I was traveling with a group tour When we arrived the guy at the check in counter was super rude. He then wanted passports from ONLY those who are living in the Philippines and India - I found this SUPER RACIST and targeting to those cultures by asking for their passports. WE had our passports in hand but then found out it was only for those countries. Pretty appalling
The room was spotless, especially the bathroom. Also, the check-in process was smooth and fast even though we came late at night. The location is perfect for a business trip. Overall awesome experience thank you,
I enjoyed my time there. Location is fine, it’s near to tram and train. It’s take only 15 minutes to the Prague center. The hotel is looking so great and so as the room. The staff was very nice to me. I also recommend the restaurant in the hotel. Great food! I will definitely choose this hotel again during my next stay in Prague.
The experience was saved by the staff, the maintenance guy Honza (Jan) was brilliant when fixing the tv and safe in the room, what a great guy. Nikole on the bar was fantastic and made us feel very welcomed and she had a great sense of humor. Remembering guests names makes them feel special and she certainly made me feel spacial. Michal on the bar was also very good and helpful. Adam on the reception was great, also all the other desk staff but I don’t remember their names. That said, the room was not up to a 4 star standard in my opinion. The carpets need a good clean and finished touches could lift this place. The bathroom was nicely appointed. The cleaners did strange things like opening the window and leaving the air con on full whilst i was not there, they also removed the spare card which annoyed me. Breakfast was super nice however the staff took plates away as soon as you stoped chewing, i would suggest leave clearing a table till people have finished . Parking was easy and free. I just felt it could be better, staff were great its just the room could have been better. Big negative from me was the internet, it was terrible, and i was not allowed to plug in a HDMI cable to the TV to work on big screen or watch Netflix, thats poor in this modern age. It has potential but doesn’t meet it.…
Amazing hotel and very professional English speaking staff! We arrived early and as our room was not ready, we got upgraded to a better room with a fantastic view. The parking is free and travelling around the city with the tram is very easy. Good breakfast choice.
The Iris Hotel Eden ticked every box for us; perfect location, friendly welcome and a lovely spacious room. We arrived early and they couldn’t have been more helpful and stored our luggage so we could head off and explore. Breakfast was delicious. We will be back!
Nice modern hotel Inside football stadion. Friendly staff, Clean rooms and awesome breakfast. BBQ was amazing - live music, tasty food, cold Pilsen beer, nice service. Very comfortable beds a good eqipment in the room, huge bathroom with bath.
We booked in E-mail 2 nights, we wrote that we would like to check in on 15.May and check out on 17. May. Their mistake that they booked for us just 1 night... and they not recognized their fault.. we had just 1full day in Prague and we lost it ☹️they did not were helpful.. they should say: sorry we solve it or something.. we were so so sad 🙁
Excellent location, beautiful bathroom and sumptuous breakfast defines Iris hotel Eden in Prague. We were four people staying in two rooms in the first floor of Hotel. The tram station was visible from the room. The shopping arena of Prague was just 15 minutes away by tram. Hotel's services were good. The staff made every effort to keep us comfortable.
Parking very easy and for FREE just in front of the hotel Restaurant is very good and good is also price Modern guest room with very good bathroom - you can choice bath or shower Breakfast is rich, many variety of all ingredients Access to Prague city centre is very easy