My wife and I stayed at the Bishop's House a couple of years ago when visiting Prague. She is from the Czech Republic and her family still lives there, so we come back annually to visit. We had booked this trip in 2019 before COVID-19 happened. Our airline canceled our flight due to the EU travel ban from the US and we are unable to come. My wife called and explained the limitations several times to the property manager and was provided horrible customer service. They would not cancel our reservation or even provide a credit for a future stay. These people are thieves and should be ashamed of themselves. We will never stay here again. Have some decency, it's unbelievable how they took advantage of the situation that was out of our control.
We stayed at Bishops house in December,arrived late at night where we were shown to our room ,they had initially forgotten to put the prosecco (I had pre ordered ) in the room but it wasn't a problem ,we also got our free welcome drinks when he brought up the prosecco. This hotel is ideally situated just tucked in past Charles Bridge no more than 5 mins away and just central to most places. The room was very modern & very clean, with a fridge if needed, tv kettle & teas/coffees, walk in shower and toiletries which were replenished . Could request robes also. The bed was very comfortable and the hotel itself very quiet through the night . Breakfast in the morning was lovely and Halina ( I think ) was a lovely host always smiling and making sure everything was topped up including the prosecco extremely hard working but attentive nothing too much trouble !! It was continental style but had lots there including different pastries/breads /meats /cereals /cheeses/ salad etc it also had eggs and some hot things like beans/scrambled/fried on one occasion or sausages boiled eggs on another and fresh fruit like melon /pineapple. You could squeeze oranges to make your own orange juice which was a lovely touch and very nice also had different juices and a coffee machine. You could also help yourself to glasses of prosecco every morning which was a lovely and very welcoming touch :) The hotel doesn't have a bar but there are many bars /restaurants nearby also a couple of shops if you needed anything. The local beer is very cheap and the Pork Knuckle is a must I had this twice at Pork's which is just round the corner from Bishops house and also at Restaurant U Glabicu which is more a local (very cheap for beer) it was good atmospheric pub . Both pork knuckles divine ! Highly recommend. We went in Dec, Prague looked stunning it's a lovely place to visit at Christmas, very well decorated . Christmas market stalls selling mulled wine, mead Trdelnìk (which has to be sampled ) and crafts . We were very lucky with the weather no rain and really quite mild ..Visited alot of the tourist spots including the Castle /Petrìn lookout tower obviously Charles bridge / John Lennon wall and many more places . Prague is a beautiful city and Bishops House is a fantastic hotel and would highly recommend and would definitely return !…
We have just returned from a 3-night stay in this hotel. ‘Wow’ is a really good way to describe our experience here. Perfect location just steps away from the Charles Bridge. We had a warm, friendly and helpful welcome topped off with complimentary Prosecco. The hotel was immaculately clean. Our room was spacious and comfortable, a complementary bottle of red wine awaited us. The buffet breakfast was a real treat too, the choice was fantastic and comes with as much prosecco as you like. No hesitation in recommending and returning to this superb little gem of a hotel.
We recommend this hotel, it is cosy , tidy and clean. Receptionists Jana and Marek are very heartful and gave good tips what to see. Bellboys Ali and Paul are very friendly, too. Breakfast is good and the room service is also up to a par. Also, locaton is perfect, Charles Bridge is about 100 m from the hotel. When in Prague next time, this is the place to stay.
Terrible attitude, having to leave Europe early due to closing of borders I informed all upcoming bookings of the unlikely chance of my attending. While most hotels showed empathy and thanked me for updating them this hotel showed no care or consideration and were more interested in pointing out that I wasn't due compensation. Since I didn't request compensation it really shows where there priorities are. Absolutely awful. Avoid.