Wellness Hotel Step
Malletova 1141/4, Prague 19000 Czech Republic
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Avg. $183 /night, 9/10 - 9/11
$183
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4.0
#101 of 654 hotels in PragueLocation
3.8
Cleanliness
4.6
Service
4.4
Value
4.3
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
WELLNESS HOTEL STEP is a 4-star hotel complex with extensive conference, sports and wellness facilities. The hotel is located in a quiet part of Prague 9, just 5 km from the city centre. The hotel offers comfortable accommodation in 201 air-conditioned economy, standard and deluxe rooms and standard and deluxe suites, which will satisfy even the most demanding client. The rooms are also equipped with a separate bathroom with bath or shower, LED satellite TV, minibar and safe. High-speed wifi is available free of charge in the rooms and all common areas. Reception is available to guests 24 hours a day, and in addition to check in and check out, provides spa access, airport transfers, information service, taxi or currency exchange services. There are also 3 restaurants serving international and Czech cuisine and several bars, including a lobby bar with an outdoor summer terrace where guests can enjoy a wide range of mixed drinks. We invite you to take advantage of the large number of sports and relaxation services. In our premises you can play tennis, squash, badminton and table tennis. The accommodation also includes complimentary access to an air-conditioned fitness centre equipped with modern fitness machines and a cardio zone with elliptical trainers, spinners and treadmills. In the winter season you can also visit the Golf Indoor Step, which is the largest indoor golf course in the Czech Republic with 8 golf simulators and 2 aboutGolf Curve panoramic simulators, the only ones of their kind in Central Europe. At the end of the day you can invite your friends to the Bowling Bar, which offers 3 bowling lanes, billiards or table football and enjoy your time together.
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Property amenities
Free parking
Free internet
Fitness / spa locker rooms
Pool
Bar / lounge
Bowling
Squash
Children Activities (Kid / Family Friendly)
Parking garage
Wifi
Sauna
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Tennis court
Billiards
Table tennis
Airport transportation
Taxi service
Conference facilities
Meeting rooms
Couples massage
Massage
Steam room
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
Room features
Desk
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Flatscreen TV
Bath / shower
Hair dryer
Room service
Safe
Telephone
Private bathrooms
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Modern
Family
Languages Spoken
English, Czech, German
Location
Malletova 1141/4, Prague 19000 Czech Republic
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 71 out of 100
71
Prague-Ruzyne Airport
9.7 mi•
See all flights
Českomoravská
10 min•Prague Metro
Palmovka
10 min•Prague Metro
Rental Cars
19 Restaurants
within 0.3 miles
Reviews
4.0
2,105 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Wellness Hotel Step boasts comfortable rooms with appreciated amenities, though some guests have noted cleanliness and maintenance issues. While opinions on its location vary, with its proximity to the O2 Arena being a highlight for some, others find it less convenient for city exploration. The hotel's atmosphere, especially the serene sauna, earns praise for its cleanliness and modernity.
Its wellness and sports facilities are popular, despite additional costs which have led to mixed views on the hotel's overall value. Service is commonly described as friendly and attentive, particularly within the wellness and breakfast offerings.
Location
Inconvenient
Atmosphere
Tranquil
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Helpful
Amenities
Comprehensive
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2,105Reviews15Q+A74Room tips
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Detailed Reviews
We decided to visit Prague for few days this holidays and we found this hotel with pool, spa and many other sport facilities.
It's a modern hotel of good standard with nice, professional staff. Our stay was very pleasant. They serve very good breakfast. The Bohemia restaurant is open until 1 a.m. serving very nice food and beer too.
Spa and pool time included in hotel price was bit too short (2 hrs), however I think you could extend that time paying bit extra. Spa facilities really nice and clean, with very nice Sauna Zone. The hotel is located about 6km from Prague Centre, but it costed only about 6 Euros to get there by Bolt taxi.
It's a modern hotel of good standard with nice, professional staff. Our stay was very pleasant. They serve very good breakfast. The Bohemia restaurant is open until 1 a.m. serving very nice food and beer too.
