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Carlsbad Plaza Medical Spa & Wellness Hotel

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Marianskolazenska 25, Karlovy Vary 360 01 Czech Republic
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Traveler (133)
Room & Suite (39)
Dining (12)

About

#20 of 98 hotels in Karlovy Vary
Location
Cleanliness
Service
Value
The Carlsbad Plaza is a luxury 5* Superior Spa & Wellness hotel with a capacity of 124 rooms and 27 suites. Under ,,one roof" you will find 3 excellent restaurants, 4 bars, conference facilities, luxury boutiques and in particular its own unique wellness and medical spa facility covering an area of over 3500 sq m.
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Property amenities
Parking garage
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Hot tub
Indoor pool
Heated pool
Plunge pool
Sauna
Restaurant
Breakfast buffet
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hot spring bath
Makeup services
Manicure
Massage
Pedicure
Solarium
Steam room
24-hour security
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Minibar
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Business
Languages Spoken
English, Russian, Czech, German
182Reviews5Q+A13Room tips
Traveler rating
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Popular mentions
Alex F wrote a review Oct 10
Haifa, Israel146 contributions8 helpful votes
+1
I booked the hotel on the hotel website and got half board instead of just getting breakfast if I would have ordered it on the booking dot com site for the same price. The hotel is very beautiful with classical luxury style. All the time you feel a personal attitude. On check in you are served with a welcome drink. After filing the papers you are guided to your room with a reception person. They also enter the room with you and give an explanation about the room's amenities. Nicely wrapped fruits are waiting for you in the room. Classical music in the halls. Three kinds of luxury cosmetics are available to choose from. Fruits, a bottle of water, and a small piece of chocolate are in the room every day. Coffee machine in the room with different types of capsules. In the dining room you may ask for a special meal in case of some food intolerance. There are 9 kinds of loose tea to choose from. For dinner you have ice cream. Breakfast and dinner are very good in general. The mineral water fountain near the reception. Valuables in the safe are insured. Couzy inner yard. Ordered a classical message and the massagist was a real professional. I felt a different man after the message. And on leaving you get a nice farewell gift. Also on leaving you are asked for feedback which are thoroughly recorded and promised to be reviewed.  And now some things to improve. You need to ask for vegetarian or lactose free milk, it's not served by default. No tea bags in the room, only coffee. I didn't find an electric socket near the bed. In the spa zone I would improve several things. No hooks to hang your robe at the pool area. Shelves to put glasses and small things are not near every sauna. The same is regarding showers near saunas - no curtain on every of them. Confusing instructions for sauna usage rules. At the entrance to the spa zone it's written that entrance to the saunas is without swimsuits. But there is a separate instruction for every sauna and removing swimsuit is required for only two of them. Also I got the impression that message prices are one of the most expensive in the town.
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Date of stay: September 2021
Rooms
Cleanliness
Service
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Response from Carlsbad Plaza, General Manager at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded 6 days ago
Good morning, Alex, We really appreciate your review and that you chose Carlsbad Plaza Hotel for your stay in Karlovy Vary. I am very pleased to hear that you enjoyed your stay, but I am also very happy to hear your constructive criticism. I am glad that you have given us your opinion and we will certainly work on improving the things you mentioned. We hope to see you again in the future. Sincerely, Alexandra, Sales Representative
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Martin H wrote a review Sep 2021
Prague, Czech Republic6 contributions3 helpful votes
I was considering accomodation in the hotel and wanted to take a photo of the lobby as a basis for decision making. Unfortunately, I was rudely accosted by a middle aged to elderly employee in front of the hotel (note it was not the porter) who said I could not take a photo and began to make derogatary remarks and threatened me. When I asked him to identify himself he refused. Needless to say I took my business to the client friendly Hotel Imperial. Not recommended. Such rude and aggresive behaviour is totally unacceptable. Good luck in surviving covid with employees such as these!!!
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Date of stay: September 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Carlsbad Plaza, General Manager at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded 2 weeks ago
Dear Martin H, Let me firstly explain the issue of taking a photo. It is correct that during periods of high hotel occupancy we try to limit the number of photos taken by passersby, this is to protect the privacy and comfort of our paying guests. Needless to say this is much appreciated by all. On the issue of using a photo of our lobby to decide whether you will say in our hotel, and indeed writing reviews on TA, let me offer some advice. A hotel such as ours consists of a great number of different and magnificent facilities (not only a lobby) including, rooms, restaurants, bars, a wellness center, a medical spa center and a clinic. Additionally the numerous photos found on our website are detailed and realistic, no need to take your own in this case. Reviews of hotels are generally based on a paying guests level of appreciation of the multitude of facilities, features and service on offer. Regarding the behavior of the person you mentioned, and following a little investigation of the matter, I could not find any reference and therefore I wonder if there was something lost in translation or something is somewhat exaggerated. Indeed you will find many references on the internet and social media where guests have thanked our staff for their courtesy and professionalism. Anthony Mannion, Training & Quality Manager
