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Verdanza Hotel

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About

#10 of 15 hotels in Isla Verde
Location
4.3
Cleanliness
4.0
Service
4.1
Value
3.9
Located in Isla Verde, Puerto Rico, just one block from a dazzling golden sand beach named the best urban beach in town, the Verdanza Hotel combines the amenities of the premier full-service hotels with the friendly, personalized service, unique style and independent spirit of a boutique hotel. Our hotel creates a relaxing, home away from home setting perfect for leisure travelers and their pets to recharge. Here, stylish, newly renovated guest rooms and suites offer a warm Puerto Rico welcome after a day of sun, sand and surf or lounging by the palm-fringed freeform pool. Kids love our water spray park, and creature comforts for furry friends include pet beds and an outdoor pet park with an agility course where they can romp off the leash. When it comes to dining, the choice is yours: savor award-winning Nouveau Caribbean cuisine at the stylish 80Twenty or grab coffee, deli sandwiches and treats to go at Espresso Lab.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Boating
Snorkeling
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Patio
Table tennis
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Complimentary toiletries
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English, Spanish
Hotel links
Special Price:15% off room rate
4.0
4.0 of 5 bubbles1,786 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Verdanza Hotel has garnered attention for its exceptional cleanliness, particularly in the rooms, pool, and communal spaces, although some guests have pointed out bathroom maintenance could improve. While the lobby and pool areas exude a welcoming atmosphere, praised by numerous visitors, others have remarked on the rooms appearing tired and neglected, with complaints about mold and loud air conditioning. Service quality seems to be a hit or miss, with instances of both commendable staff attentiveness and frustrating customer service reported. Additionally, the value proposition of the hotel is questioned by guests who feel it falls short, especially given the premium pricing and unexpected fees.
Atmosphere
Outdated
Rooms
Run-down
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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1786Reviews52Q+A100Room tips
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TAHISHA W wrote a review Feb 2024
1 contribution
The hotel and pool was nice! But the rooms were horrible! The toilet was messed up they didn’t have wash cloths housekeeping never came to my room I had to go look for them to get towels! When you shower the water gets on the floor. The bathroom is old looking and very small you can barely open the bathroom door all the way bc it’s so small! Rooms are very outdated but hotel is very nice! Front desk is ok! Will give the service a 2 out of 5! Will not go back!
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VerdanzaHotelGM, General Manager at Verdanza Hotel
Responded 2 weeks ago
118tahishaw, we appreciate your constructive assessment. While it's regrettable to hear about your dissatisfaction with certain elements of your stay, we're pleased that you found our hotel facilities appealing. We acknowledge your concerns about the room comfort, bathroom size, and housekeeping, and we ensure everything is taken into constructive consideration. Our team continually strives to provide an improved and better experience. Your feedback will be shared with our colleagues at the front desk for improvements as well. We hope we have a chance to better serve you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Susie VA wrote a review Jan 2024
Fredericksburg, Virginia13 contributions2 helpful votes
Hotel's Favorite
Lovely lobby & common areas in this otherwise unknown hotel. Personalized service from front desk staff to the door man. Wonderful pool, deck & children’s water splash zone. Located in the center of Isla Verde. Many interesting restaurants near by. The rooms are clean with nice bedding. Decor is a little dated.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VerdanzaHotelGM, General Manager at Verdanza Hotel
Responded Jan 22, 2024
Shojuly, thank you for sharing your pleasant experience at Verdanza Hotel. We're thrilled you appreciated the personalized service from our front desk team and door personnel. We take pride in offering our guests engaging spaces, such as our pool, deck, and water splash zones for children. It's wonderful to hear that our central location provided a chance to explore the local dining scene. We value your thoughts about the room's aesthetics and we're continually working to incorporate guest feedback into our improvements. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adventure44605192222 wrote a review Feb 2024
Boston, Massachusetts1 contribution1 helpful vote
There were BEDBUGS in my room, but I would stay away even without that. The closet doors were off the tracks, the toilet was broken, the shower handle fell off when I didn't touch it just right, and the FIRE ALARM went off twice during my two nights here, once at MIDNIGHT. This was my first time to Puerto Rico and I was surprised that Puerto Rico is like a third-world country.... until I realized it's just this hotel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip: The beach in Isla Verde is very nice but this area overall is not very cosmopolitan.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from VerdanzaHotelGM, General Manager at Verdanza Hotel
Responded 2 weeks ago
Thank you for the feedback. We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations and apologize for the inconvenience. We would love to have you back so that we can share a better experience with you. We are looking forward to that chance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Janet K wrote a review Jan 2024
6 contributions
The hotel had very friendly, helpful staff. The pool was fine. The rooms need serious work. We stayed in two different rooms. Each had plumbing problems. In one, the sink faucet only delivered a small flow. In the other, the shower faucet had come away from the wall. You couldn't switch from the bath to a shower easily.
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Date of stay: January 2024
Value
Service
Trip type: Traveled with friends
Room Tip: It's near the airport and near the main shopping street of Isle Verde. It's not a quiet hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VerdanzaHotelGM, General Manager at Verdanza Hotel
Responded Jan 15, 2024
Janet, we're grateful for your compliments regarding our friendly and helpful team members, and glad to hear that you enjoyed the pool area. We appreciate you bringing to light the issues you faced with plumbing in the rooms. Rest assured, your feedback is important to us and has been shared with the appropriate teams to address these concerns and continuously improve guests' stays. We hope to have the opportunity to provide a better experience during your future visits.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wilfredo Berenguer wrote a review Oct 2023
Waltham, Massachusetts2 contributions
+1
Last min place to go. It was ok not the greatest service was good, door man was attentive and courteous, the bell boy was very serviceable bringing up the luggage’s to the second floor because or side of the room there was no elevator. The room was nice but the bath room needed better cleaning. There was no coffee maker which was a disappointment because every where you went after a certain hr places are closed. Pool area was nice water was warm. The coffee shop in the lobby was very nice and service with a smile and friendly. Bathroom in lobby area needed work soap dispensers didn’t work or they were out of Soap. Breakfast buffet was disappointing food was cold, eggs were egg beaters they were like a rock sausages were hard and cold for the price wasn’t many choices could be better. It’s close to a lot of the gift shops and rest. We did find a place were it was open 24 hrs found coffee and food.
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VerdanzaHotelGM, General Manager at Verdanza Hotel
Responded Oct 30, 2023
Thank you for taking the time to share your experiences during your stay. At Verdanza Hotel, we appreciate all feedback and have noted your comments about certain aspects that didn't quite meet your expectations. Pleased to hear our courteous team was attentive and our cozy pool area brought you joy. We acknowledge your remark about the room amenities and cleanliness. We are steadily making improvements to heighten guest satisfaction. It's disappointing to hear about your breakfast experience; please know we'll be evaluating this aspect more closely. Happy to know that our vicinal location provided you with access to various shops and restaurants. We hope to welcome you back on your next trip and share a more satisfying experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Helene B wrote a review Sep 2023
4 contributions1 helpful vote
This hotel is only 7mins drive from the airport and 5mins WALK from Isla Verde beach! It’s also very close places like Old San Juan or El Yunque if you like adventure. The staff was amazing and very welcoming. My room was clean and very spacious. I’d definitely stay there again when I go back go this beautiful island. 5/5!
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VerdanzaHotelGM, General Manager at Verdanza Hotel
Responded Sep 27, 2023
Greetings, thank you for sharing your fantastic experience at Verdanza Hotel. We're thrilled that our location's convenience, warm and welcoming team members, and spacious, tidy rooms played a role in your satisfaction. Sure enough, we look forward to being your hotel of choice when you return to our beautiful island. Safe travels until then!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Big J wrote a review Sep 2023
1 contribution
I took this trip to visit my dad’s grave for the first time and I wanted to stay in a nice clean place. First thing is first there was mold on the walls in room 1118 which is by the pool. Then there were no fitted sheets on the bed after sleeping on the bed and moving around I found myself laying on the bare mattress by morning. The refrigerator in the room did not work at all. The tv had a cracked screen with lines going thru it. The only good part was the balcony which was even hard to enjoy due to how hot it was there. The final straw was during check in I was never advised of a 150.00 hold on my card which I would have been ok with if I was told. When making it home and checking my account the hotel charged 45 dollars of the 150.00 back to them. When calling the hotel I spoke to the supervisor who advised me that was for resort fees? No hotel in the world would charge you for resort fees after you check out. This is charged when you check in or book your room. When checking my receipt I already paid the resort fee upon booking and the hotel would refuse to refund me and told me to contact the third party I booked with. This has become a nightmare and please save yourself the trouble pay a few extra bucks and stay somewhere else.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VerdanzaHotelGM, General Manager at Verdanza Hotel
Responded Sep 14, 2023
We understand that your experience did not meet your expectations, and regret to hear about the condition of your room. Rest assured, it's not a common experience for our guests. We assure you appropriate steps will be taken to address this issue. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gladys L wrote a review Sep 2023
1 contribution
We recently celebrated our daughter’s destination wedding at the Verdanza Hotel as well as our 25th wedding anniversary a few years ago. On both occasions we had a great service from the moment we walked in. The friendly welcoming from the reception staff including the security guard Felix La Santa made us feel at home right away. The microwave and coffee machine were brought up immediately after the check in. The ten rooms that were booked by family members and guests at both events mentioned above were very comfortable and clean. The hotel is a few blocks from the beach, restaurants, bars, and stores. The pool is big and beautiful except that this last time there weren’t any pool umbrellas. I don’t know why they decided to get rid of them but highly suggest reconsidering putting them back. The sun is brutal in that area. The five days we stayed in the hotel we had an amazing time; the service was excellent, and the staff was very friendly and helpful. I would like to highlight a few employees that went above and beyond with their service to make sure that our daughter’s wedding was perfect, and they are Pedro Gonzalez from Verace restaurant, where we had two events: The Henna and Meet and Greet, both events were very well organized with a top-notch service. Pedro is a very reliable and attentive person, always readily available anytime I reach out. We were very impressed with his commitment to excellent and his 24/7 great communication. Also Roberto Nieves, manager of the 80/20 Restaurant and his staff Reynaldo, Daniel, Glenda, Josue and Chef Elvin provided an EXCELLENT service with the rehearsal dinner. Elvin Rosado the chef was also in charge of the menu for the wedding and on both occasions, he was extremely responsive, pleasant and professional. And last but not least was Michael Colon and Roberto Rosa from the banquet department who were always there checking and making sure everything was flawless and of a higher standard for the wedding. Our stay, the ceremony and all the events related to the wedding that took place in the Verdanza hotel surpassed our expectations and all the guests were very pleased and impressed. Verdanza has become our favorite place where we gather with family and friends for vacation and special family events. I want to thank all the staff in this hotel for their hospitality and making our daughter’s dream come true. I will definitely recommend this hotel for vacation or for any special event.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VerdanzaHotelGM, General Manager at Verdanza Hotel
Responded Sep 5, 2023
Wow, thank you so much for this heartfelt review! We are overjoyed to hear that you chose Verdanza Hotel not once, but twice, for such significant occasions in your life. It was a true privilege to have been a part of your daughter's destination wedding and your 25th wedding anniversary celebration. We're thrilled to know that our team, led by the warm and welcoming Felix La Santa at the reception, made you feel at home from the moment you arrived. We're also delighted that you found your rooms comfortable and clean; we strive to provide a relaxing and enjoyable stay for our guests. Your feedback regarding the pool umbrellas is duly noted. We understand the importance of shade in our tropical climate, and we'll definitely consider your suggestion to enhance our guests' poolside experience. Your special shout-outs to Pedro Gonzalez, Roberto Nieves, Reynaldo, Daniel, Glenda, Josue, Chef Elvin Rosado, Michael Colon, and Roberto Rosa truly warm our hearts. We're incredibly fortunate to have such dedicated and talented team members who go above and beyond to create memorable experiences. Your praise will be shared with them, and they will be recognized for their outstanding efforts. It warms our hearts to hear that your daughter's wedding and related events exceeded your expectations and that your guests were pleased and impressed. Making your daughter's dream come true was a true honor for us. Thank you for choosing Verdanza Hotel as your go-to destination for special moments with family and friends. We can't wait to welcome you back for more unforgettable experiences. Once again, thank you for your glowing recommendation. It means the world to us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gypsyfam04 wrote a review Aug 2023
Charlotte, North Carolina24 contributions19 helpful votes
After a fall out with the airline we were “stuck” in Puerto Rico (never a bad thing) had to stay here on a whim and booked very last minute. Was so very pleasantly surprised and truly lucked out to find such a great hotel and accommodations with doing little to no research.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VerdanzaHotelGM, General Manager at Verdanza Hotel
Responded Aug 24, 2023
Flowerchild31, we're pleased to hear your unexpected visit to Verdanza Hotel resulted in a delightful surprise. We're thrilled that you appreciated our remarkable accommodations, even when booked so spontaneously. We take pride in catering to such occurrences and turning them into delightful stays. We're glad we were here for you in your time of need. Looking forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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EQC wrote a review Aug 2023
Rincon, Puerto Rico50 contributions18 helpful votes
Went with a friend. Great staff. Clean room, comfy beds and 24 hr. Food source within the hotel lobby. Coffee is available in the morning. Minutes from good restaurants and casino. Pool on premise
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VerdanzaHotelGM, General Manager at Verdanza Hotel
Responded Aug 9, 2023
Hello Edith, Thank you for your feedback! We're thrilled to hear that the cleanliness of our rooms and the comfort of our beds at Verdanza Hotel met your expectations. Your appreciation of our around-the-clock dining options, morning coffee, and convenient location is much appreciated. We hope you enjoyed your time at the pool and we'd be thrilled to welcome you back again soon. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$131 - $266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san juan holiday inn, holiday inn carolina, carolina holiday inn
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
222
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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VERDANZA HOTEL $127 ($̶3̶4̶0̶) - Updated 2024 Prices & Reviews - Isla Verde, Puerto Rico

Frequently Asked Questions about Verdanza Hotel
Which popular attractions are close to Verdanza Hotel?
Nearby attractions include Playa Isla Verde (0.4 miles), Casino del Sol at Courtyard Marriott (0.7 miles), and Parque Lineal de Loiza (0.6 miles).
What are some of the property amenities at Verdanza Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Verdanza Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Verdanza Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Verdanza Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Verdanza Hotel?
Conveniently located restaurants include Bebo's BBQ, Ocean Lab Brewing Co., and Sirena Restaurant.
Are there opportunities to exercise at Verdanza Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Verdanza Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Verdanza Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Verdanza Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Verdanza Hotel?
The staff speaks multiple languages, including English and Spanish.