Spa and pool time included in hotel price was bit too short (2 hrs), however I think you could extend that time paying bit extra. Spa facilities really nice and clean, with very nice Sauna Zone. The hotel is located about 6km from Prague Centre, but it costed only about 6 Euros to get there by Bolt taxi.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jiří Palát, Generální ředitel at Wellness Hotel Step
Responded Aug 30, 2020
Hello, thank you for your review. Hope to see you soon again. Have a nice day. :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel "Wellness Hotel Step" is located close to the O2-Arena in the Eastern part of Prague. For people who have to do their business in this area of the town, it's a great basis. The hotel's rooms are comfortable, especially the air conditioning in our room was very welcome due to the warm weather. The service is great, we always felt comfortable. The breakfast buffet is good, there are many kinds of food to choose from. Everything looks clean, I used the very professionally looking fitness room, several times for my extended workout. - As our stay there was now affected by the Corona crisis, this should also be a part of this review: The measures taken due to the Corona crisis also looked OK, from the point of view of Czech people. For people from Germany, it was strange to see that there was no use of masks, that there was a breakfast buffet (not possible in German hotels, at the moment) and that also some other things were handled differently from what is done in German hotels, right now. But in general, we didn't feel bad with this. Especially, we took ur breakfast quite early, in the morning, when not too many other people were in the large breakfast room. And as the hotel is also located sufficiently well in order to reach the city centre of Prague, this is also a further plus for a stay, here. And the price-performance ratio is really, really good!
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Date of stay: July 2020
Rooms
Cleanliness
Service
Room Tip: Die Zimmer zur Nordseite sind im Sommer naturgemäß kühler. Aber da es gute Klimaanlagen gibt, ist...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jiří Palát, Generální ředitel at Wellness Hotel Step
Responded Jul 12, 2020
Hello, thank you for your beautifull review. We are happy that you enjoied your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Didn't use the wellness side due to it being a last minute booking for a day trip, so can't comment on this.
However hotel was clean, staff friendly and informative.
Room was comfortable and clean, however shower head attachment could of been higher, but we did choose a cheaper room due to same day booking so may have just been in this room type.
Breakfast was buffet style and had lots of choices both hot and cold.
About 15 minutes from the Old Town area but an easy Uber away (200czk), parking was in a small multi storey and relatively cheap (about 8 euro)
However hotel was clean, staff friendly and informative.
Room was comfortable and clean, however shower head attachment could of been higher, but we did choose a cheaper room due to same day booking so may have just been in this room type.
Breakfast was buffet style and had lots of choices both hot and cold.
About 15 minutes from the Old Town area but an easy Uber away (200czk), parking was in a small multi storey and relatively cheap (about 8 euro)
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The receptionist was very kind and helpful, but the room equipment was average in comparison with the 4 stars hotel rating. The windows don't seal very well, so you can hear trains through them, in the bathroom there is not a bathtub (probably replaced by the wellness), the minibar fridge is turned off and empty. I praise just the refilling soap products and plenty of electrical sockets thanks to extension cords.
In the restaurant, we were waiting 10 minutes for the first service in almost empty restaurant - although a barman saw us coming to a table. Then they were serving standardly. The barman is pouring the beer into glasses with a puddle of water on the bottom (very unprofessional), but the meals are tasty. We had a tartare (very well served) and chicken wings (the wings were good, but the baguette was like a dried log).
Then we were heading to the wellness centre, in our room we found a bathrobe but not the slippers. We assumed, that it is probably close, so we don't need them, but the reality was different. You walk through the badminton vestibule, then through the bowling bar (!!!) and then you finally come to the wellness reception. There was friendly staff, then you walk through the cloakrooms (common with the badmintonists - they should have their own) and through the turnstiles. The "water world" is nice and clean, in the working days the occupancy is acceptable. The steam chamber is quite cold, but the sauna next to the swimming pool is perfect (nice view outside and calm music playing). Just a pitty, there are no sunbeds, but you can lie on a towel laid on a brick bench.
When we returned to the room, WiFi was running smoothly, so it was possible to watch a movie on-line. The only disturbing element were the trains from the outside and some other guests, who were chatting behind our door for almost an hour.. But it was possible to fall asleep ;)
The breakfasts are very rich and tasty, service is attentive and kind.
In the restaurant, we were waiting 10 minutes for the first service in almost empty restaurant - although a barman saw us coming to a table. Then they were serving standardly. The barman is pouring the beer into glasses with a puddle of water on the bottom (very unprofessional), but the meals are tasty. We had a tartare (very well served) and chicken wings (the wings were good, but the baguette was like a dried log).
Then we were heading to the wellness centre, in our room we found a bathrobe but not the slippers. We assumed, that it is probably close, so we don't need them, but the reality was different. You walk through the badminton vestibule, then through the bowling bar (!!!) and then you finally come to the wellness reception. There was friendly staff, then you walk through the cloakrooms (common with the badmintonists - they should have their own) and through the turnstiles. The "water world" is nice and clean, in the working days the occupancy is acceptable. The steam chamber is quite cold, but the sauna next to the swimming pool is perfect (nice view outside and calm music playing). Just a pitty, there are no sunbeds, but you can lie on a towel laid on a brick bench.
