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Hotel Carlton

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Taboritska 18, Prague 13000 Czech Republic
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Traveler (293)
Room & Suite (139)
Dining (26)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#160 of 675 hotels in Prague
Location
Cleanliness
Service
Value
Travelers' Choice
Elegant hotel, situated in the completely renovated historical building, is characteristic by its convenient position, not far from business and historical center of Prague. Hotel features 48 stylishly and comfortably furnished rooms with air-conditioning and free Wi-Fi Internet, cosy breakfast restaurant built in the original historical basement with vaulted ceilings and a lounge providing comfort premises for venues of smaller company events and family celebrations. Parking is available on the street at the weekends.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Baggage storage
Concierge
24-hour check-in
24-hour front desk
Parking
Wifi
Bar / lounge
Breakfast buffet
Complimentary instant cofffee
Taxi service
Currency exchange
Non-smoking hotel
Dry cleaning
Laundry service
Shoeshine
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Room features
Desk
Housekeeping
Safe
Telephone
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Languages Spoken
English, Russian, Spanish, Czech and 1 more

Location

Full view
91Great for walkers
Grade: 91 out of 100
96Restaurantswithin 0.3 miles
61Attractionswithin 0.3 miles
610Reviews16Q+A51Room tips
Traveler rating
  • 279
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  • 60
  • 15
  • 10
Time of year
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Popular mentions
Tixylixy T wrote a review Oct 2020
43 contributions35 helpful votes
I booked a 3 night stay at this hotel in April 2020 which they cancelled because of Covid. Despite their assurance that they would reimburse me for this cancellation, to this day I am still waiting for my refund. Needless to say, I will never book to stay at this hotel again.
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Date of stay: October 2020Trip type: Traveled with friends
1 Helpful vote
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Response from HHotels Company, General Manager at Hotel Carlton
Responded Nov 6, 2020
Dear Tixylixy T, We do understand your frustration, please bear with us in this difficult situation. We take into account every single request and we offer the following options. Our guests can postpone their travel date, or get a voucher, that way they don't miss out on their holiday. If none of the above is a suitable option, the amount will be refunded, however we kindly ask you for your patience until our financial situation allows us to do so. Thank you for your understanding. Kind regards, Klara Dostalova Quality manager & Customer care
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Christian M wrote a review Aug 2020
Hohenems, Austria10 contributions18 helpful votes
..... and we can say, that no one of our visits in this very good hotel was bad. over these long time, we are such a kind of friends of Mr. Jaro the receptinist, and everytie we arrive there is warm welcome and a smile that warms everybodies heart. Let me say, that this man (and many other working people too) but especialy Jaro ist the soul of Carlton. never the less myfriends say " lets visit Jaro! not lets go to prague" but even i have to give a big ompliment to the hotel management. each time we came there, everything eas clean and in such a good shape, there are people in management, who looks for small mistakes and work on them. Carltons rooms are very good sized, and in a verx good shape. everything is working even the TV with international programs. i like the coffe and tea station for free in every room. the mini bar is good and not expensive as in some other hotels in prague. for myself i can say, that i love the beds and the mattresses ..... like you sleep on clouds. we love to take a last small beer after hard days or nights at the beautiful bar in Carlton. the service there is done by the staff of the reception, but there is everything perfekt. thanks to the ladie last time, she stayed very long with us ...... my last words..... if you want to have a pleasant stay in a very good and normal priced hotel ......take Carlton! bes wishes to all of you there.....specially Jaro.
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Date of stay: June 2020
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: Room Nr. 302 and 304 is very nice
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1 Helpful vote
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Response from HHotels Company, General Manager at Hotel Carlton
Responded Aug 31, 2020
Dear Christian, Thank you for returning to Hotel Carlton and taking the time to share a five-star review on Tripadvisor. Your lovely words mean the world to us. We are thrilled to hear you enjoyed Carlton's friendly and welcoming staff as well as clean and comfortable rooms and had another great stay with us. Hope you had a pleasant time in Prague and look forward to your next visit. Best wishes, Klara Dostalova Quality manager & Customer care
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Zain E wrote a review Aug 2020
1 contribution3 helpful votes
I wish I could give 5 stars but thanks to JAROSŁAW he ruined our stay 😔We had arrived on the Saturday and our stay was wonderful, the two lady’s at the reception that we had seen were lovely and welcoming I can not say anything about that. However today a man behind the reception named “jarosław” was EXTREMELY rude shouting and waving his hands at me and my mother because we had asked for him to fix our key that was not working. We felt extremely intimidated and he would not stop being rude. You should not put staff behind the reception if they where not trained with manners as this has made us very uncomfortable with our stay here at the Carlton Hotel. Overall we are staying till Thursday and we DO NOT wish to see this horrible rude man again. Zain Elhillo
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Date of stay: August 2020Trip type: Traveled on business
1 Helpful vote
