We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Carlsbad Plaza Medical Spa & Wellness Hotel

Save
Share
Mariánskolázeňská 25, Karlovy Vary 360 01 Czech Republic
Lowest prices for your stay
Lock in the lowest price from these sites
Hotels.com$190
Booking.com$193
Travelocity$190
Tripadvisor$190
Priceline
Agoda.com$194
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (162)
Room & Suite (42)
Dining (13)

About

#17 of 99 hotels in Karlovy Vary
Location
4.5
Cleanliness
4.6
Service
4.3
Value
4.1
The Carlsbad Plaza is a luxury 5* Superior Spa & Wellness hotel with a capacity of 124 rooms and 27 suites. Under ,,one roof" you will find 3 excellent restaurants, 4 bars, conference facilities, luxury boutiques and in particular its own unique wellness and medical spa facility covering an area of over 3500 sq m.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Parking garage
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Hot tub
Indoor pool
Heated pool
Plunge pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hot spring bath
Makeup services
Manicure
Massage
Pedicure
Solarium
Steam room
24-hour security
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Minibar
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Charming
Languages Spoken
English, Russian, Czech, German
200Reviews5Q+A15Room tips
Traveler rating
  • 137
  • 28
  • 13
  • 14
  • 8
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
milton4y wrote a review Aug 2022
Tenerife, Spain2 contributions6 helpful votes
Air conditioning was not working well, with much noise at night , had to change the room. WIFI has constan interrupitons. Claims was not attended as have to be at 5 * hotel. Spa and related services are good.
Read more
Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Carlsbad Plaza, General Manager at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded Aug 21, 2022
Hello, thank you for sharing your comments and suggestions with us. Your opinion is important to us and we are sorry to hear that you were not completely satisfied with your stay. We also thank you for letting us know about the problems that occurred with the air conditioner and WiFi connection. We will now look into the matter and make sure it does not happen again. We hope to welcome you back to the Carlsbad Plaza Hotel again soon. Sincerely, Kamila Mercová, Sales Representative
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christian S wrote a review Jun 2022
Rudolfstetten, Switzerland198 contributions248 helpful votes
As mentioned in my headline, we appreciated mostly the Spa at this hotel which is outstanding and extremely luxurious. The Spa employees are all very professionel and we have been more than satisfied with their service, epecially with the massages. The rooms are a bit of a different story. they are not very big, though extremely clean. We could not quite understand, why we were placed next to the elevator on the top floor, whilst other rooms have been unoccupied. In our opinion we would recommend not taking room 681, as you can hear the elevator quite well. One bit of advise to the manager: Why on earth do you use the uncomfortable Security (Hooked) Coat Hangers? I know, this is mostly done for anti-theft reasons, but give me a break: Who, paying such high prices in a 5-star-hotel would go and steal coat hangers? In fact I have never seen such coat hangers in any of the 5-star hotels I have been. And I have been in many! The breakfast is their jewel, as this was of such a great variety, as you cannot see in many hotels of the Czech Republic. Mind you: I cannot understand, why they let guests into the breakfast room barefeeted (!), which is ok for a cheap 3-star beach hotel, but not a luxury hotel with 5 well-deserved stars. I mentioned this to the receptionist at the breakfast room, but unfortunately to no avail at all. Otherwise we cannot complain, especially the staff was always very friendly, especially their doorman at the time we were there. If you get an offer from them, which is some 20% off the normal price, as we did booking over their internet page, we would recommend it. But compare the prices to the Grandhotel Pupp, which is not far away (just over the river) and also offers top luxury.
Read more
Date of stay: June 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Carlsbad Plaza, General Manager at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded Jun 22, 2022
Hello Christian, Thank you for your lovely review and for choosing Hotel Carlsbad Plaza Medical Spa & Wellness for your stay. Your opinion is important to us so that we can continually improve our services. We are the first hotel in the Czech Republic to be awarded the 5* Superior certificate, and we regularly defend this certificate. We hope you will visit us again. Sincerely, Kamila Mercová, Sales Representative
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FiSTLab wrote a review Jun 2022
2 contributions
Private and Relaxing, excellent staff and top noch service. My go to hotel for relaxing and the spa. I try to come at least 2 weekends a month if time permits. I can highly recommend Carlsbad Plaza and cannot wait to return.
