Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Nasama Resort offers deluxe self-contained beachfront accommodation. Its location oceanfront in the southwest corner of Efate Island puts it in the path of cooling trade winds in the summer months. Just 10 minutes from Port Vila town centre, with easy access to public transport. Every apartment is decorated with style and has its own veranda for guests to relax and enjoy the beautiful panoramic ocean views. It offers the convenience of a fully equipped kitchen, air conditioner, fan, TV and free wireless internet. On the grounds of the resort is a beautiful infinity pool and children’s pool leading to a sandy beach with a natural rock pool in the ocean for safe swimming. Covered barbecue facilities offer an alternative to in-room dining. For those in need of pampering, we offer soothing massages to the sound of waves at our beach massage fare. Nasama Resort's own restaurant, Cafe Vila & Bar has a reputation for its wonderful ambiance and delicious meals and is open all day.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
This summary was created by AI, based on recent reviews.
Powered by AI
Nasama Resort earns rave reviews for its serene atmosphere, particularly the Three Pigs restaurant with its acclaimed wood-fired pizzas and the infinity pool that captivates guests with its marine surroundings. The service is generally lauded for the staff's friendliness and efficiency, although there are occasional remarks about slower restaurant service.
While opinions on value vary, with some guests finding the meals affordable, others consider prices high. The location is praised for its tranquility, cleanliness shines across the resort, and the well-appointed rooms with stunning views further enhance the guest experience.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Friendly
Amenities
Relaxing
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
We have recently returned from our 8th stay at Nasama Resort. As in previous visits the resort met and exceeded all our needs and expectations. Nasama is situated just out of town, but local buses pass by constantly, so it is easy to get to town or the nearby supermarket. There is also a little store just opposite for basics. We always stay in the same apartment (109) and as previously, the room was clean and welcoming when we arrived. The rooms have everything you need, including cooking facilities. The rooms are serviced daily, and the housekeeping staff are tremendous - nothing is ever too much trouble. it is always great to be able to chat while they work and to pick up tips about where to visit and to learn about local customs. We would especially like to thank Sherelyn and Serena who's happy, smiling faces made us feel particularly welcome. The grounds and surrounding pool area were kept neat and tidy. Again, it was great to chat to the gardeners about specific plants and trees and I found them keen to pass on local knowledge. The reception staff are always available for help and advice, and we thank them for looking after us on our many stays. There are two onsite restaurants. Daily breakfast at Cafe Vila is included in the room rate and there is a great range of items to choose from. Fresh squeezed juices and espresso coffee are extra, but very reasonably priced. We chose to dine at Cafe Vila most nights as the food is of a very high standard. Chef Eroni and the kitchen team should be proud of the quality, quantity and presentation of all meals produced including vegetarian and vegan options. Prices are about the same as equivalent restaurants in Australia. The front of house restaurant team are so friendly and helpful and make every meal memorable. Special thanks to Serah, Elizabeth, Cookslie and Melody. We return to Vanuatu, and Nasama Resort in particular, every year because of the wonderful Ni Vanuatu. Happy, friendly and always smiling. Can't wait till our next visit :)
Read more
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley Jackson, Guest Services / Front Office at Nasama Resort
Responded Oct 1, 2024
