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San Juan Water & Beach Club Hotel

Certificate of Excellence
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2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
1 room 1 adult
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San Juan Water & Beach Club Hotel
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1,121 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed yesterday NEW

This small hotel is big on hospitality. The staff was accommodating and the hotel was like an art gallery. The beach was just steps from the front door with umbrellas and lounge chairs provided by the hotel as well as a wait staff on the beach. The roof top bar/restaurant was tasty and had great drink specials.

Helpful?
Thank Marsha F
Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

I've stayed at this hotel twice and during each visit, the staff have gone out of their way to accommodate! During my first visit, the housekeeper would greet my mother and I by name every morning and left cheerful messages in our room. Upon our departure, there was an issue with our rate which was taken care of immediately by... More 

Helpful?
Thank ValeriaChicago
Betsy M, Director of Sales at San Juan Water & Beach Club Hotel, responded to this review

Hello Valeria: Thank you for your comments on the hotel & staff! Welcoming back repeat guests is always a thrill! We are glad to have you and your mother as our guests. Our boutique style is a bit "modern-zen", so relax is how we want you to feel; glad we were able to accommodate your needs. Let us know when... More 

Chicago, Illinois
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed for one night at the end of our tour of the island and really enjoyed this hotel. The staff is top notch! They're sharp, friendly and professional. The beach is gorgeous. The chairs, towels and umbrellas are free for hotel guests. Just tip the guy that carries them for you. I really loved the rooftop pool and lounging... More 

Helpful?
Thank shanchicago
Betsy M, Director of Sales at San Juan Water & Beach Club Hotel, responded to this review

Hola Shan: Thank you for your review! You really captured the WBC Experience from start to finish! We really pride ourselves on delivering "Guest-Centric" service! Zest Restaurant is in the top 5 restaurants for Isla Verde; glad to hear you were able to enjoy our culinary experience. You come back soon to enjoy that rooftop pool! It's like swimming in... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

The employees were all very friendly and helpful. Everything was clean and nice. The beach was perfect! Staff set up chairs and umbrellas. The rooftop bar has awesome pizza and the view is beautiful. Even the elevator was great (rain/waterfall feature). This was a spur of the moment trip and we had a fabulous time. Everything you could need is... More 

Helpful?
1 Thank Jackie K
Betsy M, Director of Sales at San Juan Water & Beach Club Hotel, responded to this review

Hi Jackie! Muchas Gracias; this is a great review! The view from Mist Rooftop still takes my breath away every day! And the pizza, well, it is truly awesome; thank you for pointing that out! Tuesday is Artisan PIZZA Day @ Mist Rooftop Bar+Kitchen, with a great deal: Pizza & Beer for just $10! Glad you enjoyed our pizza &... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Awesome venue for your initial or subsequent vacation to Puerto Rico. No surprises. I was impressed with the WBC hotel, room, restaurants, bars and especially the staff. Also the massuese service on the beach (best one I've had). Leave your work laptop at home and fully disconnect. I'm usually not the type to want and lay on a lounge chair... More 

Helpful?
2 Thank Victor B
Betsy M, Director of Sales at San Juan Water & Beach Club Hotel, responded to this review

Hola Victor: What a delight to read your review! Thank you for taking the time to share not only your WBC experience but also your Puerto Rico experience! We are happy that you enjoyed your stay, our food & cocktails at both Zest & Mist Rooftop, our island, and your time to "disconnect"! For those who do have to carry... More 

San Francisco, California
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

All the hotel staffs that we come to interact with are super nice and friendly, very accomodating and courteous! Our room had a perfect view of the beach, and housekeeping staff were so friendly and our room are always in good order. The bell staff always greet us when we pass by and open the door for us. The hotel... More 

Helpful?
1 Thank Cynthia C
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you for your recent visit and this review. We greatly appreciate the five stars, it is always a great feeling to know that our guests enjoy their stay and the service we provide. We hope we can welcome you back again soon. Warmest regards, Virna More 

Greenwood, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Very disappointed not to have hot water in the shower. Every time the hot water would shut off after 5 minutes. Other guests told me they had same problem. Zest and rooftop scene are both great. Beach service solid and location was super, but for me hot water is a must.

Helpful?
Thank Welborn A
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you for taking the time in writing your review. We regret your disappointment during your stay. When any of our guests express dissatisfaction we will do whatever we can to turn around their experience. All of our rooms have individual heaters, in case it would have been great to resolve this issue on the spot. I would be happy... More 

Aliso Viejo, California
Level Contributor
172 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

After a long day on Culebra, we flew back to SJU and I drove my rental car to the San Juan Water Club. I had a 10pm check-in. The registration process was fast and easy and I got to my hotel room in a breeze. All areas of the Hotel are modern, hip, and fancy. The clear glass elevators were... More 

Helpful?
Thank CaribbeanFan79
virna c, Guest Relations Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you! So glad to hear that you had a great experience; your details in every area of the hotel are greatly appreciated. By the way, our blue lights can be switched upon your request for your next stay. We look forward to having you back with us. Please contact me on your next travel dates; it would be great... More 

Denver, Colorado
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed here for the first part of our trip to attend a wedding for a friend in the hotel. It's an extremely trendy place... Blue uplighting everywhere (including the rooms), and very modern. To give a better picture: it hosted a Ciroc party in the rooftop bar area while we were there. Over all, their service was fantastic and... More 

Helpful?
Thank djKen3
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you for taking your time in writing this review. It is always a great feeling to hear positive feedback. We are happy to hear that you enjoyed your stay. Being a boutique property are rooms are rather small and storage space is limited however we do have clothing racks for guests upon request. We hope to welcome you back... More 

Maryland
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

All the black lights and neon did not work for my zen. They were trying really hard. Just felt like they were trying so hard the decor came off as a bit college frat partyish as opposed to adult playground. Thankfully, there was an option to turn it off in the room but it took some effort to find! Poor... More 

Helpful?
1 Thank MsZie
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Boutique hotels offer a particular feel & vibe that are not always to everyone likes; we understand that. Our guests are always our main priority and the sense of urgency and service is what we strive for. If you wish to discuss the matter further; I remain at your service. All the best, Virna More 

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