Read more
Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip: Suite is the best
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Carlsbad Plaza, General Manager at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded Jun 5, 2022
Hello, thank you for your kind review and for choosing the Hotel Carlsbad Plaza for your stay. We are very pleased that you are satisfied with our hotel and we look forward to your next visit. Sincerely, Kamila Mercová, Sales Representative
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
breakfast wrote a review Mar 2022
Weiden, Germany1 contribution
Thank you so much for your warm welcoming in the Carlsbad Plaza Hotel. We had a fantastic long weekend, we enjoyed your spa and traditional thai massage. The ID Bar & Restaurant’s service was fantastic and the food it was delicious, thank you for your colleague.
Read more
Date of stay: March 2022Trip type: Traveled as a couple
Room Tip: Parking availability
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Carlsbad Plaza, General Manager at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded Apr 4, 2022
Dear Wander58920696065, Thank you so much for this lovely review. We are glad you were pleased with the staff and food. We hope to be able to welcome you again in the future and relax together. Best Regard, Alexandra, Sales Representative
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jim W wrote a review Mar 2022
Schonaich, Germany2512 contributions352 helpful votes
+1
My wife and I were torn between this medical spa and wellness hotel and the more famous Grand Pup Hotel. We opted for this one because it offered far more spas and a plethora of treatments at a reasonable cost. Frankly, they offer some treatments that I am not sure I would want to try. Nonetheless, from check-in to check-out, we felt like royalty as the staff went above and beyond. The morning breakfast offered a wide range of food to include champagne. The rooms were comfortable and clean. The hotel restaurant was superb too. While the hotel across the street certainly has the fame thanks to James Bond and Queen Latifah, this hotel deserves to be recognized. I want to draw special attention to the doorman as he was phenomenal. I also liked the ability to park inside or out at a very low price. If you opt to stay here, you will not be dissatisfied. In fact, you can get something done to you that you didn't even know they did! After all, they offer Thai massages, a magic charm beauty lounge, a complete diagnostics center, and whole body cryotherapy. Now that's cold! I was amazed at all they offered.
Read more
Date of stay: January 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Carlsbad Plaza, General Manager at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded Apr 4, 2022
Dear Jim W, Thank you so much for this breathtaking review. We really appreciate your lovely words and are so glad you were pleased with not only the treatments but also the staff and food. We hope to be able to welcome you again in the future and relax together. Best regards, Alexandra, Sales Representative
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ddh59 wrote a review Dec 2021
134 contributions51 helpful votes
+1
This is truly the best resort in Karlovy Vary. I stayed for 3 nights in a deluxe room. It was beautiful. Rudolf a trainee at the reception desk could not have been more professional, friendly, and helpful. He even took me on a tour of my room and the medical spa area. He had great suggestions for shopping. Ihad rhe royal thai massage one day. It was a 3 hour spectacular experience. The masseuse reacted to my painful areas and went a bit softer when I requested. Next day, I had an aromatherapy pearl bath. It was jetted and spelled nice. I also had a dip in the pool and a cycle of 4 different saunas and 2 mineral whirlpools. This resort is centrally located, and was easy to get around the city. I walked. I am sad that I must leave in the morning. Well worth the trip.
Read more
Date of stay: December 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Carlsbad Plaza, General Manager at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded Dec 30, 2021
Hello Ddh59, Thank you for your generous review. We really appreciate that you liked our staff and treatments, as well as our wellness area. We are also certainly sorry to hear that you are leaving, but we hope to see you again in the future. We wish you a pleasant day and a happy journey. Regards, Alexandra, Sales Representative
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alex F wrote a review Oct 2021
Haifa, Israel197 contributions8 helpful votes
+1
I booked the hotel on the hotel website and got half board instead of just getting breakfast if I would have ordered it on the booking dot com site for the same price. The hotel is very beautiful with classical luxury style. All the time you feel a personal attitude. On check in you are served with a welcome drink. After filing the papers you are guided to your room with a reception person. They also enter the room with you and give an explanation about the room's amenities. Nicely wrapped fruits are waiting for you in the room. Classical music in the halls. Three kinds of luxury cosmetics are available to choose from. Fruits, a bottle of water, and a small piece of chocolate are in the room every day. Coffee machine in the room with different types of capsules. In the dining room you may ask for a special meal in case of some food intolerance. There are 9 kinds of loose tea to choose from. For dinner you have ice cream. Breakfast and dinner are very good in general. The mineral water fountain near the reception. Valuables in the safe are insured. Couzy inner yard. Ordered a classical message and the massagist was a real professional. I felt a different man after the message. And on leaving you get a nice farewell gift. Also on leaving you are asked for feedback which are thoroughly recorded and promised to be reviewed.  And now some things to improve. You need to ask for vegetarian or lactose free milk, it's not served by default. No tea bags in the room, only coffee. I didn't find an electric socket near the bed. In the spa zone I would improve several things. No hooks to hang your robe at the pool area. Shelves to put glasses and small things are not near every sauna. The same is regarding showers near saunas - no curtain on every of them. Confusing instructions for sauna usage rules. At the entrance to the spa zone it's written that entrance to the saunas is without swimsuits. But there is a separate instruction for every sauna and removing swimsuit is required for only two of them. Also I got the impression that message prices are one of the most expensive in the town.
Read more
Date of stay: September 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Carlsbad Plaza, General Manager at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded Oct 11, 2021
Good morning, Alex, We really appreciate your review and that you chose Carlsbad Plaza Hotel for your stay in Karlovy Vary. I am very pleased to hear that you enjoyed your stay, but I am also very happy to hear your constructive criticism. I am glad that you have given us your opinion and we will certainly work on improving the things you mentioned. We hope to see you again in the future. Sincerely, Alexandra, Sales Representative
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Martin H wrote a review Sep 2021
Prague, Czech Republic6 contributions3 helpful votes
I was considering accomodation in the hotel and wanted to take a photo of the lobby as a basis for decision making. Unfortunately, I was rudely accosted by a middle aged to elderly employee in front of the hotel (note it was not the porter) who said I could not take a photo and began to make derogatary remarks and threatened me. When I asked him to identify himself he refused. Needless to say I took my business to the client friendly Hotel Imperial. Not recommended. Such rude and aggresive behaviour is totally unacceptable. Good luck in surviving covid with employees such as these!!!
Read more
Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Response from Carlsbad Plaza, General Manager at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded Oct 1, 2021
Dear Martin H, Let me firstly explain the issue of taking a photo. It is correct that during periods of high hotel occupancy we try to limit the number of photos taken by passersby, this is to protect the privacy and comfort of our paying guests. Needless to say this is much appreciated by all. On the issue of using a photo of our lobby to decide whether you will say in our hotel, and indeed writing reviews on TA, let me offer some advice. A hotel such as ours consists of a great number of different and magnificent facilities (not only a lobby) including, rooms, restaurants, bars, a wellness center, a medical spa center and a clinic. Additionally the numerous photos found on our website are detailed and realistic, no need to take your own in this case. Reviews of hotels are generally based on a paying guests level of appreciation of the multitude of facilities, features and service on offer. Regarding the behavior of the person you mentioned, and following a little investigation of the matter, I could not find any reference and therefore I wonder if there was something lost in translation or something is somewhat exaggerated. Indeed you will find many references on the internet and social media where guests have thanked our staff for their courtesy and professionalism. Anthony Mannion, Training & Quality Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kaka3 wrote a review Aug 2021
Kladno, Czech Republic402 contributions301 helpful votes
If Pupp is fully booked, thats the only time, you should go to Carlsbad Plaza, unless you are crazy about all kinds of procedures that they offer. Wellness area is truly outstanding, however whole hotel is full of weird rules and procedures, which are simply hard to understand. For example you book a hotel and the breakfast is not included automatically, you have to pay extra. Car is not at the hotel, but on some external parking, so actually you have to wait 10 minutes for them to give you your car. Elevator was not woking, AC was not working, got info, that it is under maintenance and should be up and running soon, that never happened. Every day between 13:00 and 14:00 they close saunas, because they clean them. In the middle of the day when people are there, therefore all of us had to leave and then come back ? I asked why they dont clean them in the evening or morning when people are not there and the area is closed ? No solid answer. So after those small things which pile up in the end I decided not to come back. Pupp is in the approach to a client and service way higher.
Read more
Date of stay: August 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Carlsbad Plaza, General Manager at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded Sep 1, 2021
Good morning, We are very sorry to hear that you were not satisfied with your stay. In terms of food, we have a choice of different types of meals from the "no meals" option, with breakfast, half board or full board. It depends on the customer and their preferences. Your stay took place in the busiest season when the hotel was fully booked and there was no free hotel parking, to allow parking for other clients, above capacity, we have arranged external parking. In the interest of the clients. As far as the air conditioning, we are very sorry for its failure, unfortunately its failure was not our fault and we have indeed worked on the repair. We are sorry that it was not repaired on time. The saunas are cleaned to ensure that we keep them in top condition and purity. We wish you a nice day. Alexandra, Sales Representative
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yelena G wrote a review Feb 2020
Bratislava, Slovakia17 contributions10 helpful votes
Me and my husband spent one week at this lovely SPA hotel and we really enjoyed our stay! The SPA was great! Nice and friendly atmosphere, mostly Russian guest and no nudity in SPA which was very comfortable and relaxing. Many different saunas with different “rules” however there was no even one person who attend the sauna naked, everyone has been wearing their swimsuits and showed respect to other guests. The pool is not so big about 16 meters long, but it is enough space to swim for about 4 people at a time and water is very warm. The hotel rooms definitely need some maintenance and refurbishment, but the spa and the atmosphere was really great and we are happy we found a place In Karlovy Vary to relax without nudists around which actually was our major concern. We will be glad to spent another lovely holidays here!
Read more
Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Carlsbad Plaza, Generální ředitel at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded Feb 19, 2020
Dear Yelena G, Thank you very much for choosing the Carlsbad Plaza for your stay and for reviewing us in such a marvelous way. Our entire team is delighted to read that you enjoyed your stay so much. We hope to have you staying with us again and look forward to welcoming you back. Wishing you a nice day with my kindest regards, Jindřich Křováček Director of Sales & Marketing
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$201 - $217 (Based on Average Rates for a Standard Room)
LOCATION
Czech RepublicBohemiaKarlovy Vary RegionKarlovy Vary
NUMBER OF ROOMS
151
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

CARLSBAD PLAZA MEDICAL SPA & WELLNESS HOTEL - Updated 2022 Prices & Reviews (Karlovy Vary, Czech Republic)

Frequently Asked Questions about Carlsbad Plaza Medical Spa & Wellness Hotel
Which popular attractions are close to Carlsbad Plaza Medical Spa & Wellness Hotel?
Nearby attractions include Stará Louka (0.1 miles), Market Colonnade (0.3 miles), and Jeleni Skok Rock (0.2 miles).
What are some of the property amenities at Carlsbad Plaza Medical Spa & Wellness Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Carlsbad Plaza Medical Spa & Wellness Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Carlsbad Plaza Medical Spa & Wellness Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Carlsbad Plaza Medical Spa & Wellness Hotel?
Yes, a parking garage is available to guests.
What are some restaurants close to Carlsbad Plaza Medical Spa & Wellness Hotel?
Conveniently located restaurants include Oysterium Wine & Oyster Bar, Le Marché, and Promenada Restaurant.
Are there opportunities to exercise at Carlsbad Plaza Medical Spa & Wellness Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Carlsbad Plaza Medical Spa & Wellness Hotel have airport transportation?
Yes, Carlsbad Plaza Medical Spa & Wellness Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Carlsbad Plaza Medical Spa & Wellness Hotel located near the city center?
Yes, it is 1.0 miles away from the center of Karlovy Vary.
Are any cleaning services offered at Carlsbad Plaza Medical Spa & Wellness Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Carlsbad Plaza Medical Spa & Wellness Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.