Dear Anthony, Thank you so much for sharing this wonderful review and for choosing Nasama Resort for your 8th stay with us! We are absolutely delighted to hear that we continue to meet and exceed your expectations during each visit. It’s heartwarming to know that our location, amenities, and dedicated team consistently contribute to making your stay comfortable and memorable. We will certainly pass along your kind words to Sherelyn, Serena, Serah, Elizabeth, Cookslie, Melody, and Chef Eroni, as well as the housekeeping, reception, and gardening teams. They will be thrilled to know their efforts added a special touch to your experience. We're also glad you enjoyed your dining experiences at Café Vila and appreciated the range of meal options we offer. Your feedback means so much to us, and we are proud to provide both quality and variety to our valued guests. It’s always a pleasure welcoming you back year after year, and we are already looking forward to your next visit. Thank you for being part of the Nasama Resort family and for your continued support! Kind regards, The Nasama Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love staying at Nasama Resort, so peaceful and relaxing and just a short drive from Port Vila. The staff are so friendly, helpful and kind. We stayed in an Oceanfront Suite, which was spacious, very clean and comfortable with stunning ocean views, was lovely to fall to sleep with the sound of the waves. The choice of the included daily breakfast was amazing. We stayed a little longer due to the issues with Air Vanuatu and cancelled flights. Nasama was very kind to offer discounted room rates to help those who were stranded. The infinity pool , is so inviting, as is the lagoon out front at low tide. The two restaurants on site, Cafe Vila and Three Pigs served delicious food. The wood fired pizzas at the Three Pigs is the best I have ever tasted
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jim Sakealevu, Other at Nasama Resort
Responded May 21, 2024
Dear Julie & Ken, Thank you for your fantastic review of Nasama Resort. We're thrilled to hear that you had a peaceful and relaxing stay with us and enjoyed the convenience of our location close to Port Vila. It's wonderful to know that our friendly and helpful staff made your stay more enjoyable. We're glad you loved the spacious, clean, and comfortable Oceanfront Suite with its stunning ocean views and the soothing sound of the waves. We appreciate your kind words about our daily breakfast options and are happy to hear you enjoyed them. We were more than willing to offer discounted rates during the Air Vanuatu disruptions, and we're pleased it helped make your extended stay more comfortable. Your compliments about the infinity pool, lagoon, and the delicious food at Cafe Vila and Three Pigs are greatly appreciated. We're especially proud that you found our wood-fired pizzas to be the best you've ever tasted. Thank you again for your feedback and recommendation. We look forward to welcoming you back to Nasama Resort in the future. Tankiu tumas and lukim yu soon 😊! Tropical regards, Team Nasama.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
When we arrived, the receptionist was already outside waiting for us. The property is slightly aged, but very neat & clean. Our 2BR did not have a spec of dust and the air-con was already on when we walked in, which was nice. The pool area was nice with chairs / umbrellas. My kids & husband went kayaking, but the sea was choppy, so they came back quickly. We swam in the sea and saw lots of sea cucumbers, NOTE bring aqua shoes as the beach is very rocky and sharp for little feet. A-la-carte breakfast was great, my kids loved the pancakes & bacon, and I had the acai bowl or massive brekkie burger. Location wise, it's not walking distance to anything, will need to catch the bus for VT150 each way, to the supermarket or into town. There's a convenience store across the road, but a bit pricey. If you're there on a Friday, make sure to book a table at The Beach Bar for dinner and the fire show. We had to pay VT1000 for the return bus ride, but the food & drinks were reasonably priced and the fire show hightly recommended! Overall a nice stay.
Read more
Date of stay: January 2025Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keetah Eaglestone, General Manager at Nasama Resort
Responded Feb 4, 2025
Thank you so much for your lovely detailed review. We are so glad we could make your stay with us a great experience. We are very glad that you enjoyed the sea, the clean rooms and the breakfasts. We hope to welcome you back with us in the not to distant future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros - The resort is in a great location with the 2 restaurants onsite offering delicious meals, and a convenience store across the road. The snorkelling /swimming at the beach was nice, but need high tide to do so. Also need high tide to use kayaks, so this has limitations. Having a washing machine to use was super handy and each room has a clothes airer. Laundry powder is supplied which is also handy. Each room has an umbrella in case of rain. Very thoughtful! The ladies who service the rooms each day do a fabulous job ! There are a few bus drivers who seem to be always at the entrance of the resort to take you wherever you like. The staff at the resort are super friendly. The air conditioner works really well 😃 The WiFi was perfect, no dramas with using it or it dropping out.
