Libusina 1212/18, Karlovy Vary 360 01 Czech Republic
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About
#9 of 99 hotels in Karlovy Vary
Location
4.7
Cleanliness
4.7
Service
4.4
Value
4.3
At Hotel Imperial in Karlovy Vary, we offer our guests tradition in a modern style. We provide our guests with the highest standard of hotel accommodation, spa treatments and all other hotel services. Due to this commitment of providing the highest standard of service to our clientele, Hotel Imperial is the proud holder of the prestigious award: "Czech Republic's Leading Spa Resort".
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Massage
Massage chair
Neck massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
ATM on site
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Classic
Languages Spoken
English, Russian, Czech, German
Location
90Good for walkers
Grade: 90 out of 100
35Restaurantswithin 0.3 miles
19Attractionswithin 0.3 miles
Contact
Libusina 1212/18, Karlovy Vary 360 01 Czech Republic
Name/address in local language
Getting there
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487Reviews8Q+A34Room tips
Reviews
Traveler rating
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5* equipment - no doubts. Staff is not interested in you. No proactivity. Eg. no offer of drinks at dinner, eventhough it is paid extra. Dinner in a 5-star Imperial: 20% of guests in sweatpants - some od them really seemed they were worn for a long time. How did manager on duty react? There was no manager present, or was literally invisible. Hotel good for rednecks.
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Find another place in Karlovy Vary. Save your money.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Blanka Červená, Other at Spa Hotel Imperial
Responded 1 week ago
Dear mareko879, many thanks for your stay at the Imperial Hotel and for your feedback.You speak highly of the hotel's facilities, but your experience with the staff was negative. It seems that in your opinion, the staff were not proactive, for example by not offering drinks at dinner. You also mentioned that you noticed the inappropriate dress of some guests and that the manager was absent. Believe us, the manager is always present, but he was probably attending to other guests. Overall, it seems that your experience was not very good, which we are very sorry to hear. We hope that you will reconsider your opinion and that you will return to us again in the future and that this time you will have a great holiday! We look forward to seeing you! Best regards, Blanka, Sales Department, Hotel Imperial
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favorite
It was really confortamble hotel a pllesure to stay here. Karlove Vary - k´colonade with hot wather are downsters about 450 m. But you can use it lift if you like it. We use walking and hikig so we make stronger our body. Family like pool and bath wellnes. Use to all procedure. 👌
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: If you not like walking better choise are hotel Pool
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
A dream - timetravel to 1912 ! Wonderful hotel and great location. We loved it and had a great time… the only thing we didn’t enjoy that much is the huge and busy dining room. The spa treatments are fine and there is a large variety. The rooms are comfortable and clean.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Blanka Červená, Other at Spa Hotel Imperial
Responded Nov 11, 2022
Dear Charly_R2011, many thanks for your stay at the Imperial hotel and for your excellent review. We are very pleased that you enjoyed your stay and that you were satisfied with the location of the hotel, the spa treatments, the comfort and the cleanliness, which we pay much attention. We hope that you will come back to us again in the future! Best regards, Blanka, Sales Department, Hotel Imperial
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is amazing, its like being in the fairytale. From the reception, to the spacious rooms with view on the city, really perfect. The restaurant for breakfast / dinner is serving good quality food with variety. You can enjoy the indoor swimming pool. Connection to the city is by walk or you can use railway that is next to the hotel.
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Date of stay: December 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel can be seen from whereever you are in the area. A little outdated but all in all we have a nice stay. Breakfast was mediocre but the massages we had (were expensive) but very good. Beautiful area.
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Date of stay: March 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Blanka Červená, Sales at Spa Hotel Imperial
Responded Apr 12, 2022
Dear Sirs, thank you very much for your rating of your stay at Hotel Imperial. We highly appreciate it and it will be our pleasure to welcoming you here again soon! Kind regards, Blanka Červená and the team of the spa hotel Imperial
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel wasnt bad, but the staff was not very helpful, first they didnt want to allow our son into the gym because he wasnt 15 ( nobody told us before,and there was a very unpleasant receptionist), later, after I complained a lot, they gave me some kind of an exception. Not a 5- star hotel!!
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Date of stay: February 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Expensive and wellness was poorer than in 2 star pension. Rooms are nice but whole hotel is nothing special. Staff didnt show any knowledge of suroundings and were not helpful at all. For next visit we will choose another place for sure.
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I've enjoyed everything, from the very first talk with nice people in the reception, nice and tidy room, the welness part with pool approximatelly 15m, whirlpool and sauna with nice cooling off pool, to great meal in the Prague restaurant.
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
One of the worst experiences I had!!! Has nothing to do with the health it’s all about business. On the 5th day of my stay I got terrible pain with my back ( as I did mention to the local doctor on my first day as I do have issues with my back and I advise to not prescribe me any procedures that can affect the back) how ever the doctor prescribe me water massage….. on the 5 day I had the massage and afterwards I got the terrible pain….and what was my surprise when the assistant told me ….what do you want from us??? I just kindly request an advise what shall I do??? And they Said: you can’t prove as your back got hurt from us so take a taxi and go hospital…..my very correct thing I did I took the plain and flight home… with a huge pain
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Date of stay: October 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
it is a very beautiful hotel with a quite good service. The legal measures for corona hygienic is the FFP2 mask. there’s about 10 to 20% of the guests even in the restaurant and not respecting this measure. I’ve seen even some staff members serving beverages in the restaurant where is the mask below the mouth. I must say that from the staff that was the exception. but having guests going completely without mask in the restaurant to the buffet touching things and serving themselves with out mask and without any of the staff members making a remark to them it’s not tolerable for me. I strongly advise you to avoid this hotel during the period where corona infection numbers are climbing up everywhere.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$151 - $236 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
imperial hotel karlovy vary
LOCATION
Czech RepublicBohemiaKarlovy Vary RegionKarlovy Vary
NUMBER OF ROOMS
205
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Claim Your ListingSPA HOTEL IMPERIAL $164 ($̶2̶2̶3̶) - Updated 2023 Prices & Reviews - Karlovy Vary, Czech Republic
Frequently Asked Questions about Spa Hotel Imperial
Which popular attractions are close to Spa Hotel Imperial?
Nearby attractions include Market Colonnade (0.3 miles), Vridlo (0.2 miles), and Hot Spring Colonnade (0.3 miles).
What are some of the property amenities at Spa Hotel Imperial?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Spa Hotel Imperial?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at Spa Hotel Imperial?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Spa Hotel Imperial?
Conveniently located restaurants include Oysterium Wine & Oyster Bar, Le Marché, and Promenada Restaurant.
Are there opportunities to exercise at Spa Hotel Imperial?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Spa Hotel Imperial have airport transportation?
Yes, Spa Hotel Imperial offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Spa Hotel Imperial?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Spa Hotel Imperial?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Spa Hotel Imperial offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.