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Hotel Bristol Palace

Zamecky vrch 34, Karlovy Vary 360 01 Czech Republic
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Traveler (84)
Room & Suite (8)
Dining (3)


#58 of 98 hotels in Karlovy Vary
The hotel is situated in the English park with view on the city. Bristol Palace offers an indoor pool, a sauna and a wide range of treatments. Spa springs are just 200 metres away.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Dry cleaning
Paid internet
Hot tub
Indoor pool
Laundry service
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Room features
Soundproof rooms
Room service
Complimentary toiletries
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Smoking rooms available
Good to know
Great View
Languages Spoken
English, Russian, Czech, German
52Reviews4Q+A1Room tip
Traveler rating
  • 16
  • 17
  • 9
  • 5
  • 5
Time of year
Traveler type
Selected filters
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  • English
Popular mentions
DRS 1 wrote a review Aug 2021
London, United Kingdom25 contributions20 helpful votes
Perfunctory. Bad: Service (e.g. 30 mins check-in in non busy period) Staff (not trained to good standard) Food (industrial approach) Execution (not enough towels in room, no water in room etc Good: Architecture Cleaning staff must have good at their job Not recommended - didn't really tick any box
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Date of stay: August 2021Trip type: Traveled with family
lamusi wrote a review Jul 2020
Parma, Italy252 contributions186 helpful votes
The main feature of Bristol Palace is the beautiful, impressive building it occupies, in one of the highest point on the "spa" side of the river in Karlovy Vary (don't underestimate the slope, especially if you are carrying some luggage), not far from the main colonnade though. The place has history and character and one can see it right from the outside. The main building is part of a large compound that includes smaller hotels and places for spa treatment, all connected by a maze-like underground system of corridors and lifts. I had a nice, large room on the top floor with amazing view. The room was clean but it surprises me that in a hotel of this level the blankets are not replaced daily - they were simply folded and put back on their place, all crumpled as they can be after a night sleep. Very strange. The common areas are beautiful, even though some things were not running due to the still slow restart of the touristic season. The swimming pool has nice water tricks and the Jacuzzi is truly comfortable. The staff was overall good: top marks to Cristina, the friendly, smiling, multilingual young lady at the reception, and to the gentleman at the swimming pool. The bar and breakfast room was waited by quite nice people even though with limited language skills, the night receptionist could do with better manners though. The breakfast was good and abundant, they changed the cooked offer regularly, but the absence of a coffee machine for cappuccino or espresso is totally unacceptable for a place of this level. I had to order cappuccino separately, a person had to go to the bar and do it for me and charge me for the pleasure. Truly weird. Also, the hotel could make a better use of the beautiful park, where a bar service would fit perfectly (one can order from the bar inside and get some drinks outside, but there were very limited seats outside). I suppose that these things probably run in a smoother way when the hotel is full and there is probably more staff too so I don't complain. Overall a good place, but with some few easy corrections (a coffee machine, for example...) it would be perfect.
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Date of stay: July 2020
2 Helpful votes
humphreycorner wrote a review Apr 2018
8 contributions2 helpful votes
Found the waiters and waitress at breakfast almost rude. Could not eat Breakfast over looking the view of Karlovy Vary plus plates taken from the table before you finished and you were made to feel eat and get out. For a 4+ star hotel the breakfast was not as good as some 3 star hotels that i have been too. The swimming pool was to cold to enjoy a swim and even the Jacuzzi was not as warm as other Jacuzzis i have been in. Considering this was Easter weekend there was only 1 steam room working. On a good note We stayed in a suit and can say this was great. Very spacious and beds comfortable. Overall disappointed for a hotel that could be so great.
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Date of stay: April 2018Trip type: Traveled as a couple
Response from BristolGroup, Ředitel prodeje at Hotel Bristol Palace
Responded Apr 6, 2018
Good afternoon, thank you for your feedback. Pay attention to all that you noted and very sorry for the inconvenience. We invite you to a sanatorium stay (for example 5 nights) in our building in order to evaluate the full range of our services, since first of all we are a sanatorium.
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UTheTourist wrote a review Aug 2017
Hamburger44 contributions13 helpful votes
Hotel Bristol Palace sits in a perfect position on a hill about in the middle of the historic part of Karlovny Vary. This means that you are in a very short walking distance to all the historic Spas and other places of significance, if you don't mind climbing a few steps uphill. The advantage of the elevated position is that you enjoy beautiful views from all rooms of the hotel plus an environment less cramped in space and less noisy than is the case with most of the hotels down in the valley. The hotel occupies one of those beautiful, historic fin-de-siècle buildings for which Karlovny Vary is renown. It is beautifully restored and modernized, perfectly clean throughout. The 1-bdroom suite in which I stayed had generous space and was tastefully endowed. I would say it's on par with the luxury of suites I have seen in Intercontinental hotels. So everything seems perfect ... except that the business model of the hotel does not really fit for offering a luxurious stay. Bristol Palace belongs to a group of several hotels assembled around a secluded private hotel park and connected to one another as well as to a spa and clinic run by the group. Most of the guests (already in their ages) seem to undergo a course of treatment over a longer period of time. They are given certain privileges such as having reserved tables in the restaurant/breakfast room in the wintergarten with beautiful views. As a short term visitors I was seated in the crowded area along the buffet table. The quality of the breakfast and even more so dinner reminded of a recreation home rather than a luxurious hotel. The receptionists I met during my stay were nice, helpful, and fluent in English. Yet getting a call at 8 am from the receptionist asking at what time I intedended to check out later the day is perhaps also not the style of a luxury place. All in all, thus, a mixed bag of experiences. Nonetheless, because of the perfect location and the really very beautiful rooms I would choose the hotel again.
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Date of stay: July 2017
Trip type: Traveled solo
recenzijeMR wrote a review Jul 2017
Vienna, Austria102 contributions22 helpful votes
Here is something interesting - you come to the one of the most prominent hotel in town due to his filmic history and it is quite a looker: Habsburg opulence, thick soft carpets, guilded details, fantastically equipped rooms with separate bathroom and WC and whicheverside your room is on, you wil be blessed with a unique view over the city. But, one can't help but asking - why are there so many nice sitting corners outside of the hotel, with round tables, chairs and shade, when the bar is practically never open? Having coffee outside is practically impossible, unless you take a cup from the breakfast room. Now that we mentioned the restaurant, the guests are not allowed to admire the view over breakfast because it is "only for lunch and dinner (cadsh paying) guests". Mind you, the rest of us has paid as well. Breakfast is also not spectacular for such a place and there are no warm things to eat! Wild boar pate yes, but no scramble eggs for instance. One would also think that a pricey hotel would invest in a decent coffee machine, but - nay, filter brew is the only thing you'll get there.
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Date of stay: July 2017
Sleep Quality
Trip type: Traveled on business
Room Tip: a room oposite the entrance with a view over the old town
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Response from BristolGroup, Директор по продажам at Hotel Bristol Palace
Responded Aug 2, 2017
Hello, Thank you for your comments and we apologize for any inconvenience. The reconstruction of the Lobby bar and the Restaurant in the Bristol Palace Hotel is under way and it is the reason for some problems. We hope in the near future everything will be solved. We are looking forward to your next visit. Yours sincerely Bristol Group
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$108 - $211 (Based on Average Rates for a Standard Room)
Czech RepublicBohemiaKarlovy Vary RegionKarlovy Vary
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Frequently Asked Questions about Hotel Bristol Palace
Which popular attractions are close to Hotel Bristol Palace?
Nearby attractions include Pravoslavny Kostel Svateho Petra a Pavla (0.2 miles), Park Colonnade (0.1 miles), and Dvorakovy Sady (0.2 miles).
What are some of the property amenities at Hotel Bristol Palace?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hotel Bristol Palace?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Hotel Bristol Palace?
Conveniently located restaurants include Promenada Restaurant, Tusculum, and Male Versailles.
Are there opportunities to exercise at Hotel Bristol Palace?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Hotel Bristol Palace located near the city center?
Yes, it is 0.7 miles away from the center of Karlovy Vary.
Are any cleaning services offered at Hotel Bristol Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Bristol Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Bristol Palace?
The staff speaks multiple languages, including English, German, Russian, and Czech.
Are there any historical sites close to Hotel Bristol Palace?
Many travelers enjoy visiting Market Colonnade (0.2 miles), The Imperial Spa (0.5 miles), and Old Jewish Cemetery Drmoul (0.4 miles).
Is Hotel Bristol Palace accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.