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8020 Jose M. Tartak Ave, Isla Verde, Carolina 00979 Puerto Rico
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 03/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Verdanza Hotel
Updated 03/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 14 in Isla Verde
Location
4.3
Cleanliness
4.0
Service
4.1
Value
3.9
Verdanza Hotel is an independent property located in the heart of Puerto Rico’s Isla Verde district, just a block from the best urban beach that boasts over a mile of gold sand, shopping and nightlife. This pet friendly hotel has 222 modern guestrooms and suites with living amenities designed for both comfort and convenience with less clutter. Stylish décor with artwork from a local drone photographer featuring a diversity of Puerto Rico settings, smart furnishings sourced from local vendors and premium beds invite guests to sit back and settle in. We also offer pet beds, and a PawsPark, an outdoor pet park with an agility course where our four-legged guests can exercise and play off-leash in a safe and controlled environment. At Verdanza Hotel, guests can relax and enjoy the sun, knowing their kids are having a great time in the pool and Water Spray Park. Children are guaranteed fabulous fun. Hotel restaurants like the newly refurbished 80Twenty and Verace. Our social spaces and Expresso Lab, that serves premium artisanal Arabic Puerto Rican coffee from Adjuntas, are simply perfect for relaxing, recharging, and reconnecting while enjoying a cold beverage or hot cup of Joe while working on your laptop in a community setting. All guestrooms and public areas have free Wi-Fi. Discover why we pride ourselves in being your home away from home. We believe in the power of a good smile and that is why keeping yours is our priority. Our passion and commitment is to make you feel part of our family. Reserve your room today to experience our one-of-a- kind local hospitality. Homederful Happens with You! Our hotel also provides: • More than 16,000 square feet of newly renovated flexible indoor and outdoor meeting space • A unique Muse Room designed to promote creative corporate meetings • Fitness center • Rooftop terrace with mesmerizing views.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Table tennis
Board games / puzzles
Children Activities (Kid / Family Friendly)
Valet parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish
Location
Full view
85Good for walkers
Grade: 85 out of 100
50Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Contact
8020 José M. Tartak Ave, Isla Verde, Carolina 00979 Puerto Rico
Getting there
Rental CarsSee rental cars from $72/day
1730Reviews52Q+A100Room tips
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Most Recent
Don’t be deceived by the property’s photos, it’s all marketing. THE HOTEL IS NOT WHAT YOU THINK YOU’LL GET. Check in process took us 45 minutes and we were 2nd in line. Rooms were NOT as in the photos. Bed and pillows were VERY OLD and DIRTY … and in really bad condition too. So were the bed sheets. The room’s furniture also needs revamping. As an EXPEDIA VIP MEMBER I was supposed to get either free self parking or a room upgrade and did not get any of those. All in all, WE WILL NEVER BE BACK to this place and I don’t recommend you go there either.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid this Verdanza Hotel!
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Helpful
I don’t like to write negative reviews, but this hotel had the worst service I have ever seen in a hotel. I was there for an international Conference, but I have waited for three days to my room cleaned. Even if your room is not cleaned, you will still need to go to reception. To request towels, and remind them your room Needs to be cleaned!!! For health reasons, this is not right; and forget about ever staying to that hotel as it it will never happen again!!! I love Puerto Rico, and I am sure readers do too; but please find another hotel!!! Verdanza Hotel is a joke!!!! Sorry,
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Date of stay: April 2022Trip type: Traveled
Helpful
Very upset with the customer service, my husband and i booked 4 days and we didn’t get clean towels or clean sheets even after we requested several times each day of our stay. No blow dryer was provided even after requesting.
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Date of stay: April 2022Trip type: Traveled
Helpful
+1
6 days I stopped in Verdanza and was one of the best experiences I got in hotels, even from my late arrival the staff was there to help me with any inconveniences. The food from the restaurant can compete easily with the one served on cruises and the staff in the coffee shop, restaurant reception and bar were the best on service, friendly and super chill. Honestly if you pass through PR Verdanza don't disappoint. Perfect place to stay. Recommended
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Date of stay: April 2022Trip type: Traveled
Helpful
I booked from January 13 for a March stay. My room was barely ready for the 3pm deadline they give, I get to the room it smelled moldy now I know why because the building is not maintained at all. The toilet was constantly running after flush, water was settling all over the bathroom counter, the water was barely warm for showering, there was water in walls as well because my cellphone prompted me that it could not charge because water was detected in the walls. The wifi access never worked either, also I was not aware that complimentary breakfast was only for patrons in the main building with the elevator. This was the worst I have ever visted. It looks so nice on the outside but the outer rooms by the pool is clearly neglrected and the customer service is not the best either.…
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Date of stay: March 2022
Value
Service
Sleep Quality
Room Tip: If you must, choose rooms in main building at least you get complimentary breakfast and elevator...
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1 Helpful vote
Helpful
I stayed for 7 nights and I was supposed to get it cleaned once which never happened; after asking twice and them telling me it would happen on those days, I gave up. Hotel rooms were not the cleanest and the pool and hot tub had hairs, leaves, and other stuff floating around. Also the water in the shower was lukewarm and there was no hot water; I understand it's a common theme throughout PR. I would recommend paying a little more and going to a better hotel with hot water and cleaner pools/rooms.
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Date of stay: March 2022
Value
Rooms
Service
1 Helpful vote
Helpful
No parking available was small, 1 hour to do the Check -in, worst customer service. The room was dirty, old, the carpet smell very bad, the bed with old mattress, just 2 small pillows, not have comforter, the cabinets was broken, the celling was fall, the balcony had mil fungus and the doors was broke. We request an upgrade and the manager told that all of the rooms are the same. So we decided to leave and find anther hotel. Never recommended .
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Date of stay: March 2022Trip type: Traveled
Helpful
NOT PLEASENT 2.0 Disliked · Service was horrible since the first day. when arrive no system the line at the front desk was crazy and only one person Friday night !!!!! Internet sucks NO internet wi-fi 6 floor, NO room service at all I Stay for 6 days, NO hot water most of the time and suddenly hot water and NO cold water was a mess. Staff looks like very relax and like its normal the kind of complaints I had. In other words bad and expensive for what you received ,you pay cheap and you get sh.. Breakfast was bad the pancakes taste like old batter from couple of days ago.
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Date of stay: March 2022
Value
Rooms
Service
Helpful
+1
We came here to celebrate his birthday and when we finally got into our hotel room 328 the room wasn't that clean. On the bed had stains and it was too cold in the room so we turned off the air condition and the one roach came and drop from the vent onto the picture the frame and found another in the bathroom table. I had to go to the front desk and get my room switched. I hope I don't have these experience in my new hotel room.
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Date of stay: February 2022Trip type: Traveled
Helpful
Very nice staff at front desk. They were very helpful at checkin. As others have mentioned, the hotel has no hot water. This appears to be an ongoing problem as many reviews here and elsewhere mention it. The bathroom floor was dirty and there were no towel racks in the bathroom or place for soap in the shower. The toilet paper was wet, a fact I discovered in the middle of the night
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Date of stay: February 2022Trip type: Traveled
Room Tip: Pool is nice but don’t expect hot water!
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Helpful
PRICE RANGE
$167 - $350 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san juan holiday inn, holiday inn carolina, carolina holiday inn
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
222
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Claim Your Listing Frequently Asked Questions about Verdanza Hotel
Which popular attractions are close to Verdanza Hotel?
Nearby attractions include Oasis Casino at Embassy Suites San Juan (0.08 miles), Playa Hobbie (0.3 miles), and Di Vino Wine & Tapas (0.2 miles).
What are some of the property amenities at Verdanza Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Verdanza Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Verdanza Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Verdanza Hotel?
Conveniently located restaurants include Entrevinos, Alambique Beach Lounge, and Zest.
Are there opportunities to exercise at Verdanza Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Verdanza Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Verdanza Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Verdanza Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Verdanza Hotel?
The staff speaks multiple languages, including English and Spanish.