Pytloun Grand Hotel**** Imperial is located in the very center of Liberec. Its high-quality equipment and top services follow the tradition of maximal helpfulness and friendliness to its guests. That includes non-stop presence of hand-picked staff at your service and hi-tec equipment allowing for maximum comfort.
Disapointed by customer service on reception. We didn’t like our room(Jested room in old comunism design, AC not working well, toilet and furniture bit broken, terible bed that caused me strong back pain and sleepless night) and wanted to move for remaining 3 days to modern room and wasn’t available same size room (on website was available and could book it and receprionist told me she has customer for one night chosen fort this room- so customer paying 20 000 czk/ 800 euro with half board for 4 nights is less valuable than one night customer). I paid for bigger room with balcony and ended with our family in smaller room without balcony and no compensation for this. Of course receptionist was telling me I paid for less valuable room(even though I didn’t receive any upgrade or extra services and paid full price for the room) and that was not true at all and was very dissapointed by her aproach to customer. No discount,bottle of wine or anything to make it right. Have been in many 4* hotels and never experienced no effort to change negative experience. Tv in room not working well, wifi not working well and last evening there was no hot water. Also surronding of hotel is dirty. In restaurant meals vere well prepared and tasty but for children had only 2 meals(we stayed 4 nights so little variety for children) to choose from and portions huge(adult wouldn’t be able to eat it)- should consider when I ask for 1/2 portions to make it to avoid food waste. After this experience I will not chose pytloun hotels.…
Hi all, this was such a great experience! The staff was very willing and helpful, it’s awesome place to spend the whole day in and the coffee was delicious :) I definitely will visit this place again.
Perfect service 24/7, beautiful hotel with perfect location, very good breakfest with various selection, clean and stylish rooms, nice staff with smile on face everytime, corner for children with toys available all day
Very progresive and modern hotel, with excellent rooms nd breakfast. Very unique bathrooms that create an intimate experience for couples. The city of liberec does not have much to offer, but the surrounding mountains are great!
Very bad experience with the dinner: poor quality for big money. Check out time lasts and lasts and lasts... Rooms are OK, breakfast was OK as well, but it won’t change the situation - I will avoid this hotel.