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Gala Hotel Excelsior

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Hlavni trida 121/46, Marianske Lazne 353 01 Czech Republic
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Traveler (62)
Room & Suite (28)
Dining (13)

About

#30 of 67 hotels in Marianske Lazne
Location
Cleanliness
Service
Value
Greco-Roman-style 19th Century Hotel set in central location, 2 km from train station.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Sauna
Free breakfast
Bicycle rental
Golf course
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Hiking
Car hire
Spa
Massage
Ski In / Ski Out
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Russian, Czech, German
97Reviews3Q+A2Room tips
Traveler rating
  • 37
  • 22
  • 22
  • 11
  • 5
Time of year
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Popular mentions
Zdena H wrote a review Jul 2021
Prague, Czech Republic2 contributions1 helpful vote
The hotel is located on the main street. I appreciate the cleanliness and nice staff. I especially recommend the masseuse Mrs. Svetlana has golden hands, I have never experienced such relaxation. Very pleasant!
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Date of stay: July 2021Trip type: Traveled solo
1 Helpful vote
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Martin Kabát wrote a review Oct 2018
Pisek, Czech Republic10 contributions1 helpful vote
We stayed just one night but the experience was really good. Receptionist was incredibly kind and helpful and we got everything we needed. The room was beautiful and clean, with all amenities. Definitely recommended!
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Date of stay: October 2018
Rooms
Cleanliness
Service
Trip type: Traveled with family
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Response from Marian_R274703, Manažer at Gala Hotel Excelsior
Responded Oct 7, 2018
Dear Martin, Thank you for your positive feedback - it's great to hear you had a great stay at our hotel. We hope you choose to stay with us again in the near future as we would love to welcome you back! Sincerely Iva Ruzickova - Sales Manager
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Aeskulap1 wrote a review Aug 2017
Oberurnen, Switzerland367 contributions114 helpful votes
I just can't understand how could this Hotel get such good reviews and a certificate of excellence?!! Quite a few reviews were poor or average. Maybe is the experience of traveller? It is a very nice Hotel, central location but that's it. Staff are stressed and have no motivation at all. The tables in the restaurant were not cleaned. Food was under average. We booked HP but had only 4 times dinner in 12 days. The top was the life worm in the salat. After this experience we always dined outside Hotel. We were offered nothing in return other than a half apology. When we confronted Hotel manager with this bad experience, he just said "Ouuu" and asked " What do you expect from us" No further comment are needed. Rooms were a bit tight and clealiness needs improvement. Physician entry check up was a 3 Min. procedure, consisting of blood pressure measurment and crossing randomly the therapy options.
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Date of stay: July 2017
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: Rooms oposite main street site
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Response from Marian_R274703, Manažer at Gala Hotel Excelsior
Responded Aug 13, 2017
Dear Guest, Thank you for taking the time to share the details from your most recent experience from your stay at our hotel. It certainly only helps us to improve when we hear critical feedback such as this. We want to deeply apologize for your experience with our level of service. There are truly incredible people who work at GALA HOTELS that pride themselves on providing quality service to all our guests and we wish to see all our employees reach the same level. Please be assured these issues will be addressed at once as our service delivery is something we strive to be the very best at. Respectfully, Management GALA HOTELS
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Xranitel1 wrote a review Aug 2016
139 contributions56 helpful votes
We liked this hotel, clean and good rooms,food variation on breakfasts, always got a hot water,good location. Wifi not working in the room, not at all. The price not cheap but not too heavy,OK for our opinion.
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Date of stay: July 2016Trip type: Traveled as a couple
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Response from Marian_R274703, Manažer at Gala Hotel Excelsior
Responded Dec 13, 2016
Dear Guest, Thank you for your feedback on your recent stay at our hotel, we are pleased to hear that your experience was a positive one. We strive to give all our guests the very best experience possible and continuously work to improve the training of our staff so we can provide the highest standard of services. Sincerely Iva Ruzickova - Sales Manager
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Anthony J. H wrote a review Jan 2016
1 contribution2 helpful votes
A lovely hotel with fantastic location in the town centre, stylish rooms and very kindly staffers. I want to recommend the Churchill's Pub & Restaurant with the delidelicious meals. Be sure to come again ...
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Date of stay: January 2016
Value
Location
Service
Trip type: Traveled solo
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Response from Marian_R274703, Manažer at Gala Hotel Excelsior
Responded Jan 13, 2016
Dear Anthony J., thank you for your valuable and positive feedback. We hope you choose to stay with us again in the near future as we would love to welcome you back!
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Previous
PRICE RANGE
$98 - $148 (Based on Average Rates for a Standard Room)
LOCATION
Czech RepublicBohemiaKarlovy Vary RegionMarianske Lazne
NUMBER OF ROOMS
64
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Frequently Asked Questions about Gala Hotel Excelsior
Which popular attractions are close to Gala Hotel Excelsior?
Nearby attractions include The Parks of Marianske Lazne (0.1 miles), Zpívající fontána (0.3 miles), and Pravoslavný chrám svatého Vladimíra (0.09 miles).
What are some of the property amenities at Gala Hotel Excelsior?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Gala Hotel Excelsior?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Gala Hotel Excelsior?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Gala Hotel Excelsior?
Conveniently located restaurants include Vinotéka Smaragd, Ceska Hospudka, and Gourmet Restaurant Villa Patriot.
Are there opportunities to exercise at Gala Hotel Excelsior?
Yes, guests have access to a sauna during their stay.
Does Gala Hotel Excelsior have an airport shuttle?
Yes, Gala Hotel Excelsior offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Gala Hotel Excelsior located near the city center?
Yes, it is 0.1 miles away from the center of Marianske Lazne.
Are any cleaning services offered at Gala Hotel Excelsior?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Gala Hotel Excelsior?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Gala Hotel Excelsior?
The staff speaks multiple languages, including English, German, Russian, and Czech.