We stayed for four nights in this small hotel (19 rooms) situated about a 5 minute walk from Wenscelas Square and about 12 mins from Old Town Square. Our room had a large comfortable double bed, couch, tv and even a small kitchen. We were on the yo floor so had no window and only a skylight for natural light but as we left early and returned late this wasn't a problem. The room could be a bit noisy at night with constant sirens from outside (ambulances keep the sirens on constantly here, not just to alert traffic ahead), so better insulation in the skylight might help to keep the noise down. There isn't much close to the hotel, I often prefer to have a nightcap local to where I'm staying but while there are a few bars close by they all seem to be closed by 23:00. Breakfast in the hotel was adequate without being anything special, the staff we dealt with all seemed very nice.…
Requested a quiet room and was allocated one on the ground floor at the back of the hotel. It was a large room with a comfortable bed and a fridge Breakfast was fine with plenty of choice and reception staff were helpful. Only negative was the sandwiches which were provided instead of breakfast on our early start to the airport. The bread was dry and the ham was stale so we were disappointed with what we were given. The hotel is about 10 minutes walk from Wenceslas Square and is well located for getting around the city.
When we got to the hotel the girl on reception said you have the secret room , I asked was it nice she smiled politely and never responded . When we got the room the bed broke when I sat on it , I am 7stone 5lbs ! to then notice it only had 2 screws on the bed in comparison to the other side that had 7 ! The girl at reception stated “ it must have been the two men the night before who was in your room “ clearly a problem with the beds, as a bracket was previously put in to hold the bed together . We had just travelled in that night , the general manager texted the reception staff to tell me there were no other beds and no other rooms , so sleep in the floor was the only option . We were then told to meet the manager in the morning , then to be told he’s out the country ! Contacted booking.com to inform them and escalate a complaint . We are still waiting on a reply from the hotel and we have returned to Glasgow . We requested a refund as we had to book another hotel costing approx £300 . We requested a refund and was told by booking.com the hotel will contact us , that was Friday 11th October still no email . No light at bottom of the stairs so you had to walk up stairs in the dark before you could turn the light on . I would not recommend this hotel to anyone I don’t think it should even be advertised . More like a run down hostel ! Booking.com trying to resolve the manager is not responding to them or me , this is poor customer service , please look further back at previous negative reviews before considering staying here .…
Nicely located five minutes walk from Wenceslas Square and 15 minutes walk from the main station. We took the Airport Express bus from the airport for a 35 minute non stop journey to the main station and then walked to the hotel, all very easy. Apart from the Zoo and the Castle everything is within walking distance, pick up a free map from the information desk in the airport before you depart. There are numerous restaurants nearby serving a variety of excellent menus and there is even a very good selection of street food available in the square if you prefer. The hotel itself is on six floors with a lift only between floors one and three so only two floors. As a man with a pacemaker and a fractured skull I was given the attic room with a sloping ceiling on which I banging my head. On returning to the hotel each evening, following walking around the City all day, we had two flights of stairs up to the lift from the ground floor to the lift and then a further flight up to the fourth floor. The breakfast room was in the basement, eleven flights down. Breakfast was basic but adequate. The hospital is close by and ambulances with loud sirens travel past night and day every few minutes.…
From the minute we checked in it semt down hill from there , firstly saying we still had to pay when we had already paid , after proving we had paid on Expedia she settled down we had a room on the top floor 17 - air conditioning ( did not work ) the room was absolutely roasting the air conditioning was leaking onto the floor found it very hard trying to sleep having to open the roof windows for ventilation. Good things was the smokers area is nice and cool out side , close to the city center to explore The night before we left the young man who was working had 2-3 of his mates down stairs all talking away we asked if he could book us a taxi for 6:45am which he said he would and guaranteed us will stop out side the door ........ 7 am still no taxi and you cannot go back into the hotel as there is no reception and we had to leave our key cards in the room Absolutely apaulling from the staff not to mention we almost missed our flight trying to skurry around the streets to get a taxi If you are only going there to sleep and don’t care about anything else this is the place . Don’t expect anything great or helpful from this place . Won’t be arriving again…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing