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The Royal Courtyard

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The Royal Courtyard
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68 Reviews from our TripAdvisor Community

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Showing 68: English reviews
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Reviewed 3 days ago NEWvia mobile

I'm was very happy with the food, it's testing delicious and standard improvement, really looking fabulous l have been traveling alot but you are doing great job chefs, and the room very clean and looking good l will to come back sooner thank you Regards major

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Helpful?
Thank goodmajor
docbro1, Front Office Manager at The Royal Courtyard, responded to this review

We are getting good feedback from guests with the new chef's menu and presentation. We are glad that you concur.

Matatiele
Reviewed 1 week ago

Satisfied with service. Food and cleanliness in rooms has improved, reception is also very welcoming. The facility is also central an makes access to amenities easy. Offices I work with are also opposites the building.

Review collected in partnership with this hotel
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Helpful?
Thank 317guestj
docbro1, Front Office Manager at The Royal Courtyard, responded to this review

Yes, we have an additional chef and new reception offices. The changes and upgrades are yielding positive results and hope to get even better on your next visit.

Matatiele
Reviewed 1 week ago

the service was excellent from the security at the gate to the receptionists extended to the house minders it was excellent. keep up the good work that you do for every guest that comes in your hotel for people that come to your hotel are maybe coming from afar and are in need of good service and that is exactly...

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Thank 1guestm
docbro1, Front Office Manager at The Royal Courtyard, responded to this review

Thank you for acknowledging our housekeepers , security and staff for a job well done. It is indeed a team effort. Hope to see you soon again.

Reviewed 1 week ago via mobile

The Royal Hotel is by far one of the best and safest hotels in the region. But it also give you that welcoming warm embrace and home away from home feeling that Matatiele as a town is about. They maintain a high standard when it comes to the quality of their service and the rooms are quite luxurious. It also...

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Helpful?
Thank Zenande M
docbro1, Front Office Manager at The Royal Courtyard, responded to this review

Thank you for your positive comments.We are elated that you found the accommodation and services "fit for royalty" and await your next visit.

Cape Town, South Africa
Reviewed 2 weeks ago

I got there at a time when they were busy with major renovations, but was also dissappointed with the quality of service and level of cleanliness. No alternative menue for breakfast, tables left in a mess.

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Thank MbuleloTeddy
docbro1, Front Office Manager at The Royal Courtyard, responded to this review

Our major renovations are over and the work being done at the moment has minimal inconvenience to guests. We do have a breakfast menu that you can order directly from the kitchen in addition to the buffet items. We now have the printed menu's available at the dinning hall, and reception.

Matatiele
Reviewed 2 weeks ago

Good accommodation overall however there are few areas of concern. The hotel's renovation is taking forever and secondly you need serious improvement on breakfast, e.g. the juice you are providing is not even 100%, unacceptable!

Review collected in partnership with this hotel
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Thank 332guestm
docbro1, Owner at The Royal Courtyard, responded to this review

Thank you for taking the time to respond to our own internal guestrevu feedback form and on this forum. We happy that you find our accommodation to be of "good" quality and have noted your two concerns. You would have noticed that we have already moved into our new reception and the inconvenience to guests are kept to a minimum....

Matatiele
Reviewed 4 weeks ago

Check in process can be improved as each time on arrival guest details have to be re-entered. Dinning area is in need of upgrading the menu can also be improved to allow for variety of especially for the breakfast

Review collected in partnership with this hotel
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Thank 257guestk
docbro1, Owner at The Royal Courtyard, responded to this review

Thank you for your comments as they are very helpful . The check In at reception is an electronic paperless one and the guest details are only updated in the system if there are changes. You would sign the mandatory check in form electronically on the e- signature pad. We have looked into this and it seems that the new...

Umhlanga Rocks, South Africa
Reviewed February 15, 2017

I always book at Royal Courtyard whenever I am visiting Matatiele. It is a nice clean place and convenient for me. Service is good and even if you are going to arrive late they make arrangements with the security guard on site.

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Thank batakes5
docbro1, Owner at The Royal Courtyard, responded to this review

Thanks for the response and we are extremely grateful for your loyal support.

Greater Manchester, United Kingdom
Reviewed February 6, 2017

Undergoing extensive refurbishment so it's like entering a building site. Health and safety would have a field day. When we arrived, Sunday afternoon, there was only a security guard on duty. We had to find our own room. The room was very small but adequate. We'd booked dinner, bed and breakfast. After our arrival, we went for a walk around...

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Thank Penelopeann53
docbro1, Owner at The Royal Courtyard, responded to this review

Thank you for taking the time to post reviews on this and our own internal third party review forums . We confirm further that we have communicated via email with yourselves.We must point out that all issues raised by guests are taken very seriously and investigated thoroughly and where necessary management makes the necessary changes to the challenges so as...

Matatiele
Reviewed January 19, 2017

Grand place to stay at. The rooms are nicely themed, great service by cleaners.. however security administration of departure processes is no up to satisfaction. Wifi connectivity is mostly limited or poor. a positive spin can do for these two lowlights, otherwise lovely experience.

Review collected in partnership with this hotel
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Helpful?
Thank 919guestl
docbro1, Owner at The Royal Courtyard, responded to this review

Thank you for the review and we are glad that you had a lovely experience. We have noted your comments on the departure process and are presently revisiting this area of the business. As we have stated elsewhere in our review responses, we are handicapped with the speed and reliability of the wifi as the service provider (Telkom) provides a...

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12 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
Room types
  • Kitchenette
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about The Royal Courtyard

Address: 103 Main Street | Matatiele, Matatiele 4730, South Africa
Location: South Africa > Eastern Cape > Matatiele
Hotel Class:3 star — The Royal Courtyard 3*
Number of rooms: 53
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Courtyard staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?