Cons - There was no smoke alarm in our room. The bracket was there but not the actual alarm. The shower in our room had a significant leak, requiring us to put a bathmat down to catch the water seeping out otherwise most of the bathroom floor would be very wet. There was some “silicone” of some sort as a repair in the corner of the shower but obviously the issue was not fixed. The hot water was hit and miss. The resort does state its run by solar and if it’s been a cloudy day and the water isn’t warm enough you can ask for it to be boosted, however, once your in the shower it’s kind of too late to do this. The breakfast was delicious, but it is a limited menu and if you want anything different/extra you have to pay, including if you’d like a second coffee . Breakfast is allocated to 1 drink ( hot or cold) and 1 of the meals on the menu. It is not a buffet situation. We used the air con every night as it was quite hot and muggy. The aircon gave the room a musty smell which we were not aware of until we left the room and came back in later. It was quite strong but you can’t smell it at the time. The resort is right next to a village. The locals in there are quiet, however, like other villages, they do burn stuff (rubbish) every night /day so when this occurs the air smells quite smoky - not ideal for people who suffer with asthma /respiratory issues as it’s quite strong when it is happening being right beside the resort.
Overall we did enjoy our stay, it’s a nice spot with easy access to town and attractions..
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:The shop across the road has a great range of items that you could use to make lunch, and locally...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley Jackson, Guest Services / Front Office at Nasama Resort
Responded Oct 7, 2024
Dear Debbie, Thank you for sharing your review of your recent stay at Nasama Resort. We’re glad you enjoyed your time with us, and that our housekeeping team and staff made your stay comfortable. Since your feedback, we’ve replaced the smoke alarm, repaired the shower leak, and addressed the musty aircon smell with our maintenance team. We're also happy you enjoyed the breakfast—our chef works hard to deliver high-quality dishes. Please note that the breakfast is advertised as a hot ala carte breakfast and includes one hot and one cold drink, our drip coffee is unlimited, so feel free to ask for refills next time. We appreciate your feedback and look forward to welcoming you back soon. Tropical regards, The Nasama Resort Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We returned to Nasama Resort in August for our 7th stay. We return to Nasama every time because it suits our needs, namely great comfortable apartments, quiet and relaxed atmosphere and fabulous staff. The apartments have everything you need if you choose to self cater (no need when there are two fantastic restaurants on site), comfortable beds and beautiful views. The housekeeping team are so attentive - rooms cleaned to a high standard daily and all requests promptly attended to. The resort is a little out of town with plentiful transport at the front entrance. Just hail a bus and they will take you anywhere. The supermarket is close by and has everything you might need - equivalent to a supermarket in Australia. The notable improvement over our many visits is the standard of food at Cafe Vila. The breakfast and dinner menus have plenty of variety with vegetarian and vegan options available, with good size servings at a reasonable price. In previous visits we have gone to other restaurants in town (and there are plenty of great ones) but this visit we dined nearly every night at Cafe Vila. The front of house staff are so cheerful and friendly and we would like to thank Serah, Anna and Cooksie for their professional and attentive service. Already looking forward to returning in 2024!
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jim Sakealevu, Other at Nasama Resort
Responded Oct 21, 2023
Dear Anthony, Thank you for choosing Nasama Resort for your 7th stay, and for being a loyal returnee. We are pleased that our resort continues to meet your needs, providing comfortable apartments, a quiet and relaxed atmosphere, and fantastic staff. It's great to hear that our apartments offer everything you need for self-catering, with comfortable beds and beautiful views. Our housekeeping team works diligently to maintain high cleaning standards and promptly address requests. We appreciate your comments about the location and the convenience of transportation, as well as the nearby supermarket. We're especially glad to know that you enjoyed the improved standard of food at Cafe Vila. Your feedback on the variety, vegetarian and vegan options, portion sizes, and reasonable pricing is invaluable. Our front-of-house staff, including Serah, Anna, and Cooksie, are dedicated to providing professional and attentive service. Your recognition of their cheerful and friendly demeanor is appreciated. We're already looking forward to welcoming you back in 2024 and providing another enjoyable experience. Tropical Regards, Jim Sakealevu. Nasama Resort Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are seeking a wind down, chill out, easy, friendly, helpful, clean and relaxing holiday destination then this is it. Nasama isn't a pumping holiday place, it's a family friendly, low key, chilled out resort. Excellent food options between Three Pigs and Cafe Vila managed by the amazing Anna, the food is fresh and fulfilling and if high quality. Cocktails at the bar in the evening, take a beer by the pool, or snorkel in ocean pool. All amazing. You can organize your tours at the front desk, must see is Blue Lagoon, Rantapao River, Rarru Falls, Tanna Coffee and the Chocolate factory. Recommend Holidaymakers tours, ask for Eileen. Rooms at Nasama are well appointed, cleaned regularly, comfortable and self contained, some days we just madea sandwich with items from the little store across the road. Awesome baguettes. Watch The hermit crabs at night, sit by the ocean, relax. It's here.