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Kaka3 wrote a review Aug 2021
Kladno, Czech Republic359 contributions261 helpful votes
If Pupp is fully booked, thats the only time, you should go to Carlsbad Plaza, unless you are crazy about all kinds of procedures that they offer. Wellness area is truly outstanding, however whole hotel is full of weird rules and procedures, which are simply hard to understand. For example you book a hotel and the breakfast is not included automatically, you have to pay extra. Car is not at the hotel, but on some external parking, so actually you have to wait 10 minutes for them to give you your car. Elevator was not woking, AC was not working, got info, that it is under maintenance and should be up and running soon, that never happened. Every day between 13:00 and 14:00 they close saunas, because they clean them. In the middle of the day when people are there, therefore all of us had to leave and then come back ? I asked why they dont clean them in the evening or morning when people are not there and the area is closed ? No solid answer. So after those small things which pile up in the end I decided not to come back. Pupp is in the approach to a client and service way higher.
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Date of stay: August 2021
Value
Service
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2 Helpful votes
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Response from Carlsbad Plaza, General Manager at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded Sep 1, 2021
Good morning, We are very sorry to hear that you were not satisfied with your stay. In terms of food, we have a choice of different types of meals from the "no meals" option, with breakfast, half board or full board. It depends on the customer and their preferences. Your stay took place in the busiest season when the hotel was fully booked and there was no free hotel parking, to allow parking for other clients, above capacity, we have arranged external parking. In the interest of the clients. As far as the air conditioning, we are very sorry for its failure, unfortunately its failure was not our fault and we have indeed worked on the repair. We are sorry that it was not repaired on time. The saunas are cleaned to ensure that we keep them in top condition and purity. We wish you a nice day. Alexandra, Sales Representative
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Yelena G wrote a review Feb 2020
Bratislava, Slovakia17 contributions4 helpful votes
Me and my husband spent one week at this lovely SPA hotel and we really enjoyed our stay! The SPA was great! Nice and friendly atmosphere, mostly Russian guest and no nudity in SPA which was very comfortable and relaxing. Many different saunas with different “rules” however there was no even one person who attend the sauna naked, everyone has been wearing their swimsuits and showed respect to other guests. The pool is not so big about 16 meters long, but it is enough space to swim for about 4 people at a time and water is very warm. The hotel rooms definitely need some maintenance and refurbishment, but the spa and the atmosphere was really great and we are happy we found a place In Karlovy Vary to relax without nudists around which actually was our major concern. We will be glad to spent another lovely holidays here!
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from Carlsbad Plaza, Generální ředitel at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded Feb 19, 2020
Dear Yelena G, Thank you very much for choosing the Carlsbad Plaza for your stay and for reviewing us in such a marvelous way. Our entire team is delighted to read that you enjoyed your stay so much. We hope to have you staying with us again and look forward to welcoming you back. Wishing you a nice day with my kindest regards, Jindřich Křováček Director of Sales & Marketing
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Sunshine54547857890 wrote a review Jan 2020
1 contribution
Our stay was short however long enough to feel good and in comfort. Quitness and respect attracted most. Failed to find 'Ukraine' in lower right-hand box designating the region while filling out this Form. Woukd you please introduce
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Traveled with family
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Response from CarlsbadPlaza, Ředitel prodeje at Carlsbad Plaza Medical Spa & Wellness Hotel
Responded Jan 20, 2020
Dear Sunshine54547857890, thank you very much for taking the time to leave us a review and sharing your thoughts with other TripAdvisor users. We hope to be able to welcome you as our guest at the Carlsbad Plaza Medical Spa & Wellness Hotel again in the near future. Kind regards from Karlovy Vary, Jindřich Křováček Director of Sales & Marketing
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PRICE RANGE
$213 - $235 (Based on Average Rates for a Standard Room)
LOCATION
Czech RepublicBohemiaKarlovy Vary RegionKarlovy Vary
NUMBER OF ROOMS
151
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Frequently Asked Questions about Carlsbad Plaza Medical Spa & Wellness Hotel
Which popular attractions are close to Carlsbad Plaza Medical Spa & Wellness Hotel?
Nearby attractions include Stará Louka (0.1 miles), Market Colonnade (0.3 miles), and Jeleni Skok Rock (0.2 miles).
What are some of the property amenities at Carlsbad Plaza Medical Spa & Wellness Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Carlsbad Plaza Medical Spa & Wellness Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Carlsbad Plaza Medical Spa & Wellness Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Carlsbad Plaza Medical Spa & Wellness Hotel?
Yes, a parking garage is available to guests.
What are some restaurants close to Carlsbad Plaza Medical Spa & Wellness Hotel?
Conveniently located restaurants include Oysterium Wine & Oyster Bar, Le Marché, and Promenada Restaurant.
Are there opportunities to exercise at Carlsbad Plaza Medical Spa & Wellness Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Carlsbad Plaza Medical Spa & Wellness Hotel have an airport shuttle?
Yes, Carlsbad Plaza Medical Spa & Wellness Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Carlsbad Plaza Medical Spa & Wellness Hotel located near the city center?
Yes, it is 1.0 miles away from the center of Karlovy Vary.
Are any cleaning services offered at Carlsbad Plaza Medical Spa & Wellness Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Carlsbad Plaza Medical Spa & Wellness Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.