When we returned to the room, WiFi was running smoothly, so it was possible to watch a movie on-line. The only disturbing element were the trains from the outside and some other guests, who were chatting behind our door for almost an hour.. But it was possible to fall asleep ;)
The breakfasts are very rich and tasty, service is attentive and kind.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We planned to stay in the hotel for 5 nights but at the end decided to extend our stay for 2 more nights. Nice personnel, clean rooms, delicious breakfast and incredible sport and sauna facilities made our stay unforgettable. I would advise , while booking the hotel, to get at once the entrance to the Water and Sauna world. It’s incredible! In addition, the restaurant offers a range of tasty traditional dishes and the prices are really good. The hotel is not located in the centre but using the stairs you can reach tram/ bus stops in max. 10 min. We were with the kids of 10 and 11 years old and enjoyed a lot both staying in the hotel and going to the city centre. We will definitely go back again.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jiří Palát, Generální ředitel at Wellness Hotel Step
Responded Sep 2, 2020
Hello, thank you for your review. We are happy, that you ejoyed your stay and want to come back. Have a nice day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was not able to reach Prague due to a last minute airline strike. Despite me getting in touch promptly with the hotel, they decided to retain the whole amount I had paid in advance for 3 nights, despite Expedia repeatedly contacting them on my behalf to find a more amicable solution. It does not matter at all that they were (absurdly) entitled to do so. Morally and commercially, it was a shameful decision.
They were most likely able to sell again the room that I had fully paid for so made a nice double profit. I had the misfortune of talking to their customer service (Marek) and they were rude and dismissive. I had proposed that they keep the amount of the first night, but they had none of it. Imagine if I had booked for a week or more...
Don't book here unless you're prepared to be on your own if anything should prevent you from traveling or you have a very comprehensive travel insurance.
They were most likely able to sell again the room that I had fully paid for so made a nice double profit. I had the misfortune of talking to their customer service (Marek) and they were rude and dismissive. I had proposed that they keep the amount of the first night, but they had none of it. Imagine if I had booked for a week or more...
Don't book here unless you're prepared to be on your own if anything should prevent you from traveling or you have a very comprehensive travel insurance.
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had the most wonderful time here. There breakfast was top notch with a wide verity of breakfast foods to choose from. The family room we stayed in had a king bed and two twin beds and plenty of room to move around. The bathroom was spacious with a large tub perfect for little kids and tall enough for my husband who is 2m could stand comfortably. The hotel pool was 6.50€ per person and we received two hour passes instead of one hour. And we were only a ten minute including finding parking drive from Old Town Square.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Big hotel, nice, clean room, staff was average, not extraordinarily friendly, no problem with English. We really enjoyed the swimming pool and sauna, nice, clean amenities. Breakfast was awesome, comparable to breakfasts served in resorts in Egypt. Hotel is about 15 mins from the metro, we parked in the parking garage right across from the hotel for a charge of CZK290/night.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Was my third time in Prague. I really love Prague. Maybe my favorite European city!!
I went with my family (wife and two teenagers).
I was a bit concern with the place where the hotel was before I arrived. It's a suburban area but I never see or felted any problem in the area. And honestly with the Uber service that exist in Prague area the longest time that I had to wait for a Uber driver wasn't more than 6min. But prepare for 15-20 minutes to arrive to the old Prague area.
The room was ok for the four of us, clean and ok for our needs. One curious thing was on the empty fridge: no water bottle but instead two wine bottles on a family room. That I didn't understood.
Breakfasts were crowded but with plenty of places to sit. Amazing breakfast, I don't believe that could be any guest not happy with it. We just loved, didn't miss nothing, really nothing!!
The Bohemia restaurant at the Hotel was nice, with good food and friendly staff.
The several sports that were near the hotel we just use swimming-pool, sauna, jacuzzi and steam bath. Those facilities were not just for the hotel clients.That was a public swimming-pool. It's a bit crowded but we enjoy a lot. All the staff and the pool users were friendly, respectfully and the facilities were unbelievably clean even at 10pm!!
Bottom of line:
If you go to Prague and want to do some sports or use the wellness services go for it. You have a lot of sports that you can enjoy,
But If return to Prague maybe I choose another hotel. Nothing to do with the staff, nothing to do with the hotel facilities, location was the key for me..
I went with my family (wife and two teenagers).