Read more
Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jim Sakealevu, Other at Nasama Resort
Responded Oct 20, 2023
Dear Dan, Thank you for your detailed and insightful feedback about your experience at Nasama Resort. We're pleased to hear that you found our resort to be a perfect destination for a relaxing and stress-free holiday. Your comments about our family-friendly and low-key atmosphere, excellent food options, and friendly service from Anna are much appreciated. We take pride in offering fresh, fulfilling, and high-quality meals. It's great to know that you enjoyed the cocktails, poolside relaxation, and snorkeling. We're also glad that our front desk could assist you in organizing tours, and we'll be sure to pass on your recommendation for Holidaymakers tours and Eileen. We're committed to providing well-appointed, comfortable, and self-contained rooms, and we're delighted that you enjoyed the amenities. Watching hermit crabs at night and relaxing by the ocean are special experiences we're glad you could enjoy. We look forward to hosting you again and providing another outstanding and relaxing holiday. Tropical Regards, Jim Sakealevu. Nasama Resort Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second stay at Nasama and it was as wonderful as the first. The staff are excellent! This time our stay coincided with Cyclone Lola and the staff handled preparations brilliantly and we felt very safe and well looked after. There are two great restaurants on site catering to all needs/tastes and the food quality and presentation is excellent. Our room was very clean and tidy with a basic kitchen (including a full size fridge) if you want to do any cooking yourself. The resort has a lovely pool and also a great swimming hole on the beach. Easy to catch a bus from here into Port Vila or beyond.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jim Sakealevu, Other at Nasama Resort
Responded Nov 7, 2023
Dear Wendy. H, We appreciate your loyalty and the time you've taken to share your experience with us during your second stay at Nasama Resort. We are delighted to hear that your visit was as wonderful as the first. It's reassuring to know that you felt safe and well taken care of during the cyclone. Our team is dedicated to ensuring the safety and comfort of our guests in all circumstances. Your positive remarks about our staff, restaurants, room quality, and amenities are greatly appreciated. We're pleased that you enjoyed the pool and the beachfront location. Thank you for choosing Nasama Resort again, and we look forward to welcoming you back in the future for another memorable stay. Tropical Regards, Jim Sakealevu. Nasama Resort Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nasama Resort's best feature is its staff and their beautiful customer service. The team go above and beyond to make your stay amazing. We were greeted at the front of the resort and taken to our room which I thought was a kind little touch. The room was huge, we had fresh flowers and the linen smelt like salt air and sunshine. The Wi-Fi in our room wasn't working and a team member came to our room and worked on it until it was perfect, I think he even went into town to get parts! The resort has some wear and tear from the recent cyclones however given they were only 6 months ago; the team have come together to look after their guests. Nothing is a bother for the Nasama team, they let us have a complimentary late check out as no one was checking into the room and Reception even let us exchange some of our bigger notes for small changes so we could get the bus into town. If you are expecting pool side cocktails and flashy amenities, this isn't your place. However, Nasama make up for that with the small touches – Resort cats slink around and purr when picked up, a gorgeous team member lined up my shoes and folded my pyjamas at the end of my bed, the waves can be heard as you go to sleep and the team are full of smiles and helpful suggestions. If you are looking for a genuine, authentic experience where the team members look after you, then book now.
