We selected this hotel based on its amazing reviews. For the most part, they are well-founded. It is a lovely hotel, with clean and spacious rooms. The included breakfast is nice, as you don’t need to run out in the morning. We arrived a day late due to storms impacting our flights. Although we had booked a refundable stay, we were less than 48 hours out when we contacted them to let them know of our flight issues (obviously). We’d hoped that they might be able to rebook the room for the night, as we had contacted them early in the morning, and it was a Saturday in high season. Unfortunately, they were unwilling to try, leaving us to pay for the night. I understand that those are the rules even with the flexible rates, but it would have been nice if they'd made an effort. On our arrival, we learned that there was no elevator to our room (a tower room). The person working the front desk helped by carrying one of our bags up the stairs. Notably, we had selected this hotel over another based on the availability of an elevator. It would be helpful if the website clarified that not all rooms are serviced by the elevator. Tower rooms (which I presume covers any “family” room) are not. Instead, there is a spiral wooden staircase to the first floor, and then you open the door to the room, and immediately inside is another spiral wooden staircase. At the top was a small landing. Straight ahead was a bathroom, and to the right was one step up to the bedroom (with a door). Through the bedroom was a small “chapel” room, which was pretty cool. The room itself was clean and spacious. Plenty of room to walk around even with the sofa bed open. The sofa bed was reportedly good for sleeping. The main bed was super comfortable. A lot of character to the room, with a painted fresco on the ceiling. The bathroom was modernized. The water pressure in the shower, however, was medium-to- low. In one way, the room was perfectly set up for a family, with lots of room and a sofa bed. However, in other ways, it was not very “kid-friendly.” My daughter tripped on the spiral staircase more than once because of the varying widths of the boards, and the fact that some protrude (a bit warped). In addition, the path from the bedroom to the bathroom runs next to the staircase, and we feared that one misstep in the dark would lead to a fall down the stairs. We considered leaving on the bathroom light overnight, but it was too bright and there was a loud fan that ran whenever the light was on. The first night, we heard some noise from music playing outside. We were surprised at such activity at 1 a.m. on a Sunday night. Fortunately, we were able to block out a lot of the noise by closing the bedroom door, as it seemed to be coming in from the other side of the building. Breakfast was a variety of cold cuts and cheeses, mini pain au chocolat, and small pastries. Scrambled eggs. A coffee machine (that was also available 24/7). Finally, I must caution against using the hotel’s recommended taxi service. We had read a number of articles and reviews describing issues with overcharging by taxi drivers. As a result, we decided to use the hotel’s taxi from the airport, which was offered at a fixed rate of 800 CK (about 34 euros). From what I understand, all taxis from the airport are now fixed price, so we didn’t feel that we were gaining anything except the comfort that we wouldn’t have a nondescript taxi driver and the driver would already know the route to the hotel. We were pleased to find him waiting for us when we arrived at 9 p.m. after a long day of travel. The ride was pleasant enough, but when we arrived at the hotel, he asked for cash payment. We did not have the local currency, so we offered euros. He said that the price was 75 euros, which is over twice what it should have been (34). At this point, I insisted on using a credit card to pay the 800 CK fixed price, and he reluctantly pulled out his card reader. We assume that he was counting on us not knowing the exchange rate. Obviously, it’s upsetting to feel that the hotel taxi would try to take advantage of people in a vulnerable position, having just entered the country after several days of travel. I had planned to give him a healthy tip, but decided against it after he tried to charge us more than double what the price should have been. Needless to say, we found another service to bring us to the train station at the end of our stay. Overall, it is a beautiful hotel. The beds were comfortable, and rooms were clean. Wifi was good, a must with teens. The location is excellent. …
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.