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4.5
#4 of 89 hotels in Karlovy Vary
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4.8
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4.6
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4.3
Value
4.1
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Located in the picturesque spa town of Karlovy Vary in the Czech Republic, the Grandhotel Pupp is one of Europe's most famous historical hotels. Talking about its history would take a while, because it dates back to 1701. In recent years the Grandhotel Pupp has hosted illustrious names from the movie world including Morgan Freeman, Gregory Peck, Sharon Stone, Robert Redford, John Malkovich, Antonio Banderas, Jude Law, John Travolta and Nikita Michalkov. Such stars have descended on the hotel especially for the Karlovy Vary International Film Festival each year at the beginning of July. As well as modern-day celebrities, the hotel has also attracted eminent historical figures from culture and the arts including German poet and philosopher Johann Wolfgang Goethe, composers Johann Sebastian Bach, Richard Wagner and Antonin Dvorak, violinist Nicolo Paganini, writer Franz Kafka and master of Art Nouveau Alfons Mucha.
In two connected buildings, River Side and Park Side, the Grandhotel Pupp complex offers 228 rooms in the categories of Comfort, Superior, Superior Plus, Junior Suite, Premier Suite and Apartment. The ground floor of the hotel features restaurants, a cafe, bars, a boutique zone, a hairdressing salon and casino. Becher's Bar provides entertainment in the evening. The Grandhotel Pupp invites guests to the new Pupp Royal Spa wellness centre with pool and saunas. The complex includes a modern fitness centre as well as a private Royal Spa Suite with whirlpool, massage tables, sauna and a relaxation zone. The Pupp Royal Spa offers an extended range of treatments, from traditional procedures based on the natural bounty of Karlovy Vary and the region to modern massages and beauty treatments.
Grandhotel Pupp - If you want a chance to see a star
Mirove Namesti 2, Karlovy Vary 360 01 Czech Republic
Name/address in local language
Grandhotel Pupp
1,311 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Grandhotel Pupp delights many guests with its blend of elegance and historical charm, providing a luxurious atmosphere and top-notch amenities such as a highly-acclaimed spa and diverse dining options. While most guests commend the attentive service and the hotel's superb location for relaxation and local exploration, some have encountered issues with inattentiveness and high parking fees.
Although the rooms earn praise for their generous size and views, a few travelers have noted outdated decor and a need for better soundproofing. Nonetheless, the hotel's cleanliness is consistently lauded, ensuring a comfortable and pristine stay.
Location
Central
Atmosphere
Charming
Rooms
Dated
Value
Reasonable
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Opulent
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Pupp is a very nice, stylish and majestic building. All the interiors are decorated in a specific way and nothing is disturbing and overall worth seeing. Our room (Comfort Double room) was cozy, spacious and clean. The only problem was we could hear the noise from the hallway. In particular we enjoyed the spa (including amazing hot and herbal sauna), Ayurveda massage and the atmosphere of the Becher's bar, which also had great and very nice people to serve us both evenings and delicious food. Receptionists were extremely nice and helpful. Breakfasts were good but there are other hotels in Karlovy Vary whose breakfast are way better. Some waitresses in the breakfast room were very disorganized and we needed to wait for a cup for about 10 mins. Despite that it was a great stay and we do wanna return.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hotel is absolutely beautiful. Built in 1701 the hotel is absolutely marvelous. We have visited several times now, and will return. There are some opportunities for improvement as we have noticed a slight deterioration in service this visit. The breakfasts no longer have a Cook creating eggs, omelets or crepes, all that is available is a buffet. We stayed for Christmas and New Years, which they now have reduced to one sit down service and 2 buffets as part of the New Years package. The food was excellent quality just a slight deterioration in the service. We found drinks in Beecher's bar very expensive by Czech standards, in fact they matched Downtown Toronto prices. It was a shock to see the bill, especially when you order a gin and tonic you see a charge for gin and a separate charge for tonic. The charge for the tonic water was over $5 CDN, WOW. Overall food was great, the hotel is fantastic, SPA leaves a lot to be desired but I do not believe it is run by the Hotel. Speaking of the SPA, generally they had no towels, and when questioned they just blamed laundry. These are just areas for improvement, if asked would I go again the answer is most definitely yes, hopefully they do not continue the downward slide.I understand they have new management, so lets hope it is just growing pains taking over what is one of the best facilities we have ever had the opportunity to visit.
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Date of stay: December 2019
Value
Cleanliness
Service
Room Tip:The Junior Suites are well worth the expense.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We moved to The Kings Court Hotel after 6 nights in The Hilton Prague . The Hilton was adequate just ! The Kings Court was outstanding we choose to cancel our 5 nights in The Old Town Hilton in favour of The Kings Court . The reception staff worked out a great offer including a king Suite with executive room access which was actually open unlike The Hilton’s executive lounges are mostly Closed due to covid . We had reserved executive suites at The Hilton old town we saved £450.00 at The K C and we thought the hotel had a far more luxurious feel than The Hilton Old Town which when we visited to check it out there was no one at all in reception at all eventually a young lady appeared and told us the executive lounge was closed due to covid ! The Hilton are only cleaning rooms upon request which is less than ideal . Long queues to request a room clean !! By contrast the Kings Court’s rooms were cleaned thoroughly every day . The reception were helpful and efficient and Daniel was exceptionally friendly & efficient . The rooms were comfortable the beds were top notch. The bath was big with jets . The breakfast was a rich buffet with fresh orange juice . The spa was relaxing with a small pool and jacuzzi & sauna . Thanks for the excellent service Daniel and...More Date of stay: August 2020 See all 3,725 reviews
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alan Nemes, General Manager at Grandhotel Pupp
Responded Jun 24, 2023
Dear Guests, Thank you for your kind review of our hotel and your appreciation of our work, which we highly value and hope to have the pleasure of welcoming you again soon. Sincerely Tomas Krejsa Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had very high hopes for this hotel given that its touted as a 5 star hotel but sadly I was very disappointed. The public areas of the hotel are beautiful and definitely up to par for a 5 star hotel. However the rooms are extremely dated and spartan. The furniture sadly looks like it has not been changed since the 60s. In this modern age of travel, there are some things that I expect are given in any 5 star hotel worth its salt. Unfortunately this hotel did not have the most critical of things - there are no electrical plugs within easy reach of the bed. We found one miserable one way across this very large room. No USB sockets in sight. The light controls for the room also makes no sense. If you turned off the central light control there is no way to turn on the bathroom light on its own. I had to use my phone torch to grope my way to the bathroom.
What is most disturbing is that I booked myself a Riverside - Superior Suite front view after reading all the reviews of other travellers. I was unfortunately sadly disappointed. What I got was I guess technically accurate, I did have a view of the river but definitely not the glorious view of the river at the front of the hotel that I was expecting. I feel I was sold a bill of rotten goods. When I queried this, the first person told me that I did not make mention of the river in my booking in spite of it being documented in the communication. The Night Manager called and told me there was nothing they could do as the class of rooms was sold out for the night. Given a disappointed who made the effort to let you know that all she saw was the car park and was very disappointed I would have upgraded them to a better room but of course that was not offered. But that's just me.
So travellers beware. Technically I got a river but it looked like a ditch with construction site nearby, a casino and a car park. Not the glorious views that was promised.
#maneklady #manektravels
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Date of stay: December 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grandhotel Pupp is absolutely spectacular and truly Grand. We spent a week there and it felt like being in a movie or in a dream. I don't understand some of the negative reviews saying that the hotel has lost its charm over the years - it most certainly hasn't. While not perfect and with some room for improvement, the hotel delivers a holiday never to be forgotten.
We stayed in the Superior Suite in the Riverside section, a spectacular corner suite with 270 degree views of the river, the town and the hotel itself. The suite was very large and luxurious, although a bit sparsely furnished. I cannot fault the comfort, the good soundproofing, the facilities, and the nice touches such as the Nespresso machine. That said, it would have been nice to have bottled water replenished every day and not just on day 1.
The spa was immensely enjoyable. It was a bit busy, especially on the weekend, but never uncomfortably so. There are plenty of areas to explore: main pool, side pools, Jacuzzis, saunas, etc, so you can always find a quiet spot. The massages we got were lovely (Swedish massage) although spa treatments were the only element of the holiday we felt were overpriced.
Food-wise the hotel excels again and we loved everything we ate and drank. The only disappointment was when we were served prawn cream instead of lobster cream without even an acknowledgement - prawn and lobster are very different things and when you order one, you don't expect to be served the other. Apart from that, all meals were outstanding and we ate in the hotel almost every day. You could spend hours just admiring the walls and ceiling of the grand restaurant.
The location of the hotel was pretty much perfect as well. It's a 30 minute walk from the train/bus station and everything in the town is within walking distance. There are many hiking opportunities in the area too, which we really enjoyed, especially the walk up to the Diana tower and restaurant just behind the hotel. The bit of snow we got made everything look even more magical.
Overall the hotel exceeded expectations. If you've seen The Last Holiday you will definitely recognise the outside areas and the restaurant, although the rooms and the spa look quite different. Small issues aside, we loved every minute of our stay and will definitely be back!
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Date of stay: December 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alan Nemes, General Manager at Grandhotel Pupp
Responded Jan 22, 2023
Dear guests Thank you for your kind review of our hotel and your appreciation of our work, which we highly value and hope to have the pleasure of welcoming you again soon. Sincerely Tomas Krejsa Concierge
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This hotel consists of 2 hotels with separate reception halls. The Riverside is the most luxurious, the Parkside is the less so. The whole complex is housed in a beautiful XIX century palace hotel style building, except for a horrible modern Casino addition. It has been intelligent for this country to have preserved it. The location is perfect for exploring Karlovy Vary by foot and close to many restaurants. We had the Imperial Suite, consisting of 2 oversized rooms plus a huge compartmented marble bathroom. AC and internet worked well. For such a top end suite the furnishings should have been antiques and not contemporary classic furniture. Breakfast is served in the Grand restaurant which resembles the days of XIX century palace hotels. In the same room dinner is served with a first class menu and quality of food. I would recommend to dine in the hotel. The huge Spa es fantastic with everything such an installation such have. Staff at reception and restaurant are well trained and very kind.
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Date of stay: June 2023Trip type: Traveled as a couple
Room Tip:Reserve in the Riverside part of the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alan Nemes, General Manager at Grandhotel Pupp
Responded Nov 14, 2023
Dear Guests, Thank you for your kind review of our hotel and your appreciation of our work, which we highly value and hope to have the pleasure of welcoming you again soon. Sincerely Tomas Krejsa Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is gloriously famous for being the site of many movies and it certainly did not disappoint. I spent 2 nights with a family of 4 (we stayed in 2 separate rooms) in the Riverside part of the hotel, the oldest part mostly overlooking the river. There is also the Parkisde area with more modern rooms and the Quisisana suites across the river, so be careful which room you choose. The building itself and the common areas are nothing short of spectacular, with classic elegance and vaulted ceilings full of details, sculptures and paintings. The dining areas are also beautiful and serve excellent food: we tried the Cafe Pupp for lunch, we had breakfast in the Mala Dvorana room and one unforgettable dinner at the Grand restaurant. We did not try the Becher bar nor did we go to the Casino. The spa is great (we tried 3 types of massages) and the pool is large and with different areas of temperature, as well as the sauna with 3 different areas of temperature and humidity. The rooms were equally amazing, very large compared to the average room in Europe, with fantastic views of the town and the river, large, well appointed bathrooms with great toiletries. The bed was large and comfortable. This hotel completely fulfills any expectation of luxury and elegant comfort, it was really as beautiful as depicted in all of those movies, and then some. Lastly, prices were very affordable: both room prices and spa treatments as well as the restaurants were significantly lower than in Prague, for example. I will plan to return again, one of the best experiences ever.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grand Hotel Pupp is meant to be the premier hotel in Karlovy Vary. And it is. If you are staying in the “Riverside” part of the hotel. On the website it does say that the “Parkside” part of the hotel is older than its counterpart and the photos show a very nice bed and a clean and tidy bathroom. And, yes, both of those things were true. What isn’t shown on the website is that in Parkside (Plebside) the floors are covered in carpet squares, the rooms are somewhat bleak and the hallways are dark. The staff were pleasant and helpful except for the receptionist in Riverside who scoffed at us when we asked if an upgrade was possible and looked down her nose at us as she told us to take our car and go around to the “other entrance”. For a hotel that was supposedly full (despite COVID 19) it was incredibly quiet; the bar and casino were closed but the spa remained open. We had booked a suite which meant a lounge room but it was VERY sparse and sad looking. My in-laws stayed up the road at a hotel that was half the price and had really lovely rooms. It was very disappointing as my other half had so looked forward to having a “Casino Royale” experience at the Grand Hotel Pupp, and ultimately it has been a real let down. I’m sure that post-COVID you will have a great time here - but only if you stay in the posh section of the hotel, otherwise save your money and stay somewhere else.
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Couple of positives: The café Pupp is beautiful & The Pupp cake is delicious. However, this go downwards from here. Please note that if you book a room w/ forest view, you are booking a room in a building next door, with its own reception and its own restaurant. It is NOT the Grandhotel Pupp and you do not have access to breakfast at the Ghotel Pupp. Front desk at the real Pupp: unknowingly we tried to check-in at the real Pupp, we were promptly informed that our room was of a lower category and a lower/ cheaper price and those rooms are in the building next door, the attitude of one of the receptionists was very rude and arrogant and totally unacceptable.
ROOM: The room was big but worn out and have seen better days, the bed was terrible, the sagging in the middle was so pronounced that it was impossible to sleep, big renovated bathroom, no A/C, our room facing the so called “forest” is mostly facing a wall and the the operating area of the hotel.
BREAKFAST: Whilst offers some choice it was feeling and tasting like a budget breakfast, poor quality and food wasn´t replenished, sooo in reality NOT the standard of a 5* hotel!! BTW, the restaurant is barely separated from the reception ..... I wonder what the management of Parkside Grandhotel Pupp considers 5*: A- Checking in with the noise from the restaurant (cutlery, plates, conversations) or B- Having breakfast with the noise from the phone at reception, people checking out, carrying luggage, etc.
PARKING FEE : 20€ day.
To offer, ambience, rooms and breakfast of a 3* hotel level and charging as a 5* hotel, is a shame and ridiculous If you are looking to pay premium for a terrible experience .... Parkside Grandhotel Pupp is the right place!
NOT coming back for sure!! Karlovy Vary has many options, I suggest looking elsewhere.
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grandhotel Pupp has a reputation, and with that reputation comes high expectations. I can happily state that those expectations were met, if not exceeded!
The hotel stands out like a gleaming white beacon at the end of Karlovy Vary’s main thoroughfare, just a five minute walk from the colonnades. Check in was quick and easy, friendly service and every part of the beautiful public areas were worthy of photos— from the lobby, to the grand staircase, to the spectacular breakfast room.
I booked a premier Riverside room, and I’m glad I did. My room was massive, and high on the top floor where I was graced with elegant Juliet balconies providing stunning views of the town. The room itself was opulent and inviting, comfy sheets and bed, and even a pillow menu! No complaints in the bathroom, everything fresh and clean in there. Lovely deep bathtub that I was too busy to use.
Breakfast was delicious and varied. Plenty to choose from including meats, fish, pastries, cereals, fruits, yogurt, muesli, breads, and so much more.
I also had dinner at the Grandrestaurant which was wonderful with amazing service. A beautiful evening in a beautiful setting!
Casino is worth checking out if only for how elegant it is. I didn’t win anything but it was fun to try my luck!
I was given a voucher for free coffee and a slice of the Pupp cake at the cafe, which I gladly accepted. I let the server know I do not drink coffee, and she provided me with a delicious hot chocolate to compliment my lovely slice of cake.
I made sure to check out the spa area. The pool is spacious and varied, I particularly loved the private meditation pools off to the side, very relaxing! Powerful jets too, I gave myself a nice massage with them. Wonderful sauna selection as well, with the herbal sauna being my favorite.
I really have no complaints. I would be delighted to return to the Pupp on my next trip to Karlovy Vary as it was an experience I am already eager to relive!
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Date of stay: September 2023Trip type: Traveled solo
Room Tip:Book Riverside, it is superior in every way to Parkside
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alan Nemes, General Manager at Grandhotel Pupp
Responded Nov 14, 2023
Dear Guests, Thank you for your kind review of our hotel and your appreciation of our work, which we highly value and hope to have the pleasure of welcoming you again soon. Sincerely Tomas Krejsa Concierge
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The easiest way to get to Karlovy Vary from the UK is to fly to Prague. I recommend booking the Rejiojet coach from the airport terminal (hourly services) direct to KV. The journey is 90 mins. The cost is ridiculously low - we paid 5 euros each way. The coaches are really comfortable & run like clock work. You do need to book in advance as the service is really popular. When we arrived at KV we booked a Bolt taxi to the Pupp - it was about £3. You can walk straight down the riverside & through the town - it takes about 25 mins. It's a lovely walk if you don't have heavy luggage. Have a lovely stay in KV.
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