a magic room. This is the place to be in Prague. Treat yourself. I will always be glad I did.…
hallo, the stay was very nice but in check out you debit full amount of stay in my creditcard. this stay i have paid before in full so i have paid twice. have call you and your stuff tells my come back to me over mail to give reseat for pay back to me but i never received a answer. two further mails to your stuff also no answer. i m very sorry with that.
We stayed in Prague as our first trip since the lockdown and I couldn't have asked for better. On arrival Alex made us feel very welcome and we had booked a river view suite and it was worth the money. A beautiful room with the balcony where we could spend time enjoying the views of the river. There was a nice touch of a bottle of wine in the room on arrival. I must make a special mention about Jan from the front office who was so kind and friendly, a true professional. As someone who has worked in hospitality, these are the true professionals who are passionate about their profession. I would come back here in an instant if I was coming to Prague again. Keep up the great work.
We wish we were in Prague for more than one night to enjoy this beautiful hotel. Our lovely room had a beautiful view of the river. So many great restaurants, bars, and views are in walking distance. In the room, the bed was comfortable, the bathroom was very nice, and the bathroom floors were heated! We didn’t stay long enough to take advantage of all the amenities, but we very much enjoyed our stay and appreciated the welcoming staff.