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The Grand Mark Prague

Hybernska 12, Prague 110 00 Czech Republic
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Guests1 room, 2 adults, 0 children
Booking.com
$219
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Lol.travel
$236
$209
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LHW.com$220
Hotwire.com$219
Otel.com$236
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Traveler (882)
360
Panoramas (14)
Room & Suite (573)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
The Grand Mark Hotel is situated within a stunning Neo-Classical building, just a few minutes' walk from the Old Town Square. With its 78 large and beautifully appointed rooms, many of them suites, the hotel offers timeless elegance with tasteful contemporary features, furnishings and fittings. To complete the feeling of luxury, the majority of the guestrooms feature a separate bedroom and spacious living area including fitted kitchenette. The Le Grill Restaurant, Two Steps Bar and the hotel's unique private garden with its baroque fountain, offer central Prague's best possible setting for you to relax, enjoy great food and celebrate your special occasion.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Free internet
Wifi
Public wifi
Internet
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Kitchenette
Flatscreen TV
Safe
Minibar
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Family

Location

Full view
100Great for walkers
Grade: 100 out of 100
344Restaurantswithin 0.3 miles
173Attractionswithin 0.3 miles
Neighborhood
Nové Město (New Town)
Nearly 700 hundred meters long, Wenceslas Square represents the most frequent and buzzing crossroads of the city. The National Museum in the upper part of the square watches over your spending spree in countless shops and retail stores lining the entire square, which ends at Na Příkopě, the most famous shopping street. When tired or broke, you can explore the city's underpasses, which can take you to the Old Town or to the courtyards of art nouveau houses with secret gems of greenery, white benches and rose bushes that provide unexpected peace in the midst of the city. Be sure to pay a visit to the traditional cafés, classic Czech pubs, cinemas and theaters. National Theater near the river has a lot to offer to foreigners. Go to the river bank and enjoy live music and drinks while watching a sunset behind Prague Castle.
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Popular mentions
It’s stated 5* amenity status does not translate to a “reasonable” performance level. Our visit was truly one of firsts... 1. Our room for 4 nights was to be in a “windowless attic”...which had only a few covered skylights. We were told by the hotel, that these designed rooms are reportedly requested and sought after by Muslim guests for their privacy?? REALLY...why not simply close curtains?? 2. When attempting to book a massage, we were told that we had to first come down and “pre-pay. 3. Our +/- $100E very simple BBQ buffer evening dinner, in their romantic garden dinning area, was to be shared & then disrupted by a very large / noisy wedding...music, speeches & all...till after 1AM. 4. Two “small” Gin & Tonics cost $30E 5. Stacks of clean face towels were found tossed out of the elevator onto the dirty carpet, for use by their morning room cleaning staff...sanitary???...not!! 6. After ordering and then inquiring “several times” about our breakfast porridge status....it never did arrive....after 45 minutes we left. Overall the quite bland food was basic, overpriced, and of poor quality. Service was often dismissive, perhaps due to their apparent lack of English. Our room air conditioning did not work, making for a uncomfortable stay. We were told a major tour compsny Restaurants both beside and especially across the street (2002) offer “much” better service, food and prices!!!
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My friend and I went for a drink at the Grand Mark hotel in Prague. The hotel is very expensive but we said we would go for a drink upon our arrival. We arrived around 8:00 PM. The bar was empty except for one other couple. Our drinks were liquorless and our table was dirty. Would not return.
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+1
We checked into The Grand Mark Prague when we came to Prague for a night. The is such a overall great hotel that I recommend it to anyone traveling into Prague. It’s very close to the train station and within walking distance to all the tourist attractions. Prague is a small city so you can get around town when you stay at this hotel. Hotel staff was very friendly when we checked in and the concierge went out of his way to help us with a situation we had with a tour company. When we checked into our room we were very pleased with the room layout, the bathroom and all the added amenities that were included especially the Nespresso machine with capsules. We also were greeted with some delicious cookies that literally disappeared instantly. The hotel has a very nice back patio and restaurant and you can really have a nice relaxing evening just hanging out.
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This is a beautiful high end hotel with horrible staff in the bar area that make every effort to avoid you and are rude to the guests. Stay here it’s beautiful but avoid the bar. I was shocked to see how rude the bartender was to some guests that asked to sit in the courtyard area for drinks. The face he gave them; and they were not busy.
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Review collected in partnership with this hotel
Hotel is in a great location. Food in Le Grill was very good. Concierge was very good. The hotel is in a great area, but for a LHW it has some staffing issues. Had to constantly go and find someone to ask for drinks while in the lounge, constantly having to ask for hot coffee (unless you like it cold), staff standing around chatting at breakfast. It appears the staff had a could not be bothered attitude. We were made to feel a nuisance just by checking. I think the staff could benefit from additional customer service training. Also, when checking out, we were not given a breakdown of the bill, only a final total. When we asked for this, we noticed items from the mini bar had been charged to us. As we did not use the mini bar and questioned this, we were advised ‘it was the guests before you’ Check your bill and ask for a full breakdown
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Previous
PRICE RANGE
$224 - $511 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kempinski hybernska hotel prague
FORMERLY KNOWN AS
The Mark Luxury Hotel
LOCATION
Czech RepublicBohemiaPraguePraha 1 (City Center) / Nove Mesto (New Town)
NUMBER OF ROOMS
78
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