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Response from HHotels Company, General Manager at Hotel Carlton
Responded Aug 7, 2020
Dear Mr. Elhillo, Thank you for your review. We are glad to hear that you were happy with our hotel, however we are sorry to hear that you left with the impression that Mr. Jaroslav was rude to you. He is our reliable long-term team member, highly regarded among our guests and an apparent miscommunication is to blame for this unfortunate situation. Mr. Jaroslav was simply trying to explain that the magnetic card key could not be in contact with your cell phone, as the magnetic field of the cell phone interferes with the configuration of the card key. The attempt to explain that was unsuccessful due to the language barrier, therefore Mr. Jaroslav tried to use gesticulation not realising that the gestures were making you feel uncomfortable. We can assure you that Mr. Jaroslav is an extremely polite and loyal team member. Please accept our apologies for this misunderstanding and we would love to have another opportunity to undo any negative impressions you were left with about Hotel Carlton on your next stay. Hope you had a great time in Prague and look forward to welcoming you again. Kind regards, Klara Dostalova Quality manager & Customer care
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Michele N wrote a review Jul 2020
Jacksonville, Florida, United States33 contributions32 helpful votes
Staying here in Prague was the right choice for us. This quaint hotel just on the edge of Prague was perfect for what we needed. We were upgraded to the Jr. Suite that was situated on the top floor overlooking the streets of Prague. One thing I must mention in this review is the shower/tub. If you are looking to stand up, I would & out. Be careful. There are 2 tram stops btwn the hotel, a grocery store across the street, plenty of restaurants & 1 of them has local Czech Republic cuisine, great prices too. We had the best weather & the entire trip was easy going. We were never rushed or late for anything. Transportation was very easy to move about. Watching "YouTube" instructions before we left on transportation was helpful. We bought a 3-day ticket when we arrived at the Airport & that made everything easy with getting around the city. The Metro is so easy too, as are the trams. Everyone we encountered spoke English making the experience much nicer. Learning & understanding their history was a plus. Read up on the country's history before you come, it will make you appreciate their culture& way of life. We took in the Natl Museum & we took the Hop on Hop off bus to give us a good feel of our surroundings. Great place for pics. We highly recommend this Hotel for all your needs, breakfast included & had many food choices. They even packed us up a breakfast to go when we needed to leave earlier then breakfast time for our trip back home.
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Date of stay: July 2020
1 Helpful vote
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Response from HHotels Company, General Manager at Hotel Carlton
Responded Jul 15, 2020
Dear Michele, Thank you for staying at Hotel Carlton when visiting Prague. We are so thrilled to hear you had an amazing stay with us. Thanks for all your awesome tips on how to travel prepared to appreciate the city and its rich culture and how to get most of Prague's public transport. It's great to know you enjoyed everything Hotel Carlton has to offer from comfortable rooms to delicious breakfast and convenient location. Thanks again for your kind words. We certainly hope to welcome you back again in the future. Perhaps, Christmas would be another amazing time of the year to experience Prague and its famous Christmas markets. Regards, Klara Dostalova Quality manager & Customer care
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Dave H wrote a review Mar 2020
Darwen, United Kingdom2 contributions3 helpful votes
Very nice hotel. Clean, comfy, friendly and well located. Got it for a very good price and well worth the money. A little bit outside the city centre so nice and quiet at night, but very easy transport links into town. Staff are very friendly and helpful. Will return
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from HHotels Company, General Manager at Hotel Carlton
Responded Mar 10, 2020
Dear David, Thank you for choosing to stay at Hotel Carlton when visiting Prague and taking the time to share your excellent rating on Tripadvisor. We couldn't be more delighted to know everything went well and you had a lovely stay with us. Thanks so much for recommending us, your kind words are much appreciated. We look forward to your next visit. Kind Regards, Klara Dostalova Quality manager & Customer care
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PRICE RANGE
$58 - $100 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carlton hotel prague
LOCATION
Czech RepublicBohemiaPraguePraha 3 / Žižkov
NUMBER OF ROOMS
48
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Frequently Asked Questions about Hotel Carlton
Which popular attractions are close to Hotel Carlton?
Nearby attractions include Cimrman English Theatre (0.2 miles), ExitGamePrague - Sherlock's Office (0.09 miles), and Zizkov Televison Tower (0.2 miles).
What are some of the property amenities at Hotel Carlton?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Hotel Carlton?
Top room amenities include a minibar, a flat screen TV, and a desk.
What food & drink options are available at Hotel Carlton?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
Is parking available at Hotel Carlton?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Carlton?
Conveniently located restaurants include Bistrot Valentino, Signor bistro, and Bibimbap Korea.
Does Hotel Carlton have an airport shuttle?
Yes, Hotel Carlton offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Carlton?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Carlton?
The staff speaks multiple languages, including English, Spanish, German, Russian, and Czech.
Are there any historical sites close to Hotel Carlton?
Many travelers enjoy visiting Old Town Hall with Astronomical Clock (1.5 miles), Vysehrad National Cultural Monument (2.1 miles), and Lobkowicz Palace (2.3 miles).