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:If you're looking for pool side service and cocktails, this isn't your place. If you are looking...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Vogelsberger, Owner at Nasama Resort
Responded Aug 8, 2023
Dear Zoie, We truly appreciate your heartfelt feedback. Thank you for recognizing our dedication to providing a genuine experience at Nasama Resort. It warms our hearts to know that our staff's beautiful customer service left a lasting impression on your stay. We're delighted that the personal touches enhanced your experience. We're committed to ensuring your comfort. Your kind words about our team's flexibility means a lot to us. We're glad you embraced the unique charm of our resort, where thoughtful gestures, tranquil sounds of the waves, and friendly smiles create cherished memories. Thank you for choosing Nasama Resort. We can't wait to welcome you back for another wonderful experience. Tropical regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort is on a large property beachfront with a rock pool that you can still swim at low tide most others are reef at low tide Rooms are clean and large with fan and air-conditioning Staff are exceptional ,serehlyn,Sandra sienah just to name a few Public buses go past all the time and very cheap any of staff will help you to get on and where to go Breakfast is very good lots of choices , not just continental Both restraunts are very good
Read more
Date of stay: February 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley Jackson, Guest Services / Front Office at Nasama Resort
Responded 1 week ago
Dear Paul, Thank you for your wonderful review! We’re so glad you enjoyed our beachfront location, the rock pool, and spacious rooms. It’s great to hear that Serehlyn, Sandra, Sienah, and the team made your stay special. We’re also happy you liked the breakfast and our restaurants. We look forward to welcoming you back to Nasama Resort soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our story has begun on the 17th of Dec when we were supposed to fly and arrive to Port Vila. We’ve boarded the plane, left Brisbane but just before landing, the pilot said there was a significant earthquake on the island so we did not land, we were directed back to Brisbane.
I’ve sent an email to the resort saying i hope everyone is okay, we are really sorry for what just happened but we would like to request a full refund because it was a force major situation and things were uncertain, we won’t make it to the island. (At this point there was a cunami alert and also after shocks on the island) The reply from the resort was totally shocking to me, they declined the refund request, saying there ‘cancellation policy’ doesn’t let them to refund me. They did not offer a voucher or to move our dates, they just said we won’t see our money back. (And just a reminder, we couldn’t make it because there was a 7.3 earthquake on the island, not because we did not want to).
We were lucky enough to book the accommodation through a third party and on there website, it states black and white, there partners are required to offer a full refund in case of a force major. (I would suggest to the management to read the partners’ policies before signing up and if you decide to work with them FOLLOW THEIR POLICY!!!!)
So i called the customer service of the third party and they assured me even if the resort refuses to pay me back, they will do it and then invoice it to them (as they should, the resort is not entitled to my hard earn money, they just took the money without providing a service) So even if you decide to book accommodation at this property, make sure you do it through a third party and NOT directly with them, because they gonna scam you. Oh funny enough they say their cancellation policy doesn’t let them to refund you, but when you go on their website, there is not a single T&C or cancellation policy uploaded.
After a month of emailing, calling and waiting we finally got our money back but you should learn from this and spend your money somewhere else!
If i could i would give a lower rating because this is not the way to run a legitimate business and this is not how you deal with your customers.
Read more
Date of stay: November 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley Jackson, Guest Services / Front Office at Nasama Resort
Responded Jan 27, 2025
Dear Dori, Thank you for sharing your experience, and I sincerely apologize for the inconvenience caused during such an unforeseen situation. While we offered other affected guests the options of a credit voucher, rescheduling, or an insurance letter in line with the Booking.com policy you referenced, it appears we failed to provide you with these options due to an oversight. For this, I deeply regret the frustration caused. As stated in our terms and conditions and confirmation letter, we strongly recommend travel insurance to cover unforeseen events outside of normal cancellation windows, as such situations can be unpredictable. We are reviewing our processes to ensure clearer communication and consistency moving forward. I’m glad your booking was ultimately resolved, and we hope to welcome you to Port Vila under better circumstances in the future. Warm regards, Sarah, Owner
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
we had a studio with a beach view - it was ground level and had a small view of the ocean
I would think the deluxe suites are on the top floor and in the blocks closer to the water
what we had was very good - wouldn't see the need to pay more for a better view
There are more places to choose from in the Pango area.
PRICE RANGE
$108 - $168 (Based on Average Rates for a Standard Room)
LOCATION
VanuatuEfatePango
NUMBER OF ROOMS
43
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