I was a bit concern with the place where the hotel was before I arrived. It's a suburban area but I never see or felted any problem in the area. And honestly with the Uber service that exist in Prague area the longest time that I had to wait for a Uber driver wasn't more than 6min. But prepare for 15-20 minutes to arrive to the old Prague area.
The room was ok for the four of us, clean and ok for our needs. One curious thing was on the empty fridge: no water bottle but instead two wine bottles on a family room. That I didn't understood.
Breakfasts were crowded but with plenty of places to sit. Amazing breakfast, I don't believe that could be any guest not happy with it. We just loved, didn't miss nothing, really nothing!!
The Bohemia restaurant at the Hotel was nice, with good food and friendly staff.
The several sports that were near the hotel we just use swimming-pool, sauna, jacuzzi and steam bath. Those facilities were not just for the hotel clients.That was a public swimming-pool. It's a bit crowded but we enjoy a lot. All the staff and the pool users were friendly, respectfully and the facilities were unbelievably clean even at 10pm!!
Bottom of line:
If you go to Prague and want to do some sports or use the wellness services go for it. You have a lot of sports that you can enjoy,
But If return to Prague maybe I choose another hotel. Nothing to do with the staff, nothing to do with the hotel facilities, location was the key for me..
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is very big and located on the outskirts of central Prague which is easy to get to via a very efficient and easy to use public transport system. The trams are great. One ticket can be used for any form of transport for a set amount of time. Inexpensive too. The room was comfortable and the breakfast was plentiful covering both continental and cooked varieties. You could even squeeze your own oranges to make fresh orange juice. There were two dining areas for breakfast, we chose the smaller area as the large restaurant was pretty noisy, especially with lots of small children. Food was the same in both. The staff were friendly and very helpful especially initially when we asked about how to get to the public transport tram stop. To get to the main road you will need to walk down a steep metal staircase of about 70 steps. Great to help you maintain fitness, especially when climbing back up after a day out sightseeing! The hotel offers a spa which we used but to be honest, as it's also for public use too it's not as personal as I would have liked as it was very busy and although we could use our hotel room towels, we felt that a robe could have been included and extra towels too. Everything in the hotel was very clean. We were located on the 5th floor which was quiet.
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Date of stay: October 2022Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We got public transport to it , cost about £1, don’t know what’s up with you all I thought it was fine. It’s a bit of a trek away but was fine for price around new year.
Yes, they have.
Taxi drivers gonna give you higher price,(level 1), but if you know times of your departures contact reception and they can organize for regular price transfers.
Use bus 136 to station Skloňena (3stops)and there you have Metrostation - red line And you are connected with city.
"There is a set of steep steps (about 50 steps) from the hotel down to the main road (dual carriageway) which is a handy shortcut. "Read full review
"If customer service is important to you, please avoid. Other than that this hotel is great"Read full review
"Die Zimmer zur Nordseite sind im Sommer naturgemäß kühler. Aber da es gute Klimaanlagen gibt, ist das nicht so wild."Read full review
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PRICE RANGE
$62 - $137 (Based on Average Rates for a Standard Room)
LOCATION
Czech RepublicBohemiaPragueVysočany / Praha 9 / Libeň
NUMBER OF ROOMS
201
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingWELLNESS HOTEL STEP - Updated 2024
Frequently Asked Questions about Wellness Hotel Step
Which popular attractions are close to Wellness Hotel Step?
Nearby attractions include Infinit Step (0.05 miles), Bowling bar - Step (0.04 miles), and 5D Kino Praha (0.2 miles).
What are some of the property amenities at Wellness Hotel Step?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Wellness Hotel Step?
Top room amenities include a minibar, a flat screen TV, and a desk.
What food & drink options are available at Wellness Hotel Step?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Wellness Hotel Step?
Yes, a parking garage is available to guests.
What are some restaurants close to Wellness Hotel Step?
Conveniently located restaurants include Hadog Burgers & Hotdogs Praha, Old Armenia, and Restaurace Beseder.
Are there opportunities to exercise at Wellness Hotel Step?
Yes, guests have access to an indoor pool, a sauna, and locker rooms available in the fitness center during their stay.
Does Wellness Hotel Step have airport transportation?
Yes, Wellness Hotel Step offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Wellness Hotel Step offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Wellness Hotel Step?
The staff speaks multiple languages, including English, German, and Czech.
Are there any historical sites close to Wellness Hotel Step?
Many travelers enjoy visiting Old Town Hall with Astronomical Clock (3.0 miles), Vysehrad National Cultural Monument (3.8 miles), and Lobkowicz Palace (